My husband and I traveled to Myrtle Beach Sept 8 2014 for our vacation. We have been coming to MB for over 25 years and have stayed at all types of establishments, all levels of service and amenities. The Gazebo Inn is just what is advertised, a small older motel that is basic. The rooms were average in cleanliness and comfort. The location on oceanfront was wonderful. That's where the pleasantries end. On 9/8/2014 we paid for a 7 night stay with a debit card, I made sure I informed the desk clerk it was a debit. No problem noted until on 9/11/2014 I checked my balance and noted a second pending debit for the entire room stay!!! I immediately checked with my bank and determined this was NOT a banking error. I went to the front desk in a panic, naturally and explained the situation. The front desk manager stated several conflicting responses" I have never had this happen before; You run a card once for authorization and once for the charge; after 4 or 5 days, it will drop off". If this had never happened before, why all the varying scenarios? I explained my bank needed a fax on GI letterhead stating the hotel did not want the pending debit to be processed. She replied "Whew, i have a lot of work to do!" I replied I would wait and it took about 5 minutes to write a 3 line letter and fax to my bank. At no time did the hotel accept responsibility for the second debit. Unfortunatley, my bank advised it would be at least 2 or 3 business days before this was cleared. That left us almost nothing for the rest of our vacation. We explained to the front desk manager that we would need to leave as we had no resources to enjoy the rest of our stay, she said all she could do was credit my debit card. Mind you, with a debit, according to the bank the initial first debit cleared on 9/10/2014. The hotel had their cash. They did not return in cash, but a credit that did not clear until Tuesday, four days later. I realize I will be vilified and crucified by the owner as it appears any issues or problems that occur are always the fault of the guest. T We are not overly picky people, we are not loud, we just wanted a clean safe place to stay. The reason we checked in to this hotel are the overwhelming positive reviews of other guests. I spoke with the owner of the hotel on 9/17/2014 as did my husband regarding this issue. Again, the hotel accepted NO responsibility and said that our bank was the "worst for holding money and it was an illegal act". I stated very clearly and politely to the owner that I had used debit cards for hotels for YEARS and had never had an issue. Again, no responsibility. The lack of customer service and willingness on the part of this establishment to try to remediate the damage that was done very surprising. For a small hotel that supposedly prides itself on caring for its guests, it was non existent. I should have known something was not quite right when i went to get ice from the ice machine. It is located on in interior hallway, only accessible by guests. There is a sign on the machine that says "smile, you are on camera" no using ice machine for coolers! Sure enough, there is a security camera guarding the ice!!! In my opinion, the Gazebo Inn needs to focus more on customer service and less on guarding of the ice. The fact that over $700.00 was in limbo for over 4 days ruined our vacation.
- Official Description (provided by the hotel):
- We, The Perkins family, took the motel back over in August, 2011. We began MAJOR room renovations Sept. 2011, which included electronic door locks, Serta mattresses, furniture, kitchen cabinets, appliances, carpet, curtains and bedspreads and Major DEEP CLEANING. The Gazebo Inn located directly on the ocean front, caters to families, couples, and golfers, offering the quaint "ma and pa" nostalgic beach house feel that Myrtle Beach was built on. We offer many different room types and prices. ... more less
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- Also Known As:
- Gazebo Hotel Myrtle Beach
- Gazebo Inn Myrtle Beach
- Gazebo Myrtle Beach