After an extremely long car ride of over 12 hours, my family and I finally arrived in South Carolina. We were looking for somewhere close to the hotel because we were exhausted. We quickly looked for local places and walked to Fiesta Mexicana due to their menu being online with the pricing, the coupon and also the mentioning of happy hour all day on Tuesday. The website clearly states that Margaritas were the special for the day for $3 each. When we got to the restaurant, we were told they were 4$ each. While this was annoying we went along with it because it was still a good deal. I asked the waitress if she could ask her manager if they would accept my coupon from the website I pulled up on my Kindle and she assured me she would check. In the meanwhile we were given chips and salsa while we waited for our food. Unfortunately the salsa had a soapy taste and we also were not given utensils or plates to eat off of. When we got our food, we requested sour cream and later discovered on the receipt that it was an extra 50 cent charge for sour cream, which we were never told. We were hurried and asked if we were done even though it was pretty empty in the restaurant. When I checked the bill I was shocked that it was so high. When I asked if the waitress had spoken to the manager about the coupon I couldn't print she told me she forgot and would be back. I was promptly told no and I politely noted that the website coupon had no barcode and they just asked for a print out of the page. She replied that they needed to keep count of the paper and it that's why. Irritated I just stopped asking and was even more shocked that TWO DAYS Ago someone ate here on trip advisor and noted that they accepted the same exact situation of no printed coupon. The food was around a 6.5/10 but was extremely overpriced. Everyone in the party I was with ordered the combination which was lowest in price but offered the most food. The exact same burrito or quesadilla was offered in a different section for $3 more.
While it sounds like I am a critical person, I am extremely patient and small things like this normally do not bother me, but overcharging after you advertise a certain price for drinks and happy hour, not accepting a silly $3-5 off coupon, and being overcharged for condiments and multiple other factors really left a bad taste in mouth.
It was extremely confusing and disappointing that I left expecting to spend around $25/three people with the coupon and happy hour and ended up spending $45 for false advertisement, rude management and extra charges for everything. I will never return and fear for others who go here with similar expectations.
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