We had a terrible experience at Atlantica. We stayed in the "penthouse" suite. Our room was filthy, if you walked on the floor without shoes, your feet literally were black on the bottom. The carpet area felt slimy and there were stains on the couch. When we went to put groceries in the refrigerator, there was a long black hair on the shelf. Our first night stay, we got absolutely zero sleep because someone kept slamming doors all night long. At 3am we became so frustrated that we called the front desk. We were assured that they would send someone up to take care of the noise. Well, after another call to the front desk an hour later and still no relief from the slamming. We had to get dressed and walk two buildings down to the front desk at 5am. They sent a security guard up with us. The guard knocked on the door of the offending party and "talked" with them. Well, the slamming never did stop, so after a completely sleepless night we decided to go talk to the manager, David. He did absolutely nothing for us. He said that it was out of his hands because we rented from an owner and not directly through Atlantica. In a nutshell, his comments were "you didn't pay me, so my hands are tied". Wow....what terrible customer service!!!! Our second night stay we decided to sleep in the living area which had a pull our couch and murphy bed, because we thought it would be quieter. Upon pulling out the beds, we discovered dirty sheets with hairs and crumbs and also a nice drawing on the wall behind the murphy bed. There also was a mysterious "brown smear" on the wall behind the toilet, which was conveniently covered with towels. You couldn't pay me to stay at this "hotel" again. Absolutely dreadful!!!!!
- Official Description (provided by the hotel):
- We feature a combination of comfortable accommodations and beautiful oceanfront 1 & 2 bedroom condominiums.Our resort is highlighted by our oceanfront pool, indoor pools, spas, a gigantic kiddie pool and Lazy River. Our resort has been a favorite Myrtle Beach vacation destination for many, many years. Families and couples have vacationed with us not only because of our location near all of Myrtle Beach's great attractions, but they continue to stay with us for our quality accommodations, abundance of amenities, attractive rates and unmatched customer service. We are a smoke-free property and do not accept pets. Our Premier Resort is located on over 200 feet of sunny, white, sandy beach. The outdoor water amenities include an oceanfront pool, 150 feet of relaxing Lazy River, a large outdoor whirlpool spa and a spacious kiddie pool. ... more less
- Reservation Options:
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- Also Known As:
- Atlantica Myrtle Beach
- Atlantica Resort
- Atlantica Hotel Myrtle Beach Sc