I chose this hotel because a friend had recommend. When we checked in I was confused by the layout of the registration area. the office is located in the front and in order to get to your room you must walk bak out of the office, into and across the parking garage and then into the elevator area to up to the room. Our rooms layout was perfect, a PH floor 1 bedroom queen deluxe suite. The bathroom was uptodate, with a nice size bathtub. My husband and I thought the bedroom was perfect for our 19 month old son, as he naps better when he is in a room by himself. We are a family that is constantly connected to our phones/emails, as soon as we got settled we went to configure the wifi, it doesn't directly ask you for a password when you find the network, it instead redirects you to a website to which you then log in and contine. This was fine, until I had to keep rebooting the network and found my phone switching back to 4G. So, don't depend on the Internet to be of any reliable service. TVs aren't uptodate either. Housekeeping did not clean out rooms during our 3 night 4 day stay. The second day she came and left me a vacuum as my son was sleeping and he didn't want to wake him. I said that was fine, but the next day I did expect to have the entire room clean.. The beach can get messy.... But the third day she said she would come back, dropped off towels and we didn't see her again... She did, however, leave me her vacuum.... Thanks for that. The best part was the "palmetto" bugs that crawled all over our balcony in the evenings. When I first saw the palmetto bug I immediately knew it was a cockroach, so when I called the front desk and the woman said they are native to SC because of the palmetto trees... I was sort of confused...bottom line, it's a cockroach. I don't enjoy vacationing with disgusting roaches flying and crawling all around me. The morning we left, the toilet was releasing a fowl odor... There was nothing clogged, flushing fine.. Just a constant linger of...it was sickening. The elevators on the way out also had the same lingering smell so maybe there was a busted pipe. Who knows.... Probably wont go back to Paradise again.
Ask for PH level. And unit with washer and dryer
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 17, 2013
Thank you for your recent stay at Paradise. We certainly appreciate your comments as they help us to correct issues. First, Please let me apologize in regards to the housekeeping issues that you encountered. You are absolutely correct, there should be someone in your unit everyday and I have spoken to the Executive Housekeeper regarding your experience on the 20th floor. Paradise does utilize a professional pest elimination service and each unit is treated quarterly. As with any dwelling, from time to time you may see undesireable insects, and this can be treated by our professional pest service by calling the front desk and reporting the issue. I certainly understand your frustrations but hope that you will give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.