We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Could Have Been Better” 3 of 5 stars
Review of Holiday Inn Express Myrtle Beach-Broadway @ the Beach

Save Saved
You added Holiday Inn Express Myrtle Beach-Broadway @ the Beach to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Express Myrtle Beach-Broadway @ the Beach
2.5 of 5 Motel   |   3100 Oleander Drive, Myrtle Beach, SC 29577   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #105 of 214 hotels in Myrtle Beach
NewYork
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Could Have Been Better”
3 of 5 stars Reviewed July 30, 2012

I recently stayed at this Hotel using my Priority Club Points/ Cash option for a 6 night stay. It was a vacation / business trip that I went on with my family for a recent convention. Let me preface this by stating that I am a frequent business traveler and never had a problem with this hotel chain or any Holiday Inn. I am usually pretty happy with the room and service that is presented. Unfortunately this hotel did not meet my expectations that I come to expect from the Holiday Inn Family.
First the bad points – 1) For some reason our room was not vacuumed until I complained on the fourth day. 2) The day we slept in to “10:00” am, the hotel care takers slipped a note under my door that my room was not being serviced due to the “Do not Disturb sign on the door” I have never been in a hotel were 10:00 am was the deadline for cleaning a room. 3) Towels were a constant issue and there was one day we could not get towels until 7:00 pm. 4) One day when the room was cleaned, the caretaker “forgot” to clean the bathroom – not exactly sure why? 5) Unfortunately I had to perform some business on this trip. I had to print a PDF file that I needed, but the hotel's computer could not read PDF because they did not have Adobe. So I asked the person behind the desk to help me out, and his answer was "Sorry- can't print out files for clients" I guess they never expect anyone doing business at this hotel.
For the good points – 1) The hotel is located in a great spot, near Broadway at the Beach, and all other local attractions, and 2) When I did complain about the service, the hotel was quick to respond. My question is why it took a complaint to make this happen. Overall I would prefer not to stay at this hotel again, next time I may look for another Holiday Inn nearby or another hotel chain-which there are plenty of!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

139 people have reviewed this hotel

Traveler rating
    28
    41
    36
    22
    12
See reviews for
38
42
6
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Brooklyn, New York
1 review
4 of 5 stars Reviewed July 26, 2012

The hotel was very clean and efficient. The location next to Broadway @ the Beach was fantastic, spent a lot of time there. It was a short drive to the beach which was great. My only complaint is that the staff could have been a little friendlier. The man who managed the complimentary breakfast was very rude to a number of guests. He obviously does not like his job and found any requests to be a nuisance. When I asked him about when the pancake machine would be back in order after being out of order all week long, he practically bit my head off. Another time I asked for towels for the pool and the front desk was not able to accommodate me. I then went to the room to get some towels for my family and was scolded by the front desk that the room towels were not to be used by the pool. I was little disappointed in the way that they treated their guests. I too am in customer service and would never make my guests feel unwelcome in any way. Other than those two instances, we had a great time.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, August 12, 2012
Dear Rose394,

Thank you for taking the time to write a review about your recent stay with us. I am delighted you found our hotel clean and you liked our convenient location. My apologies for the unacceptable service you received from our staff. Rest assured that your comments will be reviewed by our team and take actions accordingly. I sincerely hope that the next time you are in Myrtle Beach you will give our hotel another try.

Again, thank you for your feedback.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 25, 2012

We stayed here for 3 days & had a great time. The hotel itself was clean & comfortable. Very accomidating. Great location. Very close to so many attractions. I would definitley reccommend it for a family vacation or a couples getaway.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
columbus
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 17, 2012

Over all the hotel is nice, walking distance from broadway on the beach, you have to cross a busy road but still not a bad walk, Staff was great , My only complaint are the beds they are very uncomfortable my back is still recovery.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Myrtle Beach-Broadway @ the Beach, responded to this review, August 8, 2012
Dear buddeecolumbus,

Thank you for leaving a considerate review, highlighting not only the bad but also the good points of your recent stay. It is always a great pleasure to read encouraging remarks from our valued guest like yourself that our hotel is nice and our staff are great. On the contrary, it is disappointing to read that the bed was not to your preference. We would like to apologize any inconvenience caused you. We appreciate your feedback as this is our best resource for improving our hotel.

Again, thank you for staying with us. We are looking forward to hosting you again in the near future.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brooklyn, ny
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 14, 2012 via mobile

We were here from 7/8-7/11/12. Very easy check-in, rooms were standard and clean, pool was perfect for kids and never crowded, buffet breakfast was plentiful and good, and close to Broadway on the Beach attractions. Would definitely recommend friends and would come back ourselves.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langhorne, Pennsylvania
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 10, 2012

The kids and I stayed at this hotel for four nights and were very pleased with the property. The hotel is right next to the Broadway at the Beach entertainment complex and approximately 2 miles from the beach. We were in town for a competition at the convention center and that facility is also about 2 miles away - so convenient. The hotel itself was modern and very clean. The front desk staff was very attentive and gracious with dinner tips and recommendations. The housekeeping staff was always asking if we needed towels or other amenities. The pool was a good size and there were a good number of chaise lounges and a few tables with chairs of a modern wicker style. Breakfast had a large variety and was always fresh. Parking was plenty and the rate was very reasonable, especially since it was a holiday week. Fair warning, be sure to book in advance - there seemed to be a baseball tournament in town as well and people were being turned away for rooms. All in all it's a great place to stay when in Myrtle Beach, it's close enough to the action yet is a little quieter.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 26, 2012

The lobby, exterior and dining area have been updated. The furnishings and linens in the rooms have been updated but you can still tell that this is an older property. It has seen some wear and tear. The bath tub is older and could use replacing. The bathroom itself is small but the double bed rooms is quite roomy. The carpet could use replacing. The room had a slight musty smell, but if you turn down the a/c some it helps. We were in room 207.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Holiday Inn Express Myrtle Beach-Broadway @ the Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Myrtle Beach-Broadway @ the Beach

Address: 3100 Oleander Drive, Myrtle Beach, SC 29577
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #105 of 214 hotels in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Myrtle Beach-Broadway @ the Beach 2.5*
Official Description (provided by the hotel):
Myrtle Beach - Voted Best Family Beach by Travel Magazine Broadway at the Beach Where Myrtle Beach Comes To Life The Holiday Inn Express Hotel Myrtle Beach, SC is located in the heart of Myrtle Beach adjacent to the most popular entertainment complex Broadway at the Beach. Known as South Carolina s Best Travel Destination, Broadway at the Beach is full of non-stop celebrations and invites you to experience 350 acres of shops, restaurants, nightlife and attractions. Our Holiday Inn Express Hotel is conveniently located on the Myrtle Beach Grand Strand. We are very close to the crisp blue waters of the Atlantic Oceanside, Myrtle Beach Downtown, Barefoot Landing, Family Kingdom Amusement Park, shopping malls, outlet malls, championship golf courses and entertainment theatres all within five miles. We are conveniently located adjacent to Broadway at the Beach, Ripley's Aquarium, and Myrtle Waves Water Park. Each morning, enjoy our Signature Express Start hot breakfast, offering the world's best tasting cinnamon rolls and Smart Roast Coffee made from a special blend of 100% Arabica beans. Feast and enjoy scrambled eggs, bacon, fresh fruits, juices, cereals, breads/pastries, and more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Tingo, Travelocity, BookingOdigeoWL, Priceline, Hotels.com, Agoda, Despegar.com, Expedia, Venere and Otel so you can book your Holiday Inn Express Myrtle Beach-Broadway @ the Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Myrtle Beach-Broadway @ The Beach Hotel Myrtle Beach
Holiday Inn Myrtle Beach
Myrtle Beach Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Myrtle Beach-Broadway @ the Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.