First, let me start off that we are a married couple in our early fifties & have been driving to Myrtle Beach for the past 24 years. We have stayed at many different places all along the Grand Strand.
I discovered Trip Advisor about 6 years ago and I always base my decisions on the comments about a resort, but take the negitive comments with a grain of salt. I have never written a review on any of the resorts that I have stayed at, but I feel that this one merits one.
We stayed at The Anderson Ocean Club from June 8th to June 21st. The previous review almost says it all. In all fairness we did not have any noise off of the street or no noise of any of the partiers, We rented an oceanfront one bedroom & were on the 19th floor.
Check in was chaos to put it mildly, rooms were not ready until after 4:00, the brochure check in states 3:00, internet states 4:00? Someone should get their times straight. Driving 18 hours from Toronto, Canada all you want to do is have a shower & unwind from the long drive. The lobby is small but very nicely appointed & when we checked in there were alot of people doing the same. The staff is very helpful especially the people who work the front desk. They put up with alot of complaints from people who just want to get into their rooms. When we finally got our room it was very well appointed, we also received alot of towel art. There were 3 on the bed & in the bathroom, swans & fans. This is a very nice touch if housekeeping had the time. We were told that 200 people had checked out that morning & they had a lot to do. Maybe that was why alot of people were complaining that their rooms were taking so long . They clearly do not have enough housekeeping staff for 22 floors.
Every other hotel that we have stayed at in Myrtle Beach had a drop off zone in the front of the building when checking in & out, but the AOC does not. You have to drive up a ramp just like a parking garage & they have 2 sets of doors for unloading with elevators. If you are one of the lucky ones, they have maybe 15 parking spots, but if you are one of the unlucky ones you will be parked in a long line on the parking ramps waiting to unload your car, that is if you can find a bellman with a trolly. When we checked in it was on a Sunday afternoon with lots of people checking in, you had to be a bit aggressive if you wanted a bellman. Luckily the elevators were high speed & you did not have to wait long for them.
What we did experience was the almost non existent of housekeeping.We had to call housekeeping after 5 days our toilet had not been cleaned, as the hard water was making it dirty, we would have cleaned it ourselves if we had a toilet brush in the room. We also have to call down to housekeeping for garbage removal & clean towels 3 times. Two days we had no housekeeping at all , we could not be bothered to complain.
As we were staying for 2 weeks you would think that they would automatically change the sheets after a week, but that had to be requested also. They did do a full service of the room that day after complaining.
Housekeeping that morning told us they would have to see how much cleaning they could do to our room, because of the people that had checked out that morning from the other rooms, it was the one of the weeks of seniors week. Pretty sad when housekeeping has to clean that much of a mess.
The AOC advertises as being an upscale & luxurious resort, we expected a little more service for the money we paid to stay there. Also no Martini Bar in the lobby as advertized in the brochures & internet, & the Tiki Bar outside by the pool is just a trailer with 2 windows selling expensive drinks ( rum & diet cola $7.00). As advertised as an upsale resort, Tiki Bar by pool should look upscale.
We understand as a condo they do not clean daily like a hotel, but staying for 2 weeks you do expect to get some service, but I guess with not the proper amount of cleaning staff there was only so much they can do. The Housekeeping staff were always very friendly & they tried to do what they could to make you happy.
You do have to go through the the busy unloading area with cars to get to the dirty cloudy pools. First day of being at the AOC, I went into the pool I got an eye infection, I did not even get my hair wet. 2 out of the 3 pools were so cloudy you could bearly see the bottom. Having a pool in our back yard it was obvious that the proper chemicals were not being used, or if they were it was not enough. (that was the end of going into the pool, it was to bad as this has been the only pool in Myrtle Beach that was the warmest.) The pool was cloudy the whole time we were there. I was told that they do have a pool service contract, but it also covers their sister resorts. So maybe not enough time to do the work that needs to be done.
Parking is a block away and do have to walk by some seedy hotels. You do have to cross a very busy street with a lot of cars speeding by. What is most annoying is if you have a lot of groceries or heavy items to carry this is a long walk. For older people this might not be so good, as you cannot drop it off at the front. If you do try going up the parking ramp to the unloading area to drop off your items you might get stuck in the line up for check in. Sometimes it would be empty then all of a sudden it would would be full. I do have to say that if we were coming back late at night, we would not feel safe walking from the parking area across the street to the condo.
There are 3 main reasons why we would not stay at the AOC again, the parking was a major issue for us, the dirty pools & the lack of housekeeping staff.
We felt all the staff that we dealt with or that we came into contact with were very friendly & helpful. Except Magnolia's.
Magnolia's, across the street is affilliated with the AOC, coming back from golf one day I just wanted to stick my head in the door to see what the restaurant looked like inside, the doors were locked at 11:00 but people were still inside eating, someone was leaving so I stepped in, the rude waitress or whoever she was said we are closed, breakfast is over, she could have said it in a more politely manner. On the door the times said opned 6:30 until 2:30 & 5:00 until don't remember what time it closed. With an attitude like that there was no way we would eat there.
The pillow top mattress & pillows were very comfortable. The room was very nicely decorated and the furniture was very comfortable. A/C worked very well. The kitchen in the one bedroom unit is a little small, only one person at a time could actually be working in the kitchen. Not such a good layout.
We will continue to come to Myrtle Beach because we enjoy it so much, but the next time we will spend a little more money & stay elsewhere on the ocean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.