Just attended a hospitality industry conference at Springmaid. It was by far the worst experience I have ever had at a "resort" property. The service was far below any minimum level of acceptability. There were numerous food service issues culminating with the F&B staff "forgetting" to make lunch for 120+ people on the final day of the conference.
The place is VERY dated and needs a refresh. Rooms were adequate and actually fairly spacious, but nothing to make up for the poor quality of service we as a grou received.