Our stay at this resort was awful. 1- I requested a certain room type, and to be near the group I was traveling with, when made my reservation. But when I checked in we were put in a totally different room style and on a different floor, than the group we were traveling with. I called the office to inform them, and I was told you can request a certain room and floor but there was no guarantee you will get it. 2-Stains all over pilllows on sofa. 3- Pillows were nasty, 1 pillow appeared to have urine stains, and 2 had some type of brown/dark red stuff on them. I'm not sure if it was old blood or stool, but nasty all the same. I tried to call the front desk to make them aware, but no one ansewered the phone. We went to purchase new pillows. Then took the nasty pillows to the office, which is three building down the street. The person we gave the pillows to and complained to informed us that the condos were privately owned, and basiclly they weren't responsible for the pillows. I think this is unacceptable when your staff is cleaning the resort. Someone saw that nasty stuff and left it, just nasty. 4- I was told they had heated pools, but the pool inside was freezing. My kids couldn't even get in the pool because it was so cold. 5- House keeping was terrible, they only came one day during our stay. I called 3 times times to request housekeeping, but once again there was no ansewer. So I walked to the office I at 1pm to request service. We then left the resort for awhile, when we returned at 4pm housekeeping still had not come to our room. So I walked back to the office again, because no one would ansewer the phone in the office. I requested housekeeping again and toliet paper. The desk clerck gave me one roll of paper and called housekeeping again. 6- The beds were very hard and uncomfortable. I would not recommend this resort to anyone.
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