We checked in the Atlantica on Sept 20th and stayed in the Atlantica main building on the 13th floor (Penthouse). Well, for the price for this time of year, the room was ok, but if you are staying during peak season it would not be worth the price. I was disappointed that this was called the penthouse. The room was old with carpet very hard in bedrooms, bedding was very rough. My daughter kept complaining the bedspread was so rough it was irritating. There was gnats or some sort of small flying bugs very noticeable in the living and kitchen area. Upon arriving in our room and using the bathroom, I left for the store and begin itching in my lower back and welping up. I immediately thought of when I used the restroom, can't be sure, but a strange coincidence. Also, the maid service is not so good. The first full day they knocked on our door and said do you need anything. I asked for towels, although I had bought laundry detergent and begin washing previous used towels, since it didn't seem they were coming at all that day. Also, at most hotels the housekeeping service, comes in room to reload the towels, toilet tissue, dish washing detergent, soap, trash bags and check to see if bedding needs to be change. By the second day, there was no housekeeping, it appeared that everyone on the 13th floor had put out their trash near the door and towels. Still late at night it was still there. Apparently, no one from housekeeping came to the 13th floor at all that day. We had to start using kleenex for toilet tissue. No penthouse service was received at all.
We normally stay down further Forest Dunes or Dunes Village, the location this time was the best thing about the stay. Close to the Pavillion to walk, etc and not to croweded this time of year. It appeared the maintainence guy outside took pride in his job. When we are relaxing by the pool on Friday, he made everyone get up from the lodging chairs so that he could make sure that each was aligned together and if your chair was laid out flat or pushed back, he adjusted it so that it could be aligned with the other chairs. It was too funny! One lady even told him she would fix the chair once she move, since she wouldn't get up, he pushed the chair with her in it and pulled the back up. Another lady was suntanning laying flat and he made her get up, pulled the back up and aligned the chair with the others. He took pride in his job, but he disturbed the paying customers to meet his needs "only". I am glad he didn't come across an angry customer, because it would have not been pretty. That was very comical. He needs a raise or recognition. I wished he worked in housekeeping!
don't stay in Penthouse- not what it seems.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. I am sorry that you did not have a more enjoyable stay. We are working hard to improve our housekeeping and in fact have started a new Director of Housekeeping this week. I am happy that our maintenance staff was very attentive and they do a good job taking care of our guests. I hope that one day you and your family will return and stay with us again.
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