My boyfriend and I had a King Jacuzzi suite on the 17th floor. The room was clean and roomy with a very small kitchen area. The hotel itself was nice. I can't complain about the pools or cleanliness. We mostly stayed out by the ocean though because lounge chairs near the pool were never available until well after 3 or so in the afternoon. The lady checking us in was very friendly and the housekeepers seemed friendly. My only problems were minor faults within the room, and one major fault. We only had a mini fridge, and it seemed to take 2 to 3 full days to get up to a good cool temperature. We opted to instead use the free ice from the machine just down from our room to keep our milk and other drinks in our cooler. The oven of the stove didn't bake evenly, so I had a difficult time baking biscuits. We had a large flat screen tv in the living room and a large balcony. The jacuzzi tub area of our room was nice and surrounded by mirrors. We always had plenty of towels. This room was certainly nothing from a 5 star resort, but it was adequate for the most part. The shower had no shelving, so shampoo, conditioner, razors, shaving cream and such had to be set on the floor of the shower, and there was no place to hang your washcloth, except dangling around the shower head. I liked having the double sinks seperate from the shower and commode area. There were sliding doors that were supposed to separate the living room from the bedroom, but one of those were off track and would not shut. No big deal since we were the only 2 staying in the room, but had we had guests on the sleeper sofa, this could have been a problem. I'm not sure if all the rooms were this way, but we could only access the balcony from the bedroom. If there used to be access from the living area, that door must have been replaced with solid glass. My biggest problem with the room was the mattress on the king sized bed. This thing was like sleeping on the sidewalk. Hard as a rock! When we first checked in, the sign out front was advertising spring air mattresses in the rooms. I'm not sure what a spring air mattress is, but I'm positive our room didn't have one! Because of this, I will probably try a different hotel on my next visit to the area. We didn't hear any noise from the hallways, but this may have been due to there were only 5 rooms on the 17th floor. I would also have liked to heard some live music, dj, or something out on the pool deck. There was a nice little tiki bar and a grill area to buy burgers and such, but otherwise, this area was rather boring. The hotel next door had live entertainment at least twice that week that we could hear while laying out on the beach. Parking was inconvenient at times. There was plenty across the street in lots and also a small parking garage, but if you come back late at night, plan on parking in the lot farthest away. This is not a congested area so crossing the street wasn't a problem. There is a Starbucks and restuarant next door, but otherwise, there is nothing here to walk to. No shops nearby.

You will find posts all over where i praised ocean reef. We've stayed there 3-4 times per year, for the last several years. This year we made our reservations in January, for this months stay, and requested an upper floor near the top. Our usual request. We didn't get it. We were put on the 6th floor, above the pool. We met another gentleman that was on the 14th floor and had requested a lower one. He was equally unhappy. We are senior citizens, and altho we love kids, we don't want to listen to them all day and up til 11 pm at nite screaming and such. That is why we like a top floor, and also the view, which is what we come for, is great. When we sat out on our balcony it was hard to concentrate on the ocean as the pool was smack in our line of vision. Once when we did glance down, some woman was standing there with her hands on her hips staring directly at us. (yes she was staring at us because when she realized she had our attention, she smiled kind of smirky.) Maid service was lousy. The maid brought towels, but not the requested amount, and once she did change my daughters bed as requested. She never cleaned or vacumned the entire time we were there. Several days she either didn't take the used dish towel and cloth, or didn't bother to leave clean ones.It don't take a lot of thinking to figure out where we WON'T be staying again.

The manager contacted me June 16th and promised to mail us a gift certificate worth $100.00. Today is July 6th, and we never received it.

I absolutely loved this hotel. Everything was clean and very well taken care of and the staff was very friendly. The kiddy pools were great and clean. I loved that it was more for families, especially with 3 young kids. The view was great. I would definitley recommend this hotel and would love to stay here again. The only downside is the lack of parking spaces, but I think you get that at every hotel that doesn't have their own parking garage.

We needed a hotel for one night and I found the Ocean Reef Resort on Hotels.com at a great price. Little did I know that we would be given a room on the penthouse floor . It was great and so was the view! The pool was I checked the reviews on Trip advisor and they all were true! Watch for last minute specials too. I would go back to this hotel again.