This hotel was recommended to me by my sister who has stayed here 3 or 4 times before. She couldn't tell me enough how much she liked it. I stayed for two nights in a two-bedroom condo with a friend. This is my experience.
Front Desk Staff was absolutely amazing. Very clean-cut, and extremely helpful. We called down for directions three times and they always printed them out fresh with a smile on their face. They gave us restaurant reviews (the Shoreline Cafe located on site was not the best we discovered on our own, but not terrible), movie showtimes and advice on what to do. The two people we saw the most were Talisha, who we discovered is an intern from the UK, and Brice, a newer employee who checked us in. Both were friendly and chatted with us with real enthusiasm, no mock-niceness at all. They made us smile, and weren't uptight, strict professional jerks we've met at other hotels.
The housekeepers were always very friendly and smiled constantly and always waved at us. The engineer we had come up to help us configure our internet was very sociably and friendly.
Overall, our favorite part of the trip was the staff, and had everything else been terrible (which it was NOT), we would still come back to this place we feel welcomed.
The hotel is located right on the beach, and actually really close to anything we needed, within fifteen minutes or less. The many pools were always the right temperature and pools on the 7th(?) floor, overlooking the ocean was an incredible sight.
The restaurant, however, was not very good. The staff was very friendly (like every other employee at the hotel), and we were glad we stopped, but this is one of two (listed below) things that should be changed.
The rooms were very good, only exactly as we expected them to be. We like the surprise of being wowed as opposed to getting EXACTLY what we expected. The rooms were good, comfortable and clean, but needed major updates. They just kind of look like and improved bed and breakfast, not the best with the WOW factor, but not terrible either.
Overall my opinion is that this hotel is great and I will definitly be coming back many more times!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.