I reserved my rooms several months ago for 3 couples. Several in my group have issues with heights. When I reserved our rooms, I was told we could be guranteed 1 room on the 5th floor & 2 rooms on the 7th, and if something lower became available we would be moved down. When we arrived we were told we had 2 rooms on the 8th floor & 1 on the 10th....The young man at the front desk was not much help, believe his name was Trey... kind of had a take it or leave it attitude. The next day I spoke to Don, I believe... very friendly, explained why we were moved & said they tried to find something lower for the ramainder of our stay, but were totally booked up & nothing available. He ended up taking some off of our charges, which was agreeable to all. To sum up, we adjusted to the heights... the rooms were very nice & most of all clean, great location,
& for the most part front desk staff was very pleasant & helpful, housekeeping did a good job, & we had a very enjoyable stay.... would stay again.