We made our reservations online on Oct 31,2010,the ad said special rate!!We reserved a one room ocean front with full kitchen for $39 per night.Our dates were check in Friday, Nov 5th and check out on Tues Nov 9th,requested non smoking, they required one night rate deposit which we always pay no matter where we go so that was no problem,so they charged our credit card for $39 for the first night,We get to Court Capri and Debbie ran the credit card for the entire stay and asked us to sign it, I noticed it was a highter amount than it should have been, Debbie first said she needed to charge us another $20 resort fee, I told her we already paid the $32 resort fee and for her to check the reservation(first time I have ever been anywhere & did not have a copy of my reservation, my printer quit on me)I had the reservations number and she looked at the copy she had & said she would give us a credit of $20 as she already charged our VS,Debbie ran the credit and gave us a copy(only because I asked)Debbie then said the rate was $49 a night I said no it was $39, she said well their system now had rate as $49 because there were going up on rates,Debbie did agree that the online reservation system had not been updated but the rate was $49,I said no we have reservation that says $39 so she said ok $39 per night.When we checked out on Tues Nov 9th I asked for a copy of the bill,Debbie was working again and said I would have to wait I said ok,when I looked over the copy I noticed we were charged $49 a night. I asked her about it, reminded here of our conservation at check in,Debbie said SHE told us $49 and we already signed for it, I told here she ran it through BEFORE she showed us,Debbie said well I gave you a $20 credit at check in, I said yes but that was for additional resort fee that we should not have been charged for and I wanted credit for $40(ten extra dollars a night )She refused and I told here this was not the last of it. I have contacted Court Capri two times since our return trying to get in touch with the manager, so far no one has contacted me. If I can not talk to them AND GET A REFUND I AM GOING TO DISPUTE THE CHARGE WITH VISA. I DO have a copy of our reservation clearly showing the rate of $39 per night and where they accepted $39 as one night deposit.!!!I guess they do not care but I am determined to get this $40 back plus taxes!!! So BE AWARE AND DO NOT STAY AT COURT CAPRI IN MYRTLE BEACH SC THEY WILL CHARGE YOU WHATEVER THEY WANT!!!! We have stayed in Nashville for $70 a night for a week, Gatlinburg Tn for $50 a night ect, BUT I ALWAYS MAKE ADVANCE RESERVATONS AND EXPECT TO PAY WHAT I AGREED TO WHEN I MADE RESERVATION!!!! So it isnt that we can not or will not pay more than $39 a night, its what the reservations state and the Court Capri should honor the reservation rate of $39!!!!!!!!!!!!!!! BE AWARE OF FRAUD FRAUD AT COURT CAPRI!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 22, 2011
Thanks for your review of your time at court capri. We try to give all our guests a clean room and great customer service. Im sorry you feel we were trying to charge you more than the going rate. This is false! We are in the process of many upgrades for 2011 that im sure all our guests will enjoy.
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