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Grand Atlantic Ocean Resort: Traveler Reviews

3.0 of 5
2007 South Ocean Boulevard, Myrtle Beach, SC 29577
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Grand Atlantic Ocean Resort
Ranked #48 of 223 hotels in Myrtle Beach
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271 reviews from our community

Traveler rating
    135
    74
    24
    20
    18
See reviews for
Families
169
 
Couples
41
 
Solo
3
 
Business
6
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
1 helpful vote 1 helpful vote
“False advertising.”
2 of 5 stars Reviewed November 15, 2012 via mobile

I am staying here through vrbo. Before I booked the condo I checked the resort website, reviews, etc.
Everything sounded wonderful. We get here November 10 and get the kids ready to go to the "indoor" pool....and there is NONE! There is a covered pool area with heated pools but they do not put up the walls until December 1. The ocean breezes blow through the covered pool area and make you freeze. Nowhere on their website says that. It says "INDOOR " pool. The weather is very cold and we can't get in the pools. The kids are very disappointed and had the website clearly communicated the pool situation we would have definitely stayed elsewhere that knows the definition of an indoor pool. If you have children that want to swim do not stay here before December 1.
As far as the rest of the resort it is clean and would have been perfect for us if they would have had an indoor pool as the website had said.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask luvthebeachaaf about Grand Atlantic Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAtlanticManager, General Manager at Grand Atlantic Ocean Resort, responded to this review
November 18, 2012
We are sorry if this reviewer felt the way our pool area is described as false advertising. We certainly do not intend to mislead our guests in anyway. It is important to us that all guests are comfortable and feel confident in their travel decision. The pool has been managed in this way since the resort has opened and I do not recall any other concerns being raised about this.

The pool is fully enclosed for most of the year. During hurricane season we are required by federal regulations (as are other hotels/resorts in Myrtle Beach) to remove the glass wall that completes the enclosure of the pool. These regulations prohibit us from putting up the final wall until December first. Usually, this is not a problem as the pools are heated to between 88 and 90 degrees and the average high temp in Myrtle Beach in November is 65-70 degrees. Unfortunately, over the past few days we have had unseasonably cool weather with strong winds. Had the weather been more average, most likely the absence of the last wall would not have been a concern to this reviewer. As they were very pleased with the resort otherwise I am hopeful they will return. Should you have questions or concerns regarding our pools or any other resort amenities, please feel free to call us at anytime.
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sumter,sc
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
“Great new place we have found! Will go back!”
4 of 5 stars Reviewed November 14, 2012

I stayed here on a girly weekend with my mom(72), sister(50), and friend(31). We booked the 3 bedroom with 3 baths. The room exceeded our expectations. It is pretty much like the 3 bedroom condo that we usually book - just newer and nicer. The staff was great - housekeeping was awesome. I had a dead battery on Sat morning and the front end guy helped me find a jump off and even located the closest service center for me. The beds were comfy, the kitchen had everything you needed, the pools looked nice and clean, loved the balcony wall is made out of glass/plexi - so you can see right thru it. The only complaint I have - is the furniture in the living room was really hard and almost "trailer" like. It did not match with the other furniture that was throughout the rooms.
An added plus - is when you stay at this resort - you get a "customer appreciation" card that gives you 5 dollars off here -- free appetizer here -- and even free admission to Wild Water in Wheels.

We will def be back!

Room Tip: The higher you are - the better your view.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
“Great stay great customer servicd”
5 of 5 stars Reviewed November 9, 2012

Been staying here twice a year since 2010 on our semi annual golf trips. always been impressed with the amenities and up keep of the building. recently I left a parcel behind and they arranged to have it sent to me. no sweat. they went out of their way and it is greatly appreciated. Will be back in the spring.

Room Tip: The higher floors have the best view. Room 1203 is spectacular!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask roaming_gnome999999 about Grand Atlantic Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAtlanticManager, General Manager at Grand Atlantic Ocean Resort, responded to this review
November 18, 2012
Thank you for your continued patronage of our resort. Repeat business is the highest compliment we can receive. It was our pleasure in assisting you in taking receipt of your parcel. We look forward to seeing you again soon.
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Hamilton ont.canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“GREAT STAY”
5 of 5 stars Reviewed November 6, 2012

We stayed here for the first time for the month of oct.after staying at another mb. hotel for the last 25+years.The move was a great one. The front end staff and gen.manager were just great and adressed all our needs.the 3br.unit we had left little else to want for.The pools and overall outside area were very well maintained and their was always lots of lounges available.parking in the ramp was great being able to park outside our room was a great plus.a great place to stay can't wait to come back.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAtlanticManager, General Manager at Grand Atlantic Ocean Resort, responded to this review
November 18, 2012
It was a pleasure having you as our guest for the past month. We appreciate your business and thank your for bringing many of your friends with you to the resort. October 2013 is a mere 11 months away, we'll be here ready to serve.
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Apex, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
“Awesome hotel.....!”
5 of 5 stars Reviewed October 20, 2012

Had a great time with my family. Everything was great. Staff was friendly, units were quite large and the pools are fantastic. My kids spent more time in the pools than at the beach. Great views and convenient location to everything in Myrtle Beach. We were upgraded to a larger room for free. We had a great time.

Room Tip: The views are better above the tenth floor.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Steve S for Myrtle Beach
Ask Steve S about Grand Atlantic Ocean Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandAtlanticManager, General Manager at Grand Atlantic Ocean Resort, responded to this review
November 18, 2012
Thank you for sharing your experience. When the kids are having fun, then everyone is happy! Very glad they enjoyed the pools and that we were able to enhance your experience by offering an upgrade to a larger unit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Atlantic Ocean Resort

Also Known As:
Grand Atlantic Ocean Hotel Myrtle Beach
Grand Atlantic Ocean Hotel
Hotel Grand Atlantic Ocean
Address: 2007 South Ocean Boulevard, Myrtle Beach, SC 29577
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Family Hotels in Myrtle Beach
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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