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“Wonderful Stay But Beware of Internet Service” 4 of 5 stars
Review of Ocean Reef Resort

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Ocean Reef Resort
3.0 of 5 Hotel   |   7100 North Ocean Boulevard, Myrtle Beach, SC 29572 (Formerly Myrtle Beach Martinique Resort)   |  
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Ranked #12 of 215 hotels in Myrtle Beach
Oakville, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Wonderful Stay But Beware of Internet Service”
4 of 5 stars Reviewed September 8, 2013

This was our second visit to Ocean Reef resort. We have been to Myrtle Beach many times over the years and stayed at the Long Bay resort next door to Ocean Reef. We decided to return to Ocean Reef based on our last visit which was wonderful. Long Bay is an equally nice resort and we made many fun and enjoyable family memories there. We just wanted a change. Our latest stay at Ocean Reef was over Labour Day weekend and the remaining week. The room was updated and clean and provided what we needed for the week. The resort was also well maintained which can be difficult during the busy week as Labour Day or for that matter any seaside resort has maintenance challenges with such a harsh environment. We have a wonderful and enjoyable and will return to Ocean Reef again. Now for the negative. The internet service at the resort is very poor. We always had a strong WiFi signal however, often had no internet service. At times everything worked well, others not at all or off and on. I spent two to three hours with the resorts third party service provider on our first day trying to get the service to work; finally around 10:15 p.m. we were successful. In speaking with one of the resort service technician, I understood the resort will be addressing the issue and I trust this is true. In 2013 reliable internet service is a basic service which is easily achieved by any business. If dependable internet service is important to you I would suggest you contact Ocean Reef before booking to see if this issue has been corrected.

Room Tip: Choose a odd numbered floor. The balconies have a full aluminum safety rail vs. even floors which h...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 13, 2013
Dear Oakville Guy,

Thank you for such a wonderful review! I can assure you, as we speak we have begun the process of completely upgrading our wireless service. We completlely understand the necessity of of being able to go online in this day and we want to make sure our guests are taken care of with the most up to date technology available. We thank you again an we look forward to your next visit!

Sincerely,

Crystal VanderSchans
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,494 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Hayesville, North Carolina, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 5, 2013

Great place to stay in myrtle beach..... Hotel is well maintained and clean making our stay very enjoyable..... The one drawback would be the elevators, we were on the 5th floor and the elevators went to the top floor every time so by the time the doors opened they were full making checkout take longer but overall an excellent trip and would reccomend.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 17, 2013
Dear Mark C,

Thank you for taking the time to let us know about your recent stay! We apologize for the amount of traffic the elevators can see, especially during peak times, but we do our best to keep the traffic flowing smoothly for our guests. I am thrilled to hear you enjoyed the rest of your stay! We look forward to seeing you and your family on a future visit.

Sincerely,
Crystal VanderSchans
Front Office Manager
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Connecticut, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013 via mobile

This is a great hotel. Rooms are clean and spacious. Great location and value for the price. Went 3 years in a row with my 2 kids and another family. Pools are great and very warm. Downside - no entertainment by pool. I would love if they had music and activities for kids and adults.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 12, 2013
Dear Tricia B,

Thanks for such a great review! This past summer we in fact did have a DJ playing for our guests to enjoy, mostly during the weekends. Also during the summer months, our Kids Club is a great way for kids to do arts and crafts, as well as many other options. We look forward to seeing you and your family on your next stay!

Sincerely,

Crystal VanderSchans
Front Office Manager
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Sumter, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 4, 2013

We stayed a week at Ocean Reef, 8/22/13. It's not often everyone is satisfied! Kudos to the registration staff, namely Crystal and her crew. They were super helpful and nice to boot. Also the dining staff was awesome. They had our table ready w/coffee, water, etc when we arrived. The view was awesome. Rooms were neat & clean. I will return. Eateries and amusements were close.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 9, 2013
Dear Hamilmah s,

Thank you for taking the time to let us know about your recent stay with us! We are thrilled to know you had a wonderful time and we appreciate the opportunity to host you and your family at our resort! We also appreciate the acknowledgement of our staff. They work hard all season to ensure our guests have a wonderful time with us and I am happy to hear that they helped make that experience for you and your family. We look forward to seeing you and your family on your next vacation!

Sincerely,

Crystal VanderSchans
Front Office Manager
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Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 4, 2013

We booked this hotel for a quick one-night stay at the end of August. I read a few reviews, and with the discount we received booking through Groupon, we figured this was our best option since we only wanted to come up for the day/night. We usually stay at either Three Palms or the Patricia Grand so I couldn't help but compare them.

To start, the lobby is nice with an old world spanish feel. But everytime we went to the front desk, or even on our way out, there was always a line wrapped around the side. Apparently two people working the front is not nearly enough. We got there around 2pm, check-in wasn't until 3. We waited more than 20 minutes to find out that, no our room was not ready, and that they would call us. They didn't call until 3:20. Which was fine, we went and ate, but if I had been paying full price I would have been pissed.

When we came back to check-in we inquired about a late check-out. The woman we spoke to told us that they did late check-outs all the time and that we could stay till 6pm for an additional $50. We wanted to leave at 4pm and pay $30. She told us to just call back down in a bit after she cleared it with her manager.

So the room was nice, for the 3rd floor. We were oceanview, and the balcony was pretty large. The bed was really springy and uncomfortable. The bathroom was reaaaally small and dark. Small enough that if you're sitting on the toilet and someone opens the door, your knees are gonna get hit. There was only one light over the mirror and with the shower curtain closed I really couldn't see much at all, which made for a quick shower. I couldn't possibly imagine having to shower in there more than once.

Other than that, the beach is right there- which is what you're there for anyways. And once out of the room, we were pretty happy. They do have a couple swimming pools, but there were way too many children and the sandy pool water did not look inviting. Also, if you have a hankering for a snack late at night, good luck. The snack machines were dingy and empty.

When we got up the next morning and called down to confirm our late checkout we were informed that they offer no such thing, at least during the summer months. Even after requesting to speak with the same woman, we weren't allowed to, and it was reiterated that we needed to be out of there before 11am. It was a little bizarre to say the least. Again, maybe it was just our Groupon status, but i expect that all employees would have the same standard knowledge of their hotel policies. Don't let me plan on late checkout if it's not something you can even accomodate.

All in all the stay was decent, with our discount, and for one night only. We will more than likely choose somewhere else for our next trip. However, if you're with family, and you're paying full price, you will probably be provided with a better room and better service. Probably.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 17, 2013
Dear Pure_Cyn,

Thank you for taking the time to let us know about your recent stay with us. I would like to clarify one thing. We do not treat our guests who book through a third party any different than guests that call our reservation line. While I do apologize for the confusion with our late check out policy, the confusion was not due to your booking through groupon, but simply an error with a new desk agent. While we would love to accommodate our guests with late check out requests, we do have guests with reservations coming in and we need to be able to prepare their room for their arrival as well. We always recommend for the guest that wants to extend their stay with us to book another night to ensure you get in all the time you need :)
We appreciate your feedback and hope to see you on a future stay.

Sincerely,
Crystal VanderSchans
Front Office Manager
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Kauai, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 4, 2013

We stayed here as part of a golf package. We had Oceanview King, which was just the right size. In general everything was clean and well maintained. The not so good things were, no silverware in the kitchen, and "Murphy" bed was not at all comfortable.
Staff was generally helpful.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 9, 2013
Dear jgannuscio,

Thank you for such a great review! Our golf department goes above and beyond in creating the perfect golf package to fit any golf groups needs. We are thrilled that they were able to assist you and we hope you had a few good rounds! We appreciate your comments in regards to your room and we have passed this on to the Directors of Maintenance and Housekeeping for follow up.

Thank you again and we look forward to your next visit!

Sincerely,

Crystal VanderSchans
Front Office Manager
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Henrico, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 3, 2013

Hotel decor was nice and updated, there are plenty of amenities within the hotel, and it's right on the Beach. Get the oceanfront rooms, the view is amazing. No noise issues during our stay and plenty of parking.

Room Tip: No noise from neighbors, go Oceanfront.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal V, Front Office Manager at Ocean Reef Resort, responded to this review, September 13, 2013
Dear A_Brown326,

Thankn you for taking the time to let us know about your stay! We appreciate you choosing our resort to spend your romantic getaway at and look forward to seeing you again in the future!



Sincerely,

Crystal VanderSchans
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ocean Reef Resort

Address: 7100 North Ocean Boulevard, Myrtle Beach, SC 29572 (Formerly Myrtle Beach Martinique Resort)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Myrtle Beach
#11 Family Hotel in Myrtle Beach
#28 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ocean Reef Resort 3*
Reservation Options:
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Also Known As:
Ocean Reef Hotel Myrtle Beach
Ocean Reef Myrtle Beach
Beach Myrtle Ocean Reef Resort
Ocean Reef Sc
Beach Mrytle Ocean Reef Resort Sc

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