We stayed here in late december 2012 on a family trip. We had stayed here in the past and didn't have any issues. But on this trip it was a different story. Upon check in we were asked to participate in a timeshare presentation. I told the lady there that I was not interested in doing it. They call me back on the 2nd day of my stay to ask me to do it again. I told her No. The major issue I had was clean towels. We called the front desk about getting some new towels to replace the dirty ones. We were told that if we wanted the room cleaned the cost would be $ 50.00. We said NO we didn't want the room cleaned we only wanted to replace the towels. Their answer was , Yes we will do that but it will cost you $ 20.00. We were their on vacation, If we wanted to do laundry we could have stayed at home to do that. He said that we have a washing machine in our room and we could use that to wash the towels....This is what I paid over $ 125.00 per night for? I am not impressed by that. I will not stay at this hotel again. I am sure I can find a hotel that doesn't have this policy in place. I actually think they may have done this to us because we didn't want to do the Timeshare tour...

Rooms were large with kitchen, bedroom,sitting area. Rooms were clean but we did not have daily housekeeping. Internet was easy to sign on and good service. At check in we were sent to an out of order room, but staff corrected their mistake quickly. Grounds were well kept and staff was friendly. We enjoyed the hot tubs and lazy river. Property is very close to airport so jets are loud at take off.

Check in pleasant but within minutes approached re: Holiday Club Vacations Club but there wasn't high pressure when we showed lack of interest as already had attended a presentation within six months previous. We were thanked for being a gold priority club member and given a list of amenties applicable to such....of these.....free shuttle to the beach (noted everyone seemed to have access)....free USA today...??? not everyone can pick that up in the lobby. Seriously?...access to the Oceanfront Breezes and Beach Club...really?....only for Gold members? The room we booked is a studio suite which seemed adequate for a four night stay. The pillows were so bad that we went to Walmart to buy travel pillows. We thought it would be lovely to sit on the screened balcony in the evening to sip our wine but the neighbours a/c vents onto our balcony and is very noisy detracting from the potential enjoyment. This is our first night here. I'm sure I will be writing again at the end of the nights and hoping things have improved by then.

Arrived on September 14th and after getting our keys they sent us over to sales counter and offer us cash and discounts on shows, but as soon as they found out we didn't qualify everything went away including the great hospitality. We were not told that this was a timeshare resort when we booked thru Delta Vacations. We got to our room which was in building B on the bottom floor, the room was very small for paying over $100 a night. The TV had very poor reception and the wireless internet was a joke and never worked properly the whole time we were there. they give you a 1-800 number to trouble shoot it which never helped. Very disappointing stay.