Customer service was great! Everyone was polite and prompt with any request we made (i.e. an extra pillow for our bed, needed a plunger one day for the toilet). The ocean view was good for the corner room we had. Furniture in the room was nice, as were the refigerator, microwave and flat screen TV. Parking deck was nice and short walk across the street to the hotel. Walk to the Beach was a short walk as well. But that's been my experience at every hotel/resort I've visited on the Strand. Starbucks Coffee in the lobby was a special treat! Fitness Center was clean and had nice machines & weights (treadmills, ellipticals, upright bike & recumbent bike). My main complaints are really out of the Patricia Grand's control I suppose. 1) We arrived on Thursday around check-in and enjoyed our view from the balcony for Thursday and FriDAY only. Once the resort filled up Friday evening, I couldn't enjoy my balcony anymore because someone (never could figure out who it was) was smoking outside their room. Their smoke ruined the rest of my visit, as I could smell it from my bed and from the door (without even opening it!). 2) Dogs were everywhere! I don't own a pet, and was disappointed that I couldn't go anywhere without running into a pet owner and their pet (lobby, elevators, beach, etc.). Great that Patricia Grand is a good spot for pet lovers, but what about those of us who don't love pets?! 3) We were on the 4th floor and the door to our room was facing the street. So we heard cars and motorcycles much of the night. Needless to say, our sleep was disturbed Friday and Saturday nights.