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“Hilton has become more Paris than Conrad - worthless!” 1 of 5 stars
Review of Royale Palms Condominiums by Hilton

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Royale Palms Condominiums by Hilton
3.5 of 5 Hotel   |   10000 Beach Club Drive, Tower 2, Myrtle Beach, SC 29572   |  
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Rates from $79
Ranked #32 of 214 Hotels in Myrtle Beach
Murfreesboro
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Hilton has become more Paris than Conrad - worthless!”
1 of 5 stars Reviewed July 20, 2013

My wife and I booked a condo through Hilton Vacation Club and were placed at the Hilton Royal Palms that is connected to the Hilton Hotel on Myrtle Beach, NC. Headliner: NO CUSTOMER SERVICE OR OWNERSHIP BY MANAGEMENT.
Upon arrival, I pulled in front of Hilton Hotel while checking in. When we started to pull off to park the car, a maid's broom flew off the 14th floor (outside hallways) and drilled the trunk of our 2013 vehicle leaving a large and small dent. The valet ran over and called manager. Another guest came down who witnessed the entire event as Security took statements from all of us. The manager stayed a few seconds, never said he was sorry and then disappeared.

We parked and went to the room to discover it was not the condo we had been sold but a standard hotel room. I called front desk and was told they were sold out and that I would have to take it up with Hilton Vacation Club. We went ahead and unpacked but noticed the room was not cooling off. Called the front desk again and they sent maintenance while we went to dinner. Came back and found a note that they wanted to move us to another hotel room that night but we just opened the sliding glass door and went to sleep. Later that night we heard someone trying to come in the room that turned out to be maintenance....told them to come back tomorrow.

Spoke with Director of Loss Prevention and the Director of Operations the next day and was told that Hilton was not responsible for the damage the maid's broom caused to our car. I was told by the Director of LP, "it is like if you went to Wal-Mart and someone busted out your window...they would not be responsible". Of course this was absurd and we wasted another day going back and forth with management. They obviously did not understand the common law of negligence "res ipsa loquitur" (the thing speaks for itself)

After relaying all this information to the Director of Operations, he neither apologized nor took any responsibility....quotes, "we just run the place, you need to take it up with the owners of the building", "Hilton has nothing to do with Hilton Vacation", "we have motion-sensors in the room that turn your AC off when not there (this was a blatant lie for our room 1606H)", "nothing I can do about it" etc, etc etc. No apologies, no ownership, no customer care or effort to resolve the problem, let alone our vacation enjoyment.

Leaving was as bad as arriving....2 out of 3 elevators did not work, no luggage carts, our door lock battery died after our first trip down with luggage and we had to wait until maintenance and then security came up and manually open the door. No apologies, no responsibility, NO CUSTOMER SERVICE.

CONCLUSION: We are VERY disappointed in this place and in Hilton. Not worth the extra money to stay at a place that is a very AVERAGE property with extremely poor management. There were a few exceptions among the workers (pool bartenders were great albeit understaffed) and the valet guys were hard working and friendly. Everything is overpriced especially since it is such an average place...nothing special to justify higher prices.

This has not only impacted our view of this property but will influence my future choices about Hilton Properties. Would not recommend this place if everything had gone right....certainly not if there may be any type of problem.

Room Tip: Don't book through Hilton Vacations. Completely dishonest and not backed up by Hilton Hotel tha...
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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513 reviews from our community

Traveler rating
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    58
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 19, 2013

Loved the location and the hotel. Beach and beach access was great. I would recommend not renting the beach chairs and umbrella for $30, buy them at an Eagles or Waves. The pool was great as well as the splash park. We did learn you can book the rooms a lot cheaper through a realtor. My only complaint was the house keeping was very slow coming to clean. Also they did not have enough cribs.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 19, 2013

So many things happened this trip. My family has stayed at this complex for the past 5 years. This time I forgot my Hilton Honors card and since my sister made the initial reservation for the 3rd lock-out bedroom connecting to the 2 bedroom condo, the desk attendant gave me a giant run around to get it switched to my number. Granted she had NO problem switching the credit card that paid for the room. I went back to the desk the day I checked out and the desk attendant at that time had no problem changing the HHonors number.

The room itself is small and the air conditioning loud. But the suite of rooms - the total condo - is lovely . . . and expensive. You must either have a real important reason for staying here, or very large pockets. Is it worth it . . . yeah, probably. It is Myrtle Beach afterall. There isn't too much competition for this level of comfort.

The best part of the trip . . . after the rain decided to hold off for a day or two . . . was the beach cabana. This is different from the pool-side cabanas. You actually get an amazing cabana dude who brings you fruit and water, and these wonderful cool, damp towels for your head. Heaven!

All in all, this is a yearly retreat for my family. And I'll keep spending the money to spend time with them.

Room Tip: Get the ocean front 2 + 1 bedroom condos rather than the 3 bedroom condo.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
4 of 5 stars Reviewed July 19, 2013

This was a very nice place to stay. pools and outdoor area were very clean. Rooms were very clean. Some of the staff was not so friendly, but that was everywhere we went in Myrtle Beach. Mangager was very helpful when needed. Bar area was very fun place to hang out. Beach was great for the kids. Not to crowded....Really Fun!!!!!

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, United States
1 review
3 of 5 stars Reviewed July 19, 2013

Not the same as in the past, not worth the cost. This hotel needs to do a better job of cleaning their rooms - steam cleaning carpet perhaps every few months in the guest rooms. Bleach the shower stalls so there is no obvious mold

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed July 15, 2013

overall bad experience, room had so many problems and for $500.00 per nite, all should be exceptional, no air condition in hallways or elevators, dishwasher and phone broken, electrical wires hanging out of the floor, kitchen faucet would not turn off, bed comforter and curtains had not been laundered in a long time, just continually reused from guest to guest, no hangers in closet, not sufficient eating utensils in room, just an overall disaster, would not recommend for this price

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager15, Manager at Royale Palms Condominiums by Hilton, responded to this review, July 16, 2013
Thank you for your review. I'm sorry to hear that your guest room was not up to our expectations and regret any discomfort you experienced. We appreciate that you brought this to our attention and can assure you that your comments are being addressed accordingly. We hope that you and your family will give us another opportunity to make things right.
Kind regards, Randy DeVaux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, United States
1 review
4 of 5 stars Reviewed July 15, 2013

The rooms were very clean. We rented a cabana for the week. Demytri (not sure if spelled right) is outstanding, he made sure we were taken care of in our cabana, towels, fruit, water, whatever we needed. We have a one year old so the shade of the cabana came in handy for the week as well as the tv inside the cabana. The only thing I was dissappointed in was.... a question in some of the charges to my credit card while staying in the cabana having lunch and drinks. Some did not seem accurrate. Other than that it was a good hotel with clean pools. They also provided a mini crib for my one yr. old. although they would not guarantee it when confirming.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royale Palms Condominiums by Hilton

Address: 10000 Beach Club Drive, Tower 2, Myrtle Beach, SC 29572
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Myrtle Beach
#21 Family Hotel in Myrtle Beach
#24 On the Beach Hotel in Myrtle Beach
#50 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Royale Palms Condominiums by Hilton 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
The Royale Palms Condominiums by Hilton have a great north Myrtle Beach oceanfront location. The stylish Myrtle Beach, South Carolina, condos are located within Kingston Resorts, and are near many of South Carolina’s major attractions such as Broadway at the Beach, Myrtle Beach House of Blues, and Tanger Outlet Mall. Allow our Hilton staff to assist you with tee times at any of the 100-plus Myrtle Beach golf courses outside the gates of our Myrtle Beach resort. Relax at one of our nine resort pools, or choose to work out in our Sport and Health Club. ... more   less 
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Also Known As:
Royale Palms Condominiums By Hilton Hotel Myrtle Beach
Hilton Myrtle Beach
Hilton Hotel Myrtle Beach

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