Interesting check in experince!! My husband and I made reservations before coming down. I was quoted by a receptionist when I called in a price for a ocean-view room and was asked to pay 1 nite in advance which I did over the phone. I did ask for a ocean front and if anything become available to please move there and she quoted a price for that as well. But I paid for the ocean view 1 nite. Upon arriving I checked in with the man at the desk when he asked me to pay the balance amount it was some what more than I expected, being I had already paid for 1 nite. When I asked about the higher price he got very angry and said "Im just telling you what the computor says, and do you want the room or not? I was very taken back when all was doing was inquiring why the higher rate? He told me was a grumpy ole man and he could talk to me however!! I told him he was very rude and I didnt appreciate his behavior and his supervisor came out and just acted as rude as the grumpy old man! She called me a liar and I didnt know who I spoke with so she couldnt do any thing about the quote I was given b/c it was my word against them. The whole thing was like out of the twilight zone! Who owns this place that they can treat and act like that to customers. After thinking about it I must have been upgraded to ocean front room but was not told that when I asked about the higher balance. I still cant get over how I was talked to. Never have I ever been treated like this, over such a huge misunderstanding. The grumpy old man needs customer service skills but maybe he does own the place and just doesnt care how he treats and talks to people. Im assuming Julie is the supervisor I was dealing with and the one replying to all these reviews. I would like to apoligize for my husband's language and my own. But I will not aplogize for asking a valid question I dont know of anyone who thought they were being overcharged for not questioning that. Also the $15.00 late cancellation fee I was charged use that for some customer service skill classes and just over all how to treat people with respect and a smile I bet if you guys would do that for a while your business would thrive. Respect and Class go along way. So good luck with that and best wishes and smile once in a while. And tell that grumpy old man "Have a nice day!!!" Since you already have all my personal information I will sign this: Michelle Davis-Maness from Sophia, NC you want good customer service come down to NC we will show you how its done!!! Have a great day! Cant wait for your quick response!!!!