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“Just OK” 3 of 5 stars
Review of Westgate Myrtle Beach Oceanfront Resort

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Westgate Myrtle Beach Oceanfront Resort
3.5 of 5 Resort   |   415 S. Ocean Blvd., Myrtle Beach, SC 29577 (Formerly Holiday Inn)   |  
Hotel amenities
Ranked #73 of 215 Hotels in Myrtle Beach
Sunbury, Pennsylvania, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Just OK”
3 of 5 stars Reviewed November 18, 2013

Let me start by saying that this was not a bad place to stay. There were just a few inconveniences/issues that would make us choose another place to stay if traveling to MB again.

The good: The location is convenient to the beach, and provides easy access to Kings Highway (Route 17). We stayed in the "North Tower" which appeared to be a newer section, and the room was clean and comfortable. There was an issue with our reservation (not booked directly through the resort, so not their fault) but the situation was handled quickly and efficiently by Trevor, one of the managers. The other staff members we encountered were also friendly and helpful.

The bad: The first night when we arrived we decided to order room service since we were exhausted. The pizza we ordered tasted like it had been frozen and reheated...not very good. The resort provides Wi-Fi access, but it cost us almost $40 for the week...many other places we've stayed provide this as a complimentary service. The "tower" rooms, which apparently are the condo type rooms, are in a totally separate building from the check-in area, with only a small amount of parking spaces. We were there in off-season (November) and the lot was full almost all the time. Also, the laundry facilities are in the main building, which was kind of inconvenient for us (maybe some of the larger condo units have laundry in the units...not sure). One evening we decided to find a vending machine to get some sodas. After trying 5+ floors, we finally found one that worked (on some floors, there were vending areas, but no machines) only to find that for $2 you get a CAN of soda or a SMALL bottle of water...kind of steep in my opinion. One of the days we were there was kind of chilly and not really an outdoor activity kind of day. After calling the front desk, we were told that movies were available to rent from the lobby. We went down only to be told that the machine wasn't in service (maybe the person we spoke to on the phone could have provided this information?).

Anyway, this was by no means a bad vacation. But if you're considering staying here, these are some things you might want to be aware of prior to booking.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 19, 2013
Allows to thank you for mentioning how well located our resort is. We are very glad that you enjoyed your accommodations and that our staff was able to assist you with your check in. Indeed our larger units do have washer and dryer in the room and as you experienced we do offer a laundry facility for guest and owner use. We are sorry if there were any challenges that took away from your vacation. We only ask for the opportunity of seen you back at the resort, so that we may provide you with the best vacation possible.
Sincerely,
Lucía
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1,102 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
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English first
Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2013

this is our second time visiting this resort. when we arrived our oceanfront room wasn't ready from an oversight, but thanks to excellant customer service of staff ( nyteli) , this oversight turned into a fantisy vacation, she put us in the north tower, in a wonderful, clean appartment size room, it was an ocean front condo with all the comforts of home, kitchen, living room dinning area, washer, dryer, walk in shower with a jacuzzi beside our kingsize bed. we spent a week enjoying everything the resort and the myrtle beach has to offer. the outdoor pools, lazy river, heated spa etc. that you see in pictures on hotel site are as amazing as they look. the outdoor swimming pool is surprisingly and comfortably heated to take a swim without shivering. (thats what we call truly heated pool). the breakfast buffet is good and reasonably priced ($7.99 and includes drinks).

the resort itself is very conviniently located with everything at walking distance. from what i can see the parking is limited but it was not an issue for us as this is not a peak season.

Room Tip: if you don't have oceanfront room reserved, check with the front desk how you can get an upgrade...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 19, 2013
We are so happy that our staff was able to not just meet but exceed your expectations of your stay at Myrtle Beach. All of our staff is there to make sure you enjoy and have the best time possible. We are glad that you were able to take advantage of our amenities like our heated pool and breakfast buffet. We trust it will not be long before we see you back at our resort; we look forward to your return.
Sincerely,
Lucía
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Davenport, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 14, 2013

Westgate has always been and will always be one of our favorite places to stay.
The atmosphere was pleasant- home away from home. Staff very friendly and helpful.
Joe Baxter and team displayed professional and skilled customer service.
Suvash and his team along with all in guest services and housekeeping were very responsive and helpful.
Appreciate you all.
Highly recommend.

Room Tip: Depending on your taste, but I enjoyed the higher floor.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 15, 2013
We really appreciate and value your review on Westgate Myrtle Beach Oceanfront Resort. We feel honored to be one of your favorite vacation destinations. All of our team members are expected to provide you with excellent customer service at all times. It is fantastic that they were able to assist you and help make your vacation more enjoyable. We are delighted that you will be returning and look forward to having you back.

Ariel
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Mullens, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

My girlfriend and myself stayed in oct... The place was clean and the staff was amazing....especially trevor the nightshift manager and Debbie S yhe bartender... they maid our stay great...I would highly recommend this hotel clean, affordable, and great staff...

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 15, 2013
Thank you very much for sharing your experience with us. We enjoyed having you at Westgate Myrtle Beach Resort. Thank you for appreciating the cleanliness of our facility and for referring to our staff as “amazing”. We always look forward to providing the best customer service to all our owners and guests. We hope that you will come back to visit soon.

Josie
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Greenville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

We stayed at the resort on 10/25-26. We were in the tower on the 14th floor. The unit was very clean, nice and stocked with your basic supplies. The staff was very friendly. We received VIP concierge service (a surprise to us) named Matthew. He gave us his personal cell phone number for us to call him “anytime” for any reason. We tried to tip him for his help with our luggage and such, but he refused (thought that was a little strange). We were offered a free lunch the next day because they wanted to “look after their exchangers from other resorts”. We asked was this some kind of sale pitch or a seminar that lasted 1-2 hours and was told “No” by Matthew, just a “friendly welcome lunch and a thank you for staying at our resort”. The next day we went down to the lobby to meet Matthew like we were supposed to. Matthew took us to the area for the free lunch. As we were walking around we noticed that there were people at tables who had a bunch of papers and name tags on talking with the other “exchangers” and we could hear sales pitch going on. The free lunch consisted of penne pasta with plain sauce or meat sauce that was dumped from a can and bread sticks with sweet tea to drink. Needless to say that we left before anyone had the opportunity to talk with us. Matthew was supposed to get our internet complimented, but since we did not stay for the lunch we had to pay $9.99 for 1 day use. Now we know why he did not accept our tip, guess they get kickbacks from somewhere for those that stay for the “free lunch”. Just “beware” of VIP service or “complimentary offers”.
The resort is within walking distance of attractions and restaurants. It has heated pools with a heated lazy river and is ocean front. They are in the process of building a parking deck which will help with some of the parking issues. They also have 24hr security that patrols the resort. We would stay there again without any questions.

Room Tip: Rooms in the tower are very nice
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 15, 2013
Thank you for your feedback about your stay at the Westgate Myrtle Beach Resort. It was our delight to have you stay us. Guest feedback is vital, so that we can provide the best service we can. We understand you had some concerns regarding the presentation. We sincerely apologize for the inconvenience of the sales staff. It is definitely not our intention to make you feel pressured in any way from anyone on our staff; however, we do offer the opportunity to all of our guests and owners to take a tour and with that, receive certain incentives, with no obligations. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!

Josie
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2013 via mobile

Ms. Nyteli was wonderful. The service we received from her was amazing.She was very polite and i enjoyed the conversation that we shared as she was checking my reservation. I would recommend this resort to anyone who would listen. I love the oceanfront view.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 12, 2013
Thank you very much for taking the time to let us know about your experience here at Westgate Myrtle Beach OceanFront Resort. We expect our staff to be friendly, welcoming, and helpful; We are so happy that you experienced that. We are also very thrilled that you were pleased with the beautiful oceanfront views from your suite. Our goal is to provide you with an experience that exceeds your expectations. We really look forward to you and your family staying with us again in the future!

Josie
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Danbury, Connecticut, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

Fantastic vacation helped in part by J-Ann on the front desk. She offered us an upgrade and it was so worth it! Room had kitchen, king bed, living room and Jacuzzi! Great view too. It was ocean view, not oceanfront, but still nice and keeping the slider open let in ocean breeze and sweet ocean sounds:)

Room Tip: Ask for room in the tower
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 14, 2013
Thank you for referring to your vacation with Westgate Myrtle Beach Resorts as “Fantastic”. We really enjoyed having you here as well. It’s great you enjoyed your suite and all the amenities it came with. We see you also appreciate the breathtaking ocean views from your balcony. We hope that you will visit us again in the future, giving us the opportunity to provide you with another wonderful vacation experience.

Josie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Myrtle Beach Oceanfront Resort

Address: 415 S. Ocean Blvd., Myrtle Beach, SC 29577 (Formerly Holiday Inn)
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Myrtle Beach
#45 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Myrtle Beach Oceanfront Resort 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy a relaxing vacation getaway on the white-sand beaches of the Grand Strand at the award-winning Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the beautiful coastal resort of Myrtle Beach and across the street from Family Kingdom Amusement Park. Westgate Myrtle Beach Oceanfront Resort provides convenient access to area attractions, amusement parks, water parks, entertainment complexes such as Broadway at the Beach, shopping outlet malls, family-friendly restaurants, live entertainment venues and trendy nightlife. Guests of the Westgate Myrtle Beach Oceanfront Resort enjoy one of the most outstanding stretches of beach on the Grand Strand, as well as an abundance of onsite recreational amenities such as a large heated outdoor pool, lazy river, children’s water play area, lap pool, hot tub spa, recreation center, exercise facility and game room, as well as an onsite golf director who will be pleased to assist you with a golf vacation that meets your needs. The resort’s onsite restaurant, Seaside Café, serves breakfast and dinner daily. Enjoy your favorite cocktail and or grab a quick lunch with spectacular oceanfront views at Coconut Willy’s pool bar. ... more   less 
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Also Known As:
Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
Holiday Inn Myrtle Beach

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