I know you can't expect too much of the high rises on the beach. They shuffle people in and out like cattle but this hotel was horrible. From the arrival where there was no room to pull in and load bags (had to schelp them a long way), no one to help get in the door, check in girl being inept and the 20 to 25 minute wait for the elevator EVERY TIME we wanted to go up or down, this was a nightmare. The lazy river was too small for a mouse, the pool water was always a nasty color and had things floating in it, everything smelled of old smoke or some other smell we couldn't identify, and upon check in and turning down my bed, there was a long, black hair on my pillow. All in all this was definitely one of the worst hotels I have ever stayed in and I certainly won't do it again. ICK!