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“Holiday Inn Express, Broadway, Myrtle Beach, SC” 3 of 5 stars
Review of Holiday Inn Express Myrtle Beach-Broadway @ the Beach

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Holiday Inn Express Myrtle Beach-Broadway @ the Beach
2.5 of 5 Motel   |   1290 Oleander Drive, Highway 17 Bypass & 29th Avenue North, Myrtle Beach, SC 29577   |  
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Ranked #104 of 214 hotels in Myrtle Beach
Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Holiday Inn Express, Broadway, Myrtle Beach, SC”
3 of 5 stars Reviewed April 11, 2013

The Room (321): Keeping in mind that this is considered a 2-star hotel the room was decent. The rug is highly beat down and the room is kind of small with two double-beds. I consider the room condition to be pretty decent. It has a medium sized refrigerator and a microwave and a 32” flat screen TV so it isn’t too bad. The sink is in alcove with another alcove in the opposite direction for hanging up clothes. The toilet definitely isn’t chair-height! As I was lowering my rear-end to it I kept wondering “I’m not there yet?” It is very low to the floor. The shower is of average size with the shower curtain bowing out for extra shoulder room; it did have a very large shower head and a good flow of water.

The Lobby: The lobby was laid out very nicely, with a standard greeting desk. They did set out chocolate chip cookies and I have to admit they where the ‘BOMB’! Don’t know the brand but I helped myself to a hand full and went back down the second day searching for more. Across from the breakfast area there’s the business center; the printer was down so I couldn’t print out any discount tickets for any of the local activities. Even though pets are extra (I didn’t have one) they did have doggie treats at the front desk; never seen that one before. They also had chocolate chip cookies around 6pm every day and I must say they where delicious!

Breakfast Kitchen: The breakfast is the usual for a hotel. There were four different types of cereals, toast, peanut butter and jellies in separate mini containers. I had eggs, bacon/sausage/ham and toast for the three days spent there each day. They also had the normal fruit, apple and orange juice, milk (2%, skim and regular), coffee and yogurt just to name some of the items. The hostess running the breakfast area was very nice, helpful and willing to engage in conversation.

Location: The hotel was very easy to find and wasn't hidden off the beaten path. I used my cell phone and Google Maps, which took me directly to the front door. What’s great about this hotel is the location from all of the activities. The hotel is literally across the street from Wonder Works, Aquarium, Boardwalk, restaurants, theme parks, boat & helicopter rides, zip-lining, fish feeding, Planet Hollywood, Margaritaville and everything else Myrtle Beach (south) has to offer. Don’t get the location confused with North Myrtle Beach! EVERYTHING is extremely close. Our first day here we drove across the street and spent seven hours taking pictures, sightseeing and checking out the entertainment district.

Housekeeping: Very friendly and cleaned the room and replaced the used towels/wash clothes while we where away.

Cons: The room was a bit small; the carpet is fairly beat down inside the room as well as the hallways. I also kept in mind that this hotel is considered a 2-star so don’t expect anything extravagant.

Final Thought: I don’t know if I’d every book another stay here even though my stay wasn’t a bad experience. The double beds had me nearly on top of my wife; not a bad thing mind you but you can’t beat the location of the hotel to where all of the action is.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddjjbrock, Guest Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, April 15, 2013
Injaznito H,
First off, thank you for the thorough review of our property. I appreciate you taking the time to break down each section of your stay with feedback for individual areas of the hotel. I am glad to see that our staff received high marks across the board, and that your family took full advantage of the hotel's location to explore Broadway at the Beach. And to address your concerns, we are currently taking steps to clean and replace carpets throughout the hotel. And although the size of the restrooms is set, we do perpetual maintenance to keep them as updated as possible. I do hope that your family does consider staying with us on returning to the Myrtle area.
Best Regards,
James H.
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125 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Big Stone Gap, Virginia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 29, 2013

We travel A LOT and this is our #2 worst pic (the first being a Super 8 located in a questionable neighborhood of Imperial Beach CA). We chose the location because it was within walking distance to many restaurants allowing us to avoid traffic and the ability to enjoy wine or beer with dinner. We chose Holiday Inn Express based on our perception that as a reputable national chain, certain minimum standards would not only be met but exceeded. We quickly learned perception is often just that and reality is quite different.
To begin, the carpet in the rooms we occupied needs to be torn out. Bottom line. Then there was the tiny bathroom. In room #1 the toilet was stained brown all throughout the bowl, as though it had never been properly maintained. The shower was a disaster. It had obviously been painted or refinished as the most recent layer was peeling off which caused a very disgusting backup. After about an hour and 3 bottles of draino, the hotel decided the tub was a lost cause. We were moved to room #2 which occupied at least a half day.
Room #2 was just as disgusting. Again, with the dirty carpet and while the shower worked I still can't decide if I felt more unclean before or after the shower. The furniture is simply for show as the drawers were irreparably off tract. There was very little room to put anything, for example, even the hotel couldn't find a better location for the coffee maker than a small shelf above the closet. There were 1 maybe 2 open electrical outlets. No fridge, no microwave. The curtains would not close completely, leaving an unwelcome 6" gap. The crib we requested was likely recalled in 1972. Even upon delivery we were advised to watch out for one of the legs as it tended not to lock into place. The room was heated by a stand alone heating/cooling unit with the only temperature control options as "high/ low cool or high/low hot and high/low fan" causing the room to either be uncomfortably cold or hot...
Look, I could go on and on but I will end by saying that for $120-130/night the courtyard by Marriott at broadway is the way to go. Not here.

Room Tip: Find a different hotel.
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddjjbrock, Public Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, March 31, 2013
TimMcAfee,
I am sorry to hear of the several issues you encountered during your stay at our property. We strive to live up to every guest's expectations of Holiday Inn Express standards. We apologize that we fell short in several areas in your eyes even after the room move. I have brought your concerns to the attention of our head maintenance engineer to be addressed immediately. Also, all of our furniture and accessories for rooms meet, and in most cases exceed, IHG standards. On a positive note, starting this week, all rooms will be standardized with a refridgerator and microwave. Again, I hope you will consider Holiday Inn for your future hotel stays.
Best Regards,
James H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingstree, South Carolina, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 10, 2013

This was a last minute choice due to a mistake with my condo. The staff is friendly and the gift bag of goodies adds a nice touch. The room was clean but needs ti be updated. No fridge or microwave available, which I seen in other HIEs. It is located close to wonderful venues. Weatherstripping around and at the bottom of the doors would help buffer hall noise.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddjjbrock, Public Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, March 19, 2013
Monica,
Thank you for taking the time to leave a response on TripAdvisor for our hotel. We always love to hear when our staff can help a vacation rebound for the better! You will be glad to hear that we are currently in the process of addressing your concerns, as we are standardizing our location. It is also wonderful to hear that you enjoyed your time at Broadway at the Beach as much as the locals do. Rest assured that I will bring up your specific concern with hallway noise to the maintenance staff. Again, thank you for your specific feedback, and we look forward to your future stays while in the Myrtle area.
Best Regards,
James H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilson, North Carolina
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 27, 2013 via mobile

I always stay at this hotel when I am in town for business.Typical HI-EXPRESS..Breakfast is average. Staff is friendly. Lots of stuff to do at BROADWAY AT THE BEACH. Hotel has had a refresh, but the carpet in my room needed a good cleaning. Won't keep me away, still a good stay for the buainess traveler!

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, March 16, 2013
Dear Hpm88,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and our staff.

However, We’re sorry you received poor service from our housekeeping. we will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 21, 2013

The hotel was good. The people were friendly.
The soda machine was broke on first floor, had to go up to second floor to get soda.
When I got there the soda machine only took quarters, so had to go back to desk to get
change and then back up to second floor to get soda,
If you go the address is wrong and we had a hard time finding it. It is listed wrong on the reservations and on line. so check your address before you head out to the hotel.

Room Tip: Had first floor and must have had kids running the halls.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddjjbrock, Guest Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, February 21, 2013
Emma S,
Thank you for taking the time to write a review of the Holiday Inn Express: Broadway at the Beach. We are sorry to hear of your issues with the vending areas. Our staff and vendors make every effort to keep these areas stocked at all times. I apologize that we fell short in your instance. Also, the physical address of the hotel has changed in recent years, but the 3100 Oleander Drive listed is currently up to date. Again, we appreciate your business and hope you will continue to frequent Holiday Inn Express.
Best regards,
James H
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Louisville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 18, 2013

This is a great stop for business. i came to this hotel for one night all the staff were friendly and accomidating. the location is great too, the hotel dosent have a bar but there are so many close by. Lots of restraunts and shopping close by too. the hotel is spacious large. The bathroom felt a bit older but all the furnishings were new and modern. The free breakfast is great and internet service is fast. i will stay here again on business.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddjjbrock, Guest Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, February 8, 2013
Dear Dantaytr7,
Thank you for taking the time to write a review of our hotel. We are pleased to hear that you enjoyed your stay with us and look forward to your future stays while in Myrtle Beach. It is always fun to hear that you took in the lights of Broadway! You will be glad to know that we are in the process of refurbishing our guest bathrooms.
Best regards,
James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach Florida USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2012

The front desk staff is outstanding. Courteous and helpful. Even the maintenance staff asked me if they could help with anything. Friendly housekeepers. Room was comfortable and clean. The rate was reasonable. The breakfast was outstanding. Internet service was available with adequate computer stations. Good location for seeing the sites. I recommend this property and would gladly staff again.

Room Tip: I was in room 429, away from the elevator and vending so it was very quiet.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ddjjbrock, Public Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, November 24, 2012
November 24, 2012

RichardM437,
Thank you for taking the time to leave the kind words and recommendations to other travellers on TripAdcisor's site. Our entire staff strives to provide the highest level of service, and is always pleased to hear compliments on the condition and ammenities the property has to offer guests. We look forward to your future stays with us on your family's return to Myrtle Beach and the Broadway area.
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Additional Information about Holiday Inn Express Myrtle Beach-Broadway @ the Beach

Also Known As:
Holiday Inn Express Myrtle Beach-Broadway @ The Beach Hotel
Holiday Inn Express Myrtle Beach-Broadway @ The Beach Hotel Myrtle Beach
Holiday Inn Myrtle Beach
Holiday Inn Express Myrtle Beach
Myrtle Beach Holiday Inn
Address: 1290 Oleander Drive, Highway 17 Bypass & 29th Avenue North, Myrtle Beach, SC 29577
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#104 Top resorts Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Myrtle Beach-Broadway @ the Beach 2.5*
Official Description (provided by the hotel):
Myrtle Beach - Voted Best Family Beach by Travel Magazine Broadway at the Beach Where Myrtle Beach Comes To Life The Holiday Inn Express Hotel Myrtle Beach, SC is located in the heart of Myrtle Beach adjacent to the most popular entertainment complex Broadway at the Beach. Known as South Carolina s Best Travel Destination, Broadway at the Beach is full of non-stop celebrations and invites you to experience 350 acres of shops, restaurants, nightlife and attractions. Our Holiday Inn Express Hotel is conveniently located on the Myrtle Beach Grand Strand. We are very close to the crisp blue waters of the Atlantic Oceanside, Myrtle Beach Downtown, Barefoot Landing, Family Kingdom Amusement Park, shopping malls, outlet malls, championship golf courses and entertainment theatres all within five miles. We are conveniently located adjacent to Broadway at the Beach, Ripley's Aquarium, and Myrtle Waves Water Park. Each morning, enjoy our Signature Express Start hot breakfast, offering the world's best tasting cinnamon rolls and Smart Roast Coffee made from a special blend of 100% Arabica beans. Feast and enjoy scrambled eggs, bacon, fresh fruits, juices, cereals, breads/pastries, and more! ... more   less 
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