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“Great service and a fun place to stay” 5 of 5 stars
Review of Westgate Myrtle Beach Oceanfront Resort

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Westgate Myrtle Beach Oceanfront Resort
3.5 of 5 Resort   |   415 S. Ocean Blvd., Myrtle Beach, SC 29577 (Formerly Holiday Inn)   |  
Hotel amenities
Ranked #81 of 214 Hotels in Myrtle Beach
Bristol, UK
1 review
“Great service and a fun place to stay”
5 of 5 stars Reviewed August 1, 2010

After a five hour drive we arrived at the Hotel to find our reservation made through 1800 Hotels back in March had been cancelled. It appeared 1800 Hotels had gone bankrupt but had taken our money and then cancelled our reservation without our knowledge. Stressed and upset, Jackie D'Allesio on the front desk was outstanding! She virtually matched the rate we paid originally, upgraded our room from a city view to a ocean view and issued us with a VIP parking ticket! All the staff at the hotel from the front desk, bar and cleaners were friendly, helpful and polite and nothing was too much trouble. The hotel was clean and comfortable and in a good location with plenty to do. What could have been a disaster turned into a fun family beach holiday which we thoroughly enjoyed. Thanks to Jackie and her team for making this possible.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,019 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2010

I went to Myrtle Beach with a friend of mine and stayed at the Westgate. We both agreed that the service was great. We both loved the hotel. The location is great and is convenient to all the fun spots in Myrtle Beach!

  • Stayed July 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
4 of 5 stars Reviewed July 22, 2010

We have never been to Myrtle Beach, but I am glad we did. Our stay in Myrtle Beach was great the hotel was great. Westgate Ocean Front Resort was very nice, some areas could have looked better. The pool bar should be re-done aswell as the wifi area. The service was great. I've never had such great service the two girls that helped me and my son were great (Cali and Helen). I will be sure to come back and stay.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Abingdon, Va
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2010

My boyfriend and I stayed at Westgate for five nights. I booked this hotel because they were much lower in price than any other hotel that I looked at. We loved the great location of the hotel, you can walk to just about anywhere, plus it is oceanfront. We arrived at 1:00 pm, and check-in is at 4:00, so we were very grateful when they let us check in sooner. The girl at the front desk wasn't rude, but she wasn't polite either. Our room was very neat and clean when we checked in. I liked that they had a restaurant, and room service. The food was good. I also liked that they provide you with clean towels in the pool area. Housekeeping came every day, they were polite as well. The beds were very comfortable and we slept good.

The things I did not like about this hotel:
1. The hotel elevators were constantly wet with huge puddles of dirty water in the floor.
2. Our electricity on one side of the room went out, but we called the front desk and the maintenance man came up promptly.
3. Our air conditioner was leaking and a big, huge wet puddle was in our hotel room near the balcony. The carpet was soaked. Once again, maintenance came up and fixed it promptly.
4. The shower and bathroom was VERY cramped.
5. The hairdryer in our room did not work.
6. The walls must be very thin, as we could hear everything going on around us. Doors slamming, children crying, people walking and talking out in the halls.
7. As we were sitting on the balcony one night, a HUGE roach crawled across the floor outside. I never saw it again, nor did I see any INSIDE, but there was definitely one outside.
8. Parking was across the street and to the left. I didn't understand why "VIP's" could park in the parking lot near the hotel, but we couldn't....

Above all, our stay was fine. It wasn't the best hotel we've ever stayed at, but it definitely isn't the worst either. It would be a great place to stay with kids, there's a nice small water park in the pool area. Plus, you can bring animals here, which is a bonus. It was a good deal and we had a lot of fun.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Parma Heights, Ohio
1 review
5 of 5 stars Reviewed July 12, 2010

We loved staying at the Westgate Resort, the staff was so friendly and helpful. The rooms were perfect for us. Pool was great and my kids loved the lazy river.
We will be back!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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brookhaven ,pa.
1 review
5 of 5 stars Reviewed July 11, 2010

You had a front desk worker and her name was Jackie D'Alessio she was very helpful,kind,considerate,and hospitalbe, She catered to all of our needs, without hesitation. we are a time share holder with west gate resort and because of her assistance we will be staying there more often. Thank you for a great stay.
Remember Jackie D'Alessio

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severance, Colorado
1 review
1 of 5 stars Reviewed July 9, 2010

We were very disappointed with this hotel. First upon our arrive we were placed in a room that was very dirty and the toilet didn't work. They upgraded our room. Which had a great view (one of the only good things). Then they told us because we are not "VIP guests" we have to park across the street. So we parked our car in the parking lot across the street. To get back to the hotel we had to cross a very busy street. This was very dangerous as there was no cross walk so we had to walk out in traffic to try and get across to the hotel. We stayed one week in the hotel. The maid service only cleaned the room once during this time. The hotel staff was not very pleasant and the restaurant was very over priced for not great food.
The only good part of the hotel was the view, the pools, and the outside bar.
I would not recommend staying at this hotel unless you are a "VIP guest!!"

  • Stayed June 2010, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westgate Myrtle Beach Oceanfront Resort

Address: 415 S. Ocean Blvd., Myrtle Beach, SC 29577 (Formerly Holiday Inn)
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Myrtle Beach
#55 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Myrtle Beach Oceanfront Resort 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy a relaxing vacation getaway on the white-sand beaches of the Grand Strand at the award-winning Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the beautiful coastal resort of Myrtle Beach and across the street from Family Kingdom Amusement Park. Westgate Myrtle Beach Oceanfront Resort provides convenient access to area attractions, amusement parks, water parks, entertainment complexes such as Broadway at the Beach, shopping outlet malls, family-friendly restaurants, live entertainment venues and trendy nightlife. Guests of the Westgate Myrtle Beach Oceanfront Resort enjoy one of the most outstanding stretches of beach on the Grand Strand, as well as an abundance of onsite recreational amenities such as a large heated outdoor pool, lazy river, children’s water play area, lap pool, hot tub spa, recreation center, exercise facility and game room, as well as an onsite golf director who will be pleased to assist you with a golf vacation that meets your needs. The resort’s onsite restaurant, Seaside Café, serves breakfast and dinner daily. Enjoy your favorite cocktail and or grab a quick lunch with spectacular oceanfront views at Coconut Willy’s pool bar. ... more   less 
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Also Known As:
Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
Holiday Inn Myrtle Beach

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