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“Not impressed.” 2 of 5 stars
Review of Myrtle Beach Resort

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Myrtle Beach Resort
3.0 of 5 Resort   |   5905 South Kings Highway, P.O. Box 3936, Myrtle Beach, SC 29578-3936   |  
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Ranked #90 of 214 Hotels in Myrtle Beach
Kilmarnock, United Kingdom
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
“Not impressed.”
2 of 5 stars Reviewed September 23, 2013

We stayed here for two nights while on holiday here but had I checked the rooms before paying we wouldn't have stayed. It was very dowdy and wasn't convinced of the cleanliness of it. A lesson learned I checked every hotel after that. The reception area looked okay but wasn't impressed with anywhere else in it. I didn't think the staff were that great either, very can't be bothered.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing Manag... M, Manager at Myrtle Beach Resort, responded to this review, September 19, 2014
We are sorry that you were not "impressed" with this resort, but are appreciative of your review and perspective. Myrtle Beach Resort is a beautifully landscaped resort that is a bit aged, but very well kept and designed to be an affordable family friendly vacation spot. The MB Resort HOA spends time every off season making necessary repairs, painting, and updating the grounds and the resort. The condos are all individually owned and are maintained and furnished by the actual homeowner themselves. For that reason, some folks like some condos better than others.

If you are searching for elaborate or brand new facilities, it is not. It is however a really nice place to rent an affordable privately owned condo right in the beach. For our readers we suggest that you go onto our website, Facebook page, or even come take a tour and decide for yourself. We realize we can not please all the people all the time, but feel certain that you will find this to be a nice place to stay.
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476 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 21, 2013

My husband and I along with my brother and his wife stayed in a private owners unit A528 week of September 7-14. This unit is very well kept. Its clean and comfortable. The weather was perfect that week!!! The resort is well maintained. We definitely would return!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 21, 2013 via mobile

We stayed at the myrtle beach resort for as short vacation. We booked a condo that slept 8 people for our family of 5 and my mother and her husband. Parking is listed as free but you don't learn until after you arrive that this is only for one car. Having 7 people we had 2 cars and had to buy a second parking pass on arrival. The room I booked was described as a 2 bedroom (with queen beds) a sofa bed and bunk beds in the hall. We instead got a 2 bedroom one queen, one with two twin beds and a sleeper sofa, no bunk beds... Because we were only staying a couple of nights and had small children that could easily all fit in the twin bedroom we decided not to waist our time arguing with management over this issue. The location was great right on the beach the kids LOVED the pools and lazy river. The rooms were clean and comfortable. My only other issue was that my mother and infant son got stuck between floors on the elevator and it took management 30 minutes to respond and them they were rude about having to come and fix the problem, as if my mom had caused the inconvenience that caused my son to scream his lungs out for half an hour. If you want an average condo for a reasonable rate for a few nights its not the worst place you could stay.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 20, 2013

Booked this unit thru MBR directly. Not with and owner. Pictures seemed like room was in good shape. Got there and it was a totally different story. Got to the room and it was a pig-sty. Room was dirty. When I say dirty I don't mean they forgot to dust. It looked like that room wasn't cleaned in months. Furniture was stained and dirty. Ceiling was crumbling. Mildew in the bathroom. The pictures must have been from years ago. The sofa looked like a homeless person used it and it got too dirty for them a they threw it out and the owner picked it up and dragged it to this unit. Yes, that's how bad it was. Left a message with the front desk. Left to go get a bite to eat. Came back and still no response. No way we were staying there especially with young kids. We got a hotel for the night and finally got a message from the weekend manager. She said that housekeeping must have been pulled away from that unit and didn't get a chance to finish cleaning. She wanted to hear our side of the story. But when we spoke to her all she was concerned about was telling us about the no refund policy and that it was not owned by MBR but a private owner (again we went directly thru MBR). She did offer to have housekeeping go in and clean the room. and also provide us with a mid-week cleaning at no cost. The room needed more than a cleaning or two. The manager admitted she never went over to look at the room. She said that she would have the manager of the front desk contact us, which they never did. Not once did anyone offer an alternative like a different unit that was clean. We ended up leaving and going to another resort. MBR should be ashamed of themselves for allowing units to be rented in such horrendous condition. Maybe instead of having the No Refund policy for renters they need to have a No Renting policy for the units that aren't fit to be rented.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 20, 2013

Although the amenities at the resort are nice and deserve a much higher rating, our room was very disappointing. The pictures on the web site were deceiving- the furniture did not comfortably seat 4 for watching a movie at night as shown on the site. This condo was run down and not very clean. Disappointing, especially since I talked to the office about this when booking. The side of the tower that overlooks the campground is very noisy- it's my understanding that all the condos are privately owned, so if there is any way you could look before reserving, I would definitely do that.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilivewhereuvac, Guest Relations Manager at Myrtle Beach Resort, responded to this review, October 24, 2013
Dear Guest,
We are very sorry to hear that you did not enjoy your stay, as well as a bit surprised by your review.
Although our confirmations do state that each condo is individually owned and that the furnishings can change at the owners discretion, the only change in this condo from the time that you selected it on our website was an improvement. The owner removed an older leather sofa and replaced one sofa with a brand new sofa and two chairs, also brand new. This was in fact, an upgrade to an already modern and updated condo. The view is in fact southern facing and , if you look down, does include a Five Star RV Resort, Ocean Lakes, but is also a completely unblocked view of the ocean and miles of coastline. This same view is shown on our website where you selected the condo and made your reservation.
We apologize for any housekeeping issues that may have been overlooked.
While w strive for perfection, occasional oversights do occur. We are in the on-sight office 7 days a week should this happen and are always happy to take care of any issues that are reported. When looking back on your reservation I did not see any report of such.
It is with our most sincere hopes that you will contact us directly and seek managerial assistance on a return visit so that we can assist you in selecting a condo that is perfect for your tastes and family as well as the best rate possible.
Repeat guests are our biggest asset, as is guest feedback. We can only repair what we know is broken however.
We do hope to hear from you soon so that we can assist you on a future stay, hopefully one better suited to your needs and wants, so that you and your family can have a great memory of all of us here at MBRV.
Staff and Management at Myrtle Beach Resort Vacations
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Union, Kentucky, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 20, 2013 via mobile

I want to start off this review by saying that I believe you should never stay at Myrtle Beach Resort! The management involved with this resort could care less about the health and well being of its guests and only cares about the almighty dollar. I am going to explain in detail how the staff at this resort turned us away hours after driving 12 hrs to get there to the streets of Myrtle Beach to find a new hotel to stay at. PLEASE READ COMPLETELY!!!! On 7-29 we arrived at about 4:30 (1/2 hr after check in) and we checked in at the front desk. The staff was friendly at this point and a nice lady reviewed all our info and gave us our condo code. We proceeded to our room and opened the door and the whole entire condo smelled of freshly smoked cigarettes! Now when we booked the condo and agreed to all charges it was under the understanding that this was a NON SMOKING ROOM. My wife is HIGHLY allergic to cigarette smoke and I have 2 children that have asthma and must use inhalers so medically we could not stay in this condo. We returned to the front desk and told them about this issue and asked for a new condo, they said that they needed to try and ionize our condo first to rid it of the cigarette smoke and asked us to wait about an hour for this and see if it helped. We agreed to this step but also let them know that we needed them to look into other options if this didn’t work and she told us she would involve the manager right away, we went to eat dinner and this took 1 ½ hrs. When we returned we went back in the room, the ionizing machine was still running and now you could smell cigarette smoke and air freshener. It was horrible and with our health issue there was no way we could stay in this room. The smoke was not remedied it was only scented now. We returned to the front desk and the nice lady who had been helping us was gone, It was 7: 15 now and the new front desk staff person told us that the manager was gone as well and she did not see any notes in the system about our ordeal so we had to explain it all to her. She said she needed to call the manager and she did and left her a message, the manager called back 15 minutes later and while we stood there she told the front desk lady that there was nothing she could do, they were sold out and they couldn’t give us another room. Since she hung up with manager we couldn’t speak to her so we asked her to call the manager back and ask her for a refund for our room and that we would go find somewhere else to stay. She did this but had to leave a voice message again. I waited in the lobby for 30 minutes while she watched Criminal Minds. After 30 minutes I asked her again if she had heard back from the manager and she said “ oh yea, she sent me a text, she said policy is we can’t refund you and that if you want to discuss it further she will be in at 11 am tomorrow.” We were blown away, they were turning us out on the street for something we had not done. We had to go get a hotel room for the night while we waited to speak to the manager the next day. This was an extra cost and very expensive considering it was last minute. We also lost the afternoon and evening on the beach and at the pools. We did not find an available room for 2 adults and 3 children until 11pm. We were in our room by midnight. The next morning after checking out of the hotel we stayed at we returned at 11 am to speak with the manager. She basically told us they were sold out and there wasn’t much they could do. After some discussion she finally said she could move us to a room but we could only stay in it for a few days and then would have to transfer to another room. On the day of the switch she said we could not move directly from 1 room to the next and that we would have to bring our stuff up to the office and store it all there until the new room was ready. Including unpack and pack a refrigerator in their office. We decided at this point this was not what was agreed to when we paid for a full week at this resort. We have missed another half day on the beach to discuss this dilemma. We would then lose more time of our VACATION to pack our room and refrigerator up and move it to their office. Then either wait or go back to vacationing only to stop again to pack and transport it all to another condo on the property. Now you would think in this situation they could find a way to have two cleaning people clean these two rooms right at check out and make it so we can make one move. No, that’s just not possible. The message we got loud and clear was that they did not care. I don’t know about anyone else but we save for our one vacation with our children for a year and it’s very important to us. We lost a lot of our vacation time and money due to all of this. As I look at their brochure it states cigarette smoking is strictly prohibited and that if you do this you will be charged all fees and related fines. We asked for a refund of our week rental since we were not staying there and they could not maintain a smoke free room as advertised. They refused again and we left to stay somewhere else. This took up the rest of the day to find someone that had an opening for a week. I have since spoke to the manager above the office manager and I have spoken to the OWNER BOBBY JONES. He refused to refund us our money and offered us a free week stay but it MUST be during the off season. Well with children in school it’s impossible to travel during the off season when it’s warm enough to enjoy Myrtle Beach AND we don’t have extra money lying around for all the expenses it takes to get there (gas, food, etc) for the 12 hour trip. They were able to refund us 2 nights because they rented it out for 2 nights during the week we were supposed to stay but that is not enough. We should have rec’d a full refund and we didn’t even ask for the extra hotel fee we acquired our 1st night and the pain and time this all took up. BOBBY JONES said he would look into this and call us back. He has not!! I have called back several times and he will not return my calls to discuss this further. I ASK THAT IF YOU’RE READING THIS PLEASE DON’T EVER STAY AT THIS RESORT AND LET EVERYONE YOU KNOW NOT TO STAY HERE. ALSO, IF YOU BELIEVE WHAT THIS RESORT DID WAS WRONG AND UNETHICAL FEEL FREE TO CALL BOBBY JONES DIRECTLY AND LET HIM KNOW. HE CAN BE REACHED AT 843-238-1559 EXT 113. We are in the process of filing a complaint with the BBB as well. If you know of anyone else that could be contacted about this service please post. I will be posting this daily.

Stayed July 2013, traveled with family
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ilivewhereuvac, Public Relations Manager at Myrtle Beach Resort, responded to this review, September 23, 2013
Dear Guest,
Let me start by saying that we are all terribly sorry that you had to deal with this due to another guest breaking the rules. It was your vacation and should have never happened. We all wish it could be undone and that your stay could have been nothing short of perfection from the moment that you arrived.
Although we strongly discourage and punish guests for smoking in the condos, unfortunately people do break the rules and smoke in them anyway. We publish the non-smoking policy within our terms and conditions online, within all confirmation letters, on our registration forms, throughout the buildings, and in the condos along with the consequence of breaching that policy. When we are faced with it we do our best to remove the odor left behind by that inconsiderate guest and charge them the cost to do so as a consequence. It would be physically impossible to guarantee that no one will ever break a rule and thereby we do not advertise a smoke free facility anywhere. The guest leaving this review agreed to these policies during booking online and again upon arrival themselves. In addition the terms and conditions also clearly state ‘All condos are designated as non-smoking. We cannot guarantee that the property will be smoke free.’

It is regretful that we were unable to satisfy what this guest felt should have been done. However we went above and beyond our written and agreed upon policy to make them happy and were simply unsuccessful. This was not due to a lack of concern nor effort. We exhausted all of the options that were available to us to remedy the situation. The day this guest spoke with management they were offered a gift certificate for 2 free night’s stay on a future visit, a partial refund which the guest did receive, plus alternate accommodations based on availability for the remainder of their stay including gift certificates for lunch to minimize the inconvenience of an unavoidable room change. Later, Mr. Jones offered an additional free full week of vacation in a completely remodeled ocean view condo at a later date. It is regrettable that this guest was not satisfied with our efforts, but we did exhaust every avenue in an attempt to make them happy as we always do.

MBRV Staff and Management
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

My family has been coming to your resort for 4 years now with a group of "baseball" fans! We enjoyed our stay to include our 4 year old grandchild who loves the beach and the kids pool.Looking forward to next August and the lazy river!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marketing Manag... M, Manager at Myrtle Beach Resort, responded to this review, September 19, 2014
Thank you for your review. We love our baseball teams and our families that come very year! We hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Myrtle Beach Resort

Address: 5905 South Kings Highway, P.O. Box 3936, Myrtle Beach, SC 29578-3936
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#18 Best Value Hotel in Myrtle Beach
#25 Top resorts Hotel in Myrtle Beach
#61 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Myrtle Beach Resort 3*
Number of rooms: 300
Official Description (provided by the hotel):
Myrtle Beach South Carolina Vacation Rentals and Myrtle Beach Condo Sales The 33 acre gated oceanfront Myrtle Beach Resort offers privately owned vacation condo rentals with nearly 700 feet of white sandy beaches and crystal blue waters directly on the Atlantic Ocean. In addition to 24 hour gated security, we offer a lazy river water park featuring a 375 foot lazy river and wet deck, four outdoor pools (one beach front), two indoor pools, three health spas complete with steam rooms, saunas and jacuzzis, combined with four of the Grand Strand's finest lighted tennis courts, a basketball court, and Free wireless internet access to offer every guest a vacation to remember. Top this off with The Quarter Deck Oceanfront Bar and Grill and The Galley for pizza and ice cream and we have all you need without ever leaving the grounds! Myrtle Beach, SC has been selected the "Best Family Beach" by the Travel Channel. Amusement parks, water parks, restaurants, live entertainment, museums, nature preserves, and outlet shopping combine with over 100 golf courses to provide options sure to please every family member. You will find events and entertainment all year long at The Myrtle Beach Resort. In addition, during the summer months the resort has a Children's Activities Program to help keep the kids entertained without leaving the comfort of the resort. ... more   less 
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Also Known As:
Myrtle Beach Hotel Myrtle Beach
Mrytle Beach Resort

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