This was our second visit. We loved the first one last year, so was looking forward to this year. They were boasting renovations were complete, so we expected to pay the extra $200 dollars it was costing us. Upon arrival, we find out the top 2 floors in our building was shut down due to renovations. This being after we were told, yes we would be on one of those floors two weeks prior. Couldn't even get off on the 3rd floor where we were assigned due to renovations being done there. Moved to another building on the property where we didn't have the best view of the ocean. Could see a corner of it. Huge spider and cobweb in one of the whole window panes that took 4 days to remove, tub plug wouldn't work so no relaxing baths for the kids. Remote control back was broken, clock wouldn't change time, so we didn't have the correct time on it. No room service the one day and sheets never changed the whole 7 days we were there. Never visiting here again. My sister and her family was with us, their experience was just as bad if not worse than ours. Very much disapointed after driving 18 hours to get there.