I just like to say that I booked our trip on my own. Last summer we did not return to Paradise Resort but were were there in 2010. It was excellent and we had the best time there. The staff, service and cleaniness were outstanding and we were so happy that we found a great summer vacation spot to return to every year. However in the summer of 2011, our 10 day stay at the Paradise was a complete and utter nightmare. Upon arrival at 1 AM, our room was filthy. The carpets were dirtly with food, the bathroom had urine and poop left in the bowl and on the seat, the tub and sink had not been cleaned. We immediately got management and complained and the night manager came and inspected the room and agreed with us. He himself vacuumed the room and apologized and said there were no other rooms available that night but they would switch us tomorrow. Also, the sheets were filthy and the pillow cases as well as the pillows were blood stained. After he vacuumed our room, we went to Walmart to buy rags and bleach and I cleaned the bathroom in our room so we can use it for the night - on my vacation. The next day we were moved but it took most of the day to clean our new room because they wanted to make sure it was spotless and we had to transfer all our belongings etc., to another room, this again took up time on our vacation. The room was clean, however over the course of our stay we again had bloody pillows and cases, the room was past over. Went out to the beach and came back at 5, room not cleaned, bathroom not cleaned beds not made, garbage not empty. This happened at least 5 days. And one day I went up early to do a load of laundry and we had a problem with the washer and our room was flooding. I couldn't even get help because the fire alarms were going off. I was stuck in the building not knowing if it was on fire, my family was at the beach, and my room was flooding because we found out later the hose detached. It took them 2 days to fix my washer. The room was mopped however the rugs remained wet for days. To make up for this the management gave us a few free breakfast and and extra night, but didn't understand how badly they had ruined our vacation. We travelled 700 miles to come back to a place we absolutely loved the year before and felt like we stepped into the twilight zone. It was all very upsetting, we needed this vacation to relax because my little boy had undergone a biopsy before we left on vacation and we were waiting for the results during our vacation, and there were other personal issues with elderly sick parents so this time of peace and relaxation and family quality time was much needed and turned into anything but. Upon our return home I responded to a questionaire they emailed me about my stay and told them all this and more and you know what, not one response from anyone. I guess they felt that what they did while we were there was sufficient to appease us. But a personal apology at best would have been appreicated. I see here the management responds when it is a publc posting, unfortunately that didn't hold true when no one else saw what I wrote but them, how sad. Last summer 2012 we did not return to Paradise because we didn't want our trip ruined again, however, it is a shame because we really loved the location, convenience, etc. So I am looking at all reviews to see if anything has changed there and if they have shaped up, especially since their prices have gone through the roof since our last visit. It seems it hasn't changed much as I am reading the post so I am not sure whether to book there or move to other resorts and try them which I am leaning to. Please note I had to mark a date when we travelled but we were not there on that date, we were there in the summer 2010 and 2011 and I wanted to have my opinion noted and hopefully read by management this time.