We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst stay ever” 1 of 5 stars
Review of Holiday Inn Express Myrtle Beach-Broadway @ the Beach

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Holiday Inn Express Myrtle Beach-Broadway @ the Beach to your Saves list
Holiday Inn Express Myrtle Beach-Broadway @ the Beach
2.5 of 5 Motel   |   3100 Oleander Drive, Myrtle Beach, SC 29577   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #105 of 214 Hotels in Myrtle Beach
Kernersville, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Worst stay ever”
1 of 5 stars Reviewed September 3, 2013

Rude manager. Old carpet. Terrible odor. Did not get maid service. Unauthorized charges on my card. No offer of upgrade being a platinum elite member. Plumbing in bathroom was terrible. A/C was loud and barely kept the room cool. Nothing good about my stay except location.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MYRSC, General Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, September 4, 2013
Dear Jazzie1967,

Thank you very much for taking the time to write about your comments. We are very sorry to hear that you had a less than pleasant stay with us. The items that you meationed regarding the cleaniness, the quality of the room and the rude behavior from one of the staff members will addressed immediately. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.

Sincerely,

Tricia J.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

166 reviews from our community

Traveler rating
    33
    48
    40
    30
    15
See reviews for
45
53
7
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Delran, New Jersey
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 3, 2013

After a few days at Bristol TN for the races we arrived at Holiday Inn Express,we were greeted withe a smile and a small bag with snacks and bottled water .Resting for a few minutes we walked to broadway at the beach,very close and convenient.The hotel is close to many attractions in Myrtle Beach and within about a mile or so from the beach.The hotel is older and is not five star by any means ,the rooms were clean but the carpets throughout the hotel need to be replaced.The only problem we encountered was at 2 am when the occupants in the next room sounded like they were having a loud party.We called the front desk and the problem was resolved immediately.We would stay here again and would recommend to others this hotel .

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MYRSC, General Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, September 4, 2013
Dear Choc33,

Thank you so much for your review of our hotel. I am pleased to hear that you and your family enjoyed your stay with us and that you feel you received great service. It is something we take great pride in, so we appreciate your feedback. Thank you again for staying with us and we hope to see you again soon!

Sincerely,

Tricia J.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 2, 2013

My family of four stayed here for an overnight before our weeklong stay in nearby Surfside Beach and were pretty pleased with it. The room was nice and modern with comfy beds and plenty of pillows. My kids loved the pool and enjoyed a decent variety of food during breakfast. The proximity to Broadway at the Beach is great and there is so much to do and see there.
A few negatives---the fitness center is pretty weak (just a few cardio machines, no weights) AND, the hallway carpeting has seen better days.
All in all though, I'd return to this hotel if I had a choice in this area

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MYRSC, General Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, September 3, 2013
Dear Jennaand Rob,
Than you for your review about your stay. I am very happy to see that we met your expectations and you and your family had a wonderful long weekend. I agree the pool, our breakfast and most of all our location is great. We thank you for your comment because they only make us better. Than you again for staying with us and we hope to see you and your family again soon!
Sincerely,
Tricia J.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 2, 2013

Even though this hotel is not on the beach, it's location is great for entertainment. It's right across from Broadway on the Beach where there are endless food choices, bars, and kids activities.
Location and Service were great but the room/bathroom were not at the highest levels of cleanliness.
Overall, it was ok considering price and location.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MYRSC, General Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, September 3, 2013
Dear DianaR345,
Thank you for writing a review about your stay. We are happy to see that you were pleased about the location of the hotel. We feel the same that we are in a great location with having Broadway at the Beach so close. I am however very sorry that we fell short in the quality of the bathroom area. We do take the feedback very serious, we feel these comments only make us bettter so that your next stay is even better than the last. Than you again for your feedback and we hope to see you again soon.
Kind Regards,
Tricia J.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solon, Ohio, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 29, 2013

August 3, 2013 Family reunion event. Hotel was close to the Broadwalk with lots of activities including Bars, Show and was a great location for our family reunion. Although I was not able to the rate granted most of my family members( I was late booking), I loved the ambiance of the hotel, the friendliness of the staff and the overall quality of the facility. Beach was a drive, but worth it. The hotel provided what I expected in a tourist area and would repeat.

Room Tip: Hotel really not located in a scenic area. Truly a commercial location, would advise getting a room...
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MYRSC, General Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, September 3, 2013
Dear Lloyd C.
Thank you for your review about your stay and your family reunion. I am very happy to see that we met your expectations from the staff to the quality of the hotel. We strive to make each of our guest feel welcome and at home. Your feedback is greatly appreciated and I will share your comments with the staff.
Kind regards,
Tricia J.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed August 20, 2013

The only positive things I'm able to mention about this hotel are the free parking and free Wi-Fi; everything else was very unsatisfactory. I'm sure this hotel is very adequate for many travellers, however for us, it was a nightmare.

Externally, the hotel looks great. With the water nearby, the large carpark and some creative lighting, you could easily mistake it for something more upper-class. The location is nothing special, being next to a main road and a fair way from the beach and Ocean Drive. The hotel attempts to pass itself off as clean with 'modern décor', but realistically, once you get past the lobby, everything looks very dated. The rooms do have all the comforts that you would expect and the photos and 360 display on the IHG website are a good representation, however they don't show off the old elevators, the thin dirty carpet, the concrete and styrofoam ceiling, the rusted door hinges or the dirty shower drains.

Being a budget 'express' hotel near a main road, I wasn't expecting much, but once we got into the room, things only got worst for us. We were allocated a ground floor king room. Whilst I worked on my laptop, my partner decided to take a nap. After 30 minutes, she got up and stated that her back was hurting and asked if there was anything on it. The exact area of her back that had been in contact with the bed was now red with numerous small bites all over it. This has never happened to her before and she was fine before we arrived.

We immediately notified the manager that we believed there was some form of infestation in our bed and requested a different room. The manager refused to admit that there could be anything in the bed and instead provided numerous excuses for how it could have happened. She did end up giving us a different room, however she stated there were no more 'king' rooms available so she downgraded us to a queen double and placed us on the second floor.

The rest of the stay was reasonably uneventful, except for the fact that we were unable to sleep due to a dog in an adjacent room that wouldn't stop barking. I believe that due to the hotel allowing pets in the rooms, that it was most likely fleas or some other sort of bug that we encountered in the first room.

The complimentary breakfast the following morning was nothing short of disgusting. I couldn't take more than one bite of the hot food without feeling sick. Even the 'orange juice' machine was dispensing an orange fruit drink concentrate that was horrible. When speaking with the manager later on and I mentioned that the food tasted mass produced and nothing was fresh, she stated that this was correct as everything is delivered frozen and re-heated.

After mentioning our concerns to the day manager regarding the bed in our original room, she stated that they would follow their protocols and have the room inspected by a professional and if anything adverse was found, that I would be notified and refunded. Needless to say I have received no communication and no refund.

Being an IHG Gold Elite Ambassador, I have received top quality service from a range of other hotels in the IHG family, however this one left me wanting. I have nothing against this hotel and I'm sure it is adequate for many people, however our experience was less than thrilling.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MYRSC, General Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, August 27, 2013
I deeply regret your dissatisfaction with your recent stay at the Holiday Inn Express Broadway at the Beach. We strive to provide award winning service and it is apparent that we did not provide that to you and your family. The feedback that you provided is appreciated because we know it will only make us better,
Tricia J.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 20, 2013

I stayed in this hotel for 3 nights last week. The hotel is near to broadwalk, but anyways you have to drive so does not matter if it is 1 mile or 5 miles. The beach is 1 mile away from here too.

The hotel is very old, first the room I was given was having a very bad stinky smell and you just cannot stand in the room. So the folks have to move me to a different room. There the refrigerator was making squeaking whistle all day/night, so have to bear that. On top of the the toilet got stuck 2 times (not once..) and there were no maintenance folks in the building or available to fix it either. So the best they could do is to provide you a plunger.. and you can guess the rest what I need to do to have a nice room.

At 2 times, the key won't work. Probably by mistake, they checked us out a day earlier itself, so the housekeeping lady also did not showed up till 4 PM. So we had to call front desk to get the room clean.

The breakfast is ok types, typical list of HI Express items, but everywhere you can see the quality was poor. And whatever you ask to refill (like butter, cream etc) from the breakfast managing lady, she have same answer .. 'we ran out of it'.

So the overall experience of this hotel is very poor, I would recommend to better stay at beach itself, or go further couple of miles away(if price is a constraint) to find a better serving hotel.

Btw, I have spent about 100 nights in last 1 year in Holiday Inn at various places.

Room Tip: other than this hotel.
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddjjbrock, Guest Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, August 27, 2013
ManishMittal2012,
I see that there were several issues during your recent stay with us. I am personally sorry to hear that we could not make your stay at our hotel a memorable experience. I do hope that you will continue to frequent the Holiday Inn Express and IHG hotels.
Best regards,
James H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express Myrtle Beach-Broadway @ the Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Myrtle Beach-Broadway @ the Beach

Address: 3100 Oleander Drive, Myrtle Beach, SC 29577
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #105 of 214 Hotels in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Myrtle Beach-Broadway @ the Beach 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
Myrtle Beach - Voted Best Family Beach by Travel Magazine Broadway at the Beach Where Myrtle Beach Comes To Life The Holiday Inn Express Hotel Myrtle Beach, SC is located in the heart of Myrtle Beach adjacent to the most popular entertainment complex Broadway at the Beach. Known as South Carolina s Best Travel Destination, Broadway at the Beach is full of non-stop celebrations and invites you to experience 350 acres of shops, restaurants, nightlife and attractions. Our Holiday Inn Express Hotel is conveniently located on the Myrtle Beach Grand Strand. We are very close to the crisp blue waters of the Atlantic Oceanside, Myrtle Beach Downtown, Barefoot Landing, Family Kingdom Amusement Park, shopping malls, outlet malls, championship golf courses and entertainment theatres all within five miles. We are conveniently located adjacent to Broadway at the Beach, Ripley's Aquarium, and Myrtle Waves Water Park. Each morning, enjoy our Signature Express Start hot breakfast, offering the world's best tasting cinnamon rolls and Smart Roast Coffee made from a special blend of 100% Arabica beans. Feast and enjoy scrambled eggs, bacon, fresh fruits, juices, cereals, breads/pastries, and more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Expedia, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express Myrtle Beach-Broadway @ the Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Myrtle Beach-Broadway @ The Beach Hotel Myrtle Beach
Holiday Inn Myrtle Beach
Myrtle Beach Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Myrtle Beach-Broadway @ the Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.