Good Things :
- Rooms were clean and Housekeeping staff was nice.
- Check-in attendant (male) was very nice and helpful
Bad Things:
- Parking was not adequate, even heard other guests make that statement
- Two of three treadmills and one of three elliptical machines in gym were not working correctly
- Had a one bedroom unit with ajoining door, heard all conversations in the unit beside us on first night until 2:00AM, heard argument on Thursday from same room but different tenants
- Had reservations from Saturday to Saturday, but checked out on Friday
- Ceck-out attnedant (female) was not very nice, did not ask why we were leaving early or how our stay was

We chose this hotel as it is close to the beach and downtown area. The pictures online are not what the hotel looks like. The rooms are dirty, the beds are unbelievably uncomfortable. They offer direct TV, which only had 13 channels that work sometimes. After we arrived my daughter got ill, when we decided she needed to be seen by a Dr and would have to leave, they refused to give me a refund for the night. There are cable cords running through the walls to the adjoining room. I guess they started upgrading the rooms but forgot to finish, as there is a flat screen tv on the wall, but they decided to leave the old tv and the falling apart armoire that they have it in, in the room. Not only that, but we needed adjoining rooms and the armoire was blocking the door to get to the other room. The heat has two settings ON and OFF. Nothing in the middle, so you are either so hot you can't stand it or freezing. Please do not stay here. Not even worth the great rates that they offer.

We had a great time at the Westgate! The front desk clerk, Camille, was very friendly and helpful! We loved our 1 bedroom accommodations! It was a beautiful suite. Great jacuzzi and walk in shower. The bed was very comfortable. Loved the decor and roomy space. We will definitely come back!!!!

My husband made reservations here for an overnight stay. I read the reviews on the way there and was about to tell him I didn't want to stay there. I'm thinking former employees must have written reviews because they were angry. If I had known we'd be upgraded to a suite, I'd have asked him to reserve a weekend. We stayed in the Tower. We had a balcony with an ocean view and the room(s) were wonderful. We had two bedrooms, the master had a king bed with a jacuzzi and an awesome bathroom/glass shower. The suite also had a combo dining room/living room with a big screen TV, a complete kitchen with washer and dryer. The bed was so comfortable. I could have stayed much longer! I don't plan to purchase into their time share option but I wouldn't mind staying there again.