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“Horrible, the worst vacation every, it was a nightmare from the time we got there:(” 1 of 5 stars
Review of Captains Quarters Resort

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Captains Quarters Resort
3.0 of 5 Hotel   |   901 S Ocean Blvd, Myrtle Beach, SC 29578-2486   |  
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Rates From $45
Ranked #90 of 214 hotels in Myrtle Beach
1 review
3 helpful votes 3 helpful votes
“Horrible, the worst vacation every, it was a nightmare from the time we got there:(”
1 of 5 stars Reviewed November 27, 2012 via mobile

We were so excited to stay here because we have small children and they had some great amenities. But when we first arrived the manager Tim was so rude. We were just dropping off at the front to check in and he told us we couldn't park up front and actually put his hand on my shoulder and pushed me back towards my car! When we walked in our room it smelled horrible, then a couple of hours later we found the dirty diaper in the windowsill:/ Then finally when we went to bed that night I felt a bug crawling on me and caught it, it was a bed bug!!! I took it to the front desk and manager Tim took it to the back immediately and came back and told me it was a tick!!! He didn't even apologize and all he wanted to do was discount my stay by 40$ yeah right!!! I will never stay here and seriously doubt I'll return to myrtle beach anytime soon

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, November 28, 2012
We would like to apologize for any inconveniences you encountered while a guest on our property. It is always hard to hear of a dissatisfied guest and we would like to hear more from you about your stay. At your convenience you can reach a manager at 1-800-373-4091 Thank you
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
  • English first
  • French first
  • Greek first
  • Any
English first
Leland NC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

It was a wonderful, restful stay. We enjoyed the view, access to the beach. Parking is easy. The staff was wonderful.
We are already preparing to book another weekend for january. Can't wait.
I don't know what it is like during the summer. I can tell you it was great in November

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, November 28, 2012
Thank you for sharing your vacation with everyone. We are so glad that you enjoyed your stay with us and look forward to your next vacation.
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Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 24, 2012

We just spend three days at the Captains Quarters, and we were impressed. Our check-in was smooth, and Kristin at the front desk, was more than helpful (lots of information about the property, a list of possible restaurants for Thanksgiving, coupons, etc) and extremely professional. Our room, the angle oceanfront, was great. It was updated with granite, tile, and a full kitchen. There was a comfy king bed and sleeper sofa in the main area and a double bed in the small bedroom, adequate space for our young family of 5. The indoor pool and lazy river were both clean and the warm water was perfect for this time of the year. All the staff went out of the way to be friendly, from the young man in the bowling alley to the maintenance men in the hallway. Our housekeeper kept our room stocked with fresh towels, and all our needs were met. We typically bring our mobile w-ifi, but the one time we logged on to the CQ's internet it was fast and allowed us to browse without interruption. We are looking forward to staying here in the years to come! Well done, CQ!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, November 28, 2012
Thank you for posting such a nice review for us.. We are so excited that you and your family enjoyed your stay with us and will share your comments with the staff.. We look forward to your next stay with us.. hopefully soon!
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NC
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 23, 2012

This was our first stay, but we'll be back! Staff is superior and so friendly!! Very budget friendly and the area is really nice! If you're looking for the WOW factor in a view this place has it hands down! Families should stay on the lower floors for convience, but couple go 14th or 15th floor for the quiet, and the view!! The Vista has the best breakfast and the staff was superior! Loved our mini retreat and will be going back again and again!!

Room Tip: If you have kids choose a lower floor. Looking for a view go 13th or above and expect the WOW facto...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, November 28, 2012
Thank you for posting such a great review for us. We are so excited to pass your comments onto the staff. We are glad that you enjoyed your stay and look forward to seeing you again as soon as you can.
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Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 22, 2012

My son and I just took a short visit before Thanksgiving. He wanted the lazy river and laser tag, I wanted the spa and good food! We stayed in 942, they call it ocean front, I call it ocean view, but it was perfect. Great view of the ocean while also over-looking the outdoor pools. It was a newly renovated efficiency with a king and a double in a seperate room. The shower was nice and hot although not very powerful. It wasn't free of a few dents in the kitchen or perfectly clean, but nothing that I couldn't touch up. Overall, escpecially for the price, it was a great deal! The indoor lazy river was too cold our first day but perfect the next. Eat at Vista 9! Great staff, good food and reasonably priced! We will definently be back. The outdoor spa felt amazing too in the cool temperatures. On a side note, got to Mr. Fish! It's a local's hidden gem and the food is amazing, we ate there twice during our visit this time.

Room Tip: My room was great, always try to do ocean front, it will make your experience so much more anytime y...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, November 28, 2012
Thank you for posting a review for us. We are so glad that you enjoyed your stay with us.. We agree the food in Vista 9 is just the best.. We look forward to your next vacation with us..
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012 via mobile

Hada great stay. The front desk could have be a little more helpful but that was not a real issue. We will be back again for sure becuse we don't live very far away. The pools are perfect or kids I all ages and with having a 19 month old and a 5 year old this wa a big help. Net trip we will try to make it to go bowling.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, November 14, 2012
Thank you so much for posting a review for us.. We are glad that your family enjoyed your vacation and we look forward to seeing you again as soon as you can... Next time bowling for sure!!!!!
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Hamilton, Ontario, Canada
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2012

We have been staying at CQ for a number of years. We find the staff friendly, the location good for what we want, the room was clean and a good size. This time we stayed in the Ocean View suite. It was very nice, but the balcony is small. Next trip, we will go back to the Oceanfront Efficiency unit that we usually reserve.

Room Tip: Our preferences is Ocean front, to hear the sound of the waves on the beach and enjoy coffee, readin...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBlueManager, Manager at Captains Quarters Resort, responded to this review, November 15, 2012
Thank you for staying with us and posting such a nice review. We are so glad you enjoyed your stay and look forward to your next vacation..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Captains Quarters Resort

Also Known As:
Captains Quarters Hotel Myrtle Beach
Captains Quarters Hotel
Captains Quarters Family Hotel
Hotel Captains Quarters Family
Captains Quarters Myrtle Beach
Captains Quarters Resort Myrtle Beach Sc
Captains Quarters Hotel Myrtle Beach South Carolina
Captains Quarters Motel Myrtle Beach
Address: 901 S Ocean Blvd, Myrtle Beach, SC 29578-2486
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#54 On the Beach Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Captains Quarters Resort 3*
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