I recently stayed at this Hotel using my Priority Club Points/ Cash option for a 6 night stay. It was a vacation / business trip that I went on with my family for a recent convention. Let me preface this by stating that I am a frequent business traveler and never had a problem with this hotel chain or any Holiday Inn. I am usually pretty happy with the room and service that is presented. Unfortunately this hotel did not meet my expectations that I come to expect from the Holiday Inn Family.
First the bad points – 1) For some reason our room was not vacuumed until I complained on the fourth day. 2) The day we slept in to “10:00” am, the hotel care takers slipped a note under my door that my room was not being serviced due to the “Do not Disturb sign on the door” I have never been in a hotel were 10:00 am was the deadline for cleaning a room. 3) Towels were a constant issue and there was one day we could not get towels until 7:00 pm. 4) One day when the room was cleaned, the caretaker “forgot” to clean the bathroom – not exactly sure why? 5) Unfortunately I had to perform some business on this trip. I had to print a PDF file that I needed, but the hotel's computer could not read PDF because they did not have Adobe. So I asked the person behind the desk to help me out, and his answer was "Sorry- can't print out files for clients" I guess they never expect anyone doing business at this hotel.
For the good points – 1) The hotel is located in a great spot, near Broadway at the Beach, and all other local attractions, and 2) When I did complain about the service, the hotel was quick to respond. My question is why it took a complaint to make this happen. Overall I would prefer not to stay at this hotel again, next time I may look for another Holiday Inn nearby or another hotel chain-which there are plenty of!