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“"Great Place to Spend a Lot of Time"” 4 of 5 stars
Review of Springmaid Beach Resort & Conference Center

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Springmaid Beach Resort & Conference Center
3.0 of 5 Hotel   |   3200 South Ocean Boulevard, Myrtle Beach, SC 29577   |  
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Ranked #23 of 215 Hotels in Myrtle Beach
Certificate of Excellence 2014
GreenLeadersSilver level
B'ville,SC
1 review
“"Great Place to Spend a Lot of Time"”
4 of 5 stars Reviewed August 17, 2013

We really enjoyed our stay at Springmaid Beach Resort. The Cypress Bldg. was our lodging because of my little chihuahua. Had the bottom floor, nice view so it wasn't bad! Sure are a lot of things to do without leaving the Resort. It is just relaxing to walk around and look at the scenery. I just love the landscaping as you walk from the room to the pier or to the restaurant. Then take a walk over to play a game of putt-putt; right there on the property. If you want to get WET, there is more than ONE way to do that! After considering everything, the price is not so bad! Think we will try it again some day!

Room Tip: If you need pet room....ask for bottom floor .......far end near adult pool has better view if you...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,901 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Junior,WV
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 16, 2013

This was our 3rd time staying and will probably be the last. If i were to give this resort a rating it would be a 4 but the check in staff make it a 1. We reserved a room 2 months ago for a 2 bedroom 3 queen bed suite for 6 adults. When we arrived for check in we were told our room was unavailable for a reason that which was not given to us. We believe it was given away. The staff assured us that it wasnt much different and the square footage was about the same. This was a complete bold face lie. We were put into a single bedroom with 2 queen beds, and they pushed in a rollaway bed. they didnt even set it up, probably because there was barely any room to. So 6 adults were crammed into this room, which is against South Carolina code for a room that size. So after discovering that this was a lie, we went down to check in and were assured that the next day everything would be fixed, so being late we decided that we would stick it out for the night. The next day, we were given the same story but they promised that it would all be fixed the next day. So being very easy to get along with we agreed. The 3rd day, they called us liars and said that they never promised anything, at this point it took a very large man in our group raising his voice before anything was done about it. Then all of a sudden the suite we booked was now magically available. So we got all of our items and moved into suite 181 which was 2 bedroom with 3 queen beds, a large balcony that opened up onto a rooftop patio. This room was amazing, and exactly what we booked to begin with. The resort itself i have only 1 complaint with, the elevator got stuck for a couple minutes with 4 of us inside, and being claustrophobic was not a pleasant experience. So i took the stairs the rest of the week. So if you can deal with being lied to over and over, by all means stay here.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, Manager at Springmaid Beach Resort & Conference Center, responded to this review, September 3, 2013
Dear TheRamie,

I'm very sorry for the problems you encountered during your recent stay with us. I sincerely apologize for the providing you with the wrong room type upon arrival. Your review has been shared with the entire management team for review and correction. I'm very sorry for the inconvenience of having you come back to desk daily to check on the rooms, that situation should have been handled better from the beginning and I'm sorry that we didn't do that better for you..I understand that you are leery of returning to our facility based on your most recent experience, however with the improvements we are constantly making to better serve our guest I can assure you that if you decide to return you stay will be one with positive memories.

Sincerely,

SMB Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

Enjoyed our visit very much with my grandkids - our mini vacation. They want to come back next year for 4 nights instead of 3. Staff was very pleasant and helpful. Enjoyed the lazy river but wish they were larger - there is plenty of room to make a larger lazy river. Thanks for the enjoyable vacation and excellent breakfast

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morganton, North Carolina, United States
1 review
4 of 5 stars Reviewed August 16, 2013

I would definitely stay here again and have already recommended it to others. We thoroughly enjoyed the 3 room suite which gave us plenty of space and privacy. We had plenty of storage for our food items and plenty of utensils for cooking. The view was great and we were close to the beach and pier.

Room Tip: Live Oak was the better of the 2 places that we have stayed with better service and more up to date...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Hill, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

Except for some minor issues which were resolved by a wonderful GM our stay was very peaceful and exactly what I needed. The rooms were clean and my special need taken care of immediately. We really enjoyed being so close to the beach. It was nice to get away from our hectic lives and all the Mosquitos which I never even saw one.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

This was out first stay so we had no prior expectations. The location gave us a sense of privacy and safety since it's away from other hotels. LOVED that! We stayed in the Cypress Bldg. and it was difficult getting up the stairs (no elevators) but we managed. Overall the room was clean. Did find a few animal crackers behind one of the beds though. Room had a fridge but had ICE TRAYS... lol... was a little put off by that as I was told it had an ice maker. The number of pools gave us plenty to explore. Beach access was EXCELLENT. We ate lunch at BARnacles on the Pier and it was great. Place was clean, food was good, and had a calm and friendly atmosphere. The pier itself was lovely. Met a lot of nice people there. We truly enjoyed our stay and are looking forward to another trip there!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2013

We will definitely be back! We couldn't have asked for a better experience, the rooms were decent and clean, our ocean view was great and the beach and pools were clean. We loved hanging out at the pool bar behind Marlin's.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Springmaid Beach Resort & Conference Center

Address: 3200 South Ocean Boulevard, Myrtle Beach, SC 29577
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Myrtle Beach
#14 On the Beach Hotel in Myrtle Beach
#22 Family Hotel in Myrtle Beach
#24 Romantic Hotel in Myrtle Beach
#24 Business Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springmaid Beach Resort & Conference Center 3*
Number of rooms: 485
Official Description (provided by the hotel):
Recently remodeled, the entire 27-acre, oceanfront resort feels fresh and new. Springmaid's location on the quieter southern end of the famous Ocean Boulevard feels more secluded, yet this family-friendly resort is just minutes from all the excitement of Myrtle Beach's most popular attractions, theaters, shopping, dining and golf. Spacious, designer-renovated rooms include all ocean view balconies, beautifully appointed fabric and furnishings, plush 5 Diamond Series mattresses and bedding, granite countertops, full-sized refrigerator, microwave, coffee maker, safe and more. The resort features 6 pools, 2 lazy rivers, Marlin's Buffet Restaurant, the beachfront BARnacles Bar & Grill, 1068 ft Fishing Pier, 18-hole miniature golf course, game arcade, fitness room, gift shop, tackle shop, ample complimentary parking, and complimentary wireless internet. The resort offers more than 35,000 square feet of meeting and event spaces and is host to Myrtle Beach's largest oceanfront Conference Center. All guests enjoy complimentary access to Springmaid Pier. Fishing is available at a discounted rate. All rooms are air conditioned and non-smoking. Springmaid offers a limited number of pet-friendly accommodations. ... more   less 
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Also Known As:
Springmaid Beach Resort And Conference Center
Springmaid Beach Hotel Myrtle Beach
Springmaid Hotel
Springmaid Resort
Springmaid Beach Myrtle
Beach Springmaid

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