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“Do your research!” 1 of 5 stars
Review of Westgate Myrtle Beach Oceanfront Resort

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Westgate Myrtle Beach Oceanfront Resort
3.5 of 5 Resort   |   415 S. Ocean Blvd., Myrtle Beach, SC 29577 (Formerly Holiday Inn)   |  
Hotel amenities
Ranked #81 of 214 Hotels in Myrtle Beach
Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
“Do your research!”
1 of 5 stars Reviewed October 20, 2013

Ok so i booked an oceanfront room through orbitz at the westgate. Needless to say the room itself looked nothing like the online pics advertised. The buidling the we stayed in must have been the 1st phase of the resort. The room was small, old and smelled like mildew. After complaining to front desk, they moved us to another that was no better than the 1st. Went back down to front desk and advised them that room that they were advertising online is nothing like the rooms in this building. Now there is another building next to original resort. Outstanding building, was advised that building was for owners and those must be the rooms that are advertised online. Asked if there was anyway we could possibly move to that building, i would even pay upgrade fee. They advised that wasn't possible and they werent willing to refund my money for the run down room they put us in. I would never stay there again!

Room Tip: beware of pics that you see they are either when hotel 1st opened 15yrs ago or they are the new part...
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, October 25, 2013
We are sorry if you had any challenges at all with the room accommodations. Westgate Myrtle Beach does have an Timeshare Ownership section and also hotel rooms. We will continue to work with our partner Orbitz to ensure the most up to date information is posted on their site. I would ask you to understand that sometimes with certain partners and certain terms and conditions We are unable to modify or otherwise change and or refund a reservation. Again we do apologize for any inconvenience and thank you very much for your feedback.
Sincerely,
Lucía
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1,019 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
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English first
Maysville, North Carolina, United States
1 review
5 of 5 stars Reviewed October 17, 2013

This hotel was great in so many ways. The price was low and convenient for the short amount of time i had to find a hotel. The service and the staff were very nice, respectful, and helpful. The room was immaculate and had an amazing view over the water. I couldn't have been happier!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, October 18, 2013
We are beyond thrilled when our guests have a wonderful experience with us here at Westgate Myrtle Beach Oceanfront. We are glad that it was everything you were looking for and more. It is nice to know that you were able to enjoy the view of Myrtle Beach from your room. We hope you will come back soon!
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wooster,ohio
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2013

There are alot of people who I know don't care for the Westgate Resorts but, my experience was just the oppisite.
When all of this government stuff started we had planned to go down to Myrtle Beach but, then everything in Washington started wrong and we didn't know wheather to go or stay home. We had already made our reservations and it wasn't throught the Company that I most generally went through thought I would try a new one will, it was no where like the other one was and if we would have cancelled we would not have gotten our money back so we went knowing that the hard earned money was being held hostage so we didn't want to lose so we went. We were expecting to get the same room we had two years prior to this year but, we were very surprised to learn from all the trouble we went through we were upgraded to a much better room so everything turned out better than we expected and it was nice. But remember never try a new company until you check them out first, then make your reservations.
Anyways to make a long story short our trip down there turned out to be very nice. The room we got was a much larger room and the bed was so comfortable that we hated to leave when we did.and the people were very nice and understanding about what we went through when they found out.
TripAdvisor is the best thing to go by because when they say a place is good they know what they are talking about, these other places check them out before you take their word because they just want to get you into that place without asking what it is like before you go..

Room Tip: The floor we were on was the 6th floor and it was very quiet.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, October 18, 2013
We appreciate you taking a moment to share your experience with us. We're glad that you found your bed comfortable and our staff nice. We hope you also enjoyed our ideal location right on the ocean and close to everything. It's our wish to have another chance to exceed your expectations!

Sincerely,
David
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Mount Juliet, Tennessee
1 review
5 of 5 stars Reviewed October 15, 2013

I had a wonderful stay at the Westgate. I noticed part of the property was older but I was fortunate to stay in the tall newer tower. I was really expecting there to be sales people chasing me around but that was not the case at all. The room was wonderful and I really enjoyed the experience. I would recommend this hotel to anyone.......just request the tall tower.

Room Tip: The pull out bed was not real comfortable.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, October 16, 2013
Thank you so much for your feedback. We really love that you had a wonderful time and were able to stay in the towers. We appreciate that you would recommend us to family and friends. It's our hope to have another opportunity to exceed your expectations. Ariel
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chicago
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 14, 2013

Me and my husband stayed here to celebrate our 4th wedding anniversary. I thought the staff was very friendly and accomodating for the most part. The hotel looks a little run down. We have stayed at different Westgate properties so we were a little diappointed compared to the other ones we have stayed at. We chose Westgate because of our previous stays at other Westgate properties. The pools were nice. The wi-fi was terrible. Most of the ice machines did not work. Had to walk down to the lobby. We had a view of the City and then we switched to the oceanview the last night. Overall it wasn't a bad stay. I would try other more updated properties when I return to Myrtle Beach in the future.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, November 19, 2013
Congratulations on your Wedding Anniversary! In behalf of our staff I would like to thank you for staying with us during such an occasion. We are glad that you were able to enjoy your time with us. We would look forward to welcoming you back to the resort and providing you with a spectacular Myrtle Beach vacation.
Sincerely,
Lucía
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Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2013 via mobile

Loved the beach, the room was beautifully decorated, the ocean view was nice and we loved sleeping with the sliding glass door open and listening to the ocean. The pool, lazy river and waterpark were nice. They had a bar outside which we didn't visit because we do not drink, but it looked like a nice place to have a drink if you would like one.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, October 16, 2013
Thank you so much for your comments. It is great to know that you had a wonderful time at Westgate Myrtle Beach. We hope to provide you with another lovely vacation in the future. Ariel
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Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 12, 2013 via mobile

Ok, my husband and I stayed here with our two small dogs from September 1-9 and our overall stay was great. First off, I'll get to the things that we didn't like. About 10 minutes after our arrival and unloading our luggage, we had a knock on our door.. We answered it and there were 2 men, hotel maintenance workers, that said they had an order to fix a broken mirror complaint. We said we had no idea of any broken mirrors, as we had just arrived and allowed them to come in and check like they asked. They walked through, saw that nothing was broken and apologized and left. That was just a little weird to us but not really a big deal. Then a few hours later, we receive a phone call from the front office saying that they would be up shortly to begin our "tour" (time share), we stated that we did not have a tour and they said "oh, wrong room, sorry!". That wasn't so bad either but then we again received ANOTHER call later asking us if we'd been "informed about their promotion of a tour and get a discount from our stay..." Blah blah blah...we told them that I (only being 23, was told that I "did not qualify") and we were not interested. The next day, our 2nd day there, we received yet again another phone call, we did not answer because we were getting very annoyed, but the voicemail was the front office telling us about the "daily activities" they had going on. After that we just unplugged both phones and left it at that, by that point we were pretty annoyed to keep getting phone calls on our "relaxing vacation"! They left voicemails every day we were there for that days "resort activities" which we did not ask for. Second complaint would be that we did not get our room cleaned when we were supposed to. There was a flyer in the room that stated that the weekly villa rentals were only cleaned on certain days (which was totally fine with us). It said if you arrive on a Monday then your room would be cleaned on that Thursday & so forth, well come Thursday, we never got our room cleaned....we went out, thinking that they wanted the room to be vacant while they cleaned. We came back that evening and still nothing. So, we were patient and understanding. On Friday we did the same thing and yet again, came back to an untouched room. So, I called housekeeping and asked why our room had been skipped and they said "oh, it's not time for yours to be cleaned yet" and I said "well according to the paper I have, it was supposed to have been done yesterday!" He asked when we checked in and said "oh yes, you're correct, we'll send someone ! So we waited ....after calling twice, they finally sent housekeeping to clean our room (most of which we had kept up ourselves, we just wanted new towels and trash bags and a vacuum.) They said that We were skipped because the "do not disturb" sign was on our door (which it was not). The housekeeping ladies were very polite and didn't take long at all. Now, all that being said, we're usually very easily pleased and don't try to just pick at silly little things over nothing. Those things were things that simply annoyed us but definitely nothing that "ruined our vacation"! We were there to have fun and we certainly did! We are more familiar with the North Ocean Blvd part of town and didn't really like the business/ more cars/ more people around the hotel but it wasn't terrible, just we like quieter. Those things would most certainly not stop us from returning in the future! Ok, the good things (because there were soooo many!) :
We were nervous that the pictures were gonna be a lie or they were gonna stick us in one of those "nasty and roach infested rooms" we seen on soooo many of the reviews (because we definitely read them for months!!). When we walked in our room, it was AWESOME ! Just as the photos
and more ! We stayed in the "'pet friendly' one bedroom deluxe ocean view villa" and we absolutely positively LOVED every bit of it ! It was gorgeous, clean, had a jacuzzi, walk in shower with a rain shower head, double sinks, beautiful full kitchen, pretty nice side view of the ocean, just great all around! The breakfast buffet was VERY pricey but we were on a budget and brought our own, hence the full kitchen. the kitchen utensils and such were efficient for the two of us. The bed was firm but comfortable. The jacuzzi was great but one night it started spitting out what looked like leaves and black specs so we bought some clorox spray and that helped, we notified maintenance but he was clueless and referred us to housekeeping. The value we got for this room was even better because we purchased it 4 months in advance BUT we had to pay up front the full amount and none of it was refundable for any reason (unless like death of you or an immediate family member, mom, dad). We were very leery of that but that's the only way we could afford it and get to take our dogs. It was the "advanced purchase rate" and
we paid like $80 a night for our room (before "taxes and fees"). Anyways, all in all, we really really loved it, and would most definitely return, even with the small annoyances. It was right on the beach, the pools looked very nice and clean but we never used them, they had a decent exercise room that we never used either, the staff overall were all relatively pretty nice but we avoided them at all costs because we did not want to give them the chance for a timeshare sales pitch, the doggie potty area was alright but nothing too great just the lawn in front of the resort right off the road (which my dog didn't like all the noise but it served its purpose). The parking was ok, sorta crowded and if it was full you had to park across the street but that wasn't a big deal to us, there were security patrolling each night to make sure it was strictly resort parking and they were nice. We loved it very much and were a bit spoiled when we left and didn't have those great amenities at home. We would recommend to others with precautions of the timeshare and we would definitely return again! As long as you're in the TOWER, you have nothing to worry about. All the bad reviews I saw seemed to be from the old "remodeled" hotel part which I wouldn't want to stay in. Hope this helps! Happy hunting & God bless !

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Myrtle Beach Oceanfront Resort, responded to this review, October 18, 2013
Thank you very much for your thorough review about your stay here at the Westgate Myrtle Beach Resort. It is always our pleasure to have you stay with us. Though we appreciate how you boasted our state of the art amenities, beautiful ocean views and convenient location, we also noticed you detailed some concerns. We appreciate your doing so because that is the best way for us to learn of the areas we are successful in and also the areas we need to work on. We apologize for any inconvenience you encountered and will work diligently in improving our services. We strive to provide the highest quality of services to our guests’ and owners and nothing less. We would like for you to give us another chance to not only meet, but exceed all your expectations next time around. On behalf of the entire Westgate family, we wish you a safe upcoming holiday season.

Josie
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Additional Information about Westgate Myrtle Beach Oceanfront Resort

Address: 415 S. Ocean Blvd., Myrtle Beach, SC 29577 (Formerly Holiday Inn)
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Myrtle Beach
#55 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Myrtle Beach Oceanfront Resort 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy a relaxing vacation getaway on the white-sand beaches of the Grand Strand at the award-winning Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the beautiful coastal resort of Myrtle Beach and across the street from Family Kingdom Amusement Park. Westgate Myrtle Beach Oceanfront Resort provides convenient access to area attractions, amusement parks, water parks, entertainment complexes such as Broadway at the Beach, shopping outlet malls, family-friendly restaurants, live entertainment venues and trendy nightlife. Guests of the Westgate Myrtle Beach Oceanfront Resort enjoy one of the most outstanding stretches of beach on the Grand Strand, as well as an abundance of onsite recreational amenities such as a large heated outdoor pool, lazy river, children’s water play area, lap pool, hot tub spa, recreation center, exercise facility and game room, as well as an onsite golf director who will be pleased to assist you with a golf vacation that meets your needs. The resort’s onsite restaurant, Seaside Café, serves breakfast and dinner daily. Enjoy your favorite cocktail and or grab a quick lunch with spectacular oceanfront views at Coconut Willy’s pool bar. ... more   less 
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Also Known As:
Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
Holiday Inn Myrtle Beach

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