As an owner, I'd like guests to be more respectful when they rent one of these units. We no longer rent our condo out through Myrtlewood, as we had unsatisfactory responses from them when we had numerous issues just like many of the guests on this website. Additionally we were frustrated & upset that guests have broken chairs, vertical blinds & even a bed but we didn't receive compensation from whoever did the damage as Myrtlewood failed to timely identify the damage & properly charge back the careless guests. We've had one flat screen bedroom TV & numerous TV remotes disappear, silverware gone missing, glasses missing (presume broken?) knick knacks missing/broken & a bedspread ruined by food stains. While we rented our unit through Myrtlewood, we were charged numerous times for carpet cleaning. I am confused as to why some guests have commented about stained carpets? We've also had pillow sham & blankets disappear & our vacuum has been taken twice. It's a Catch 22. We take pride in what our condo looks like & like to have nice things in it. We cross our fingers when we leave that nothing will be damaged or be missing when we return. We furnished & decorated with all brand new furniture, bedding, dishes, glassware, pictures, rugs & small kitchen appliances less than 3 years ago. Each time we return, we are heartbroken to see that someone has damaged or broken something. Most guests enjoy their stay & respect the units,(THANK YOU!) but I have seen firsthand the condition some people leave the units when their stay is over. I have to tell you it can be disgraceful. We continue to replace damaged items & fix items we notice (such as nail pops, settlement cracks,etc) because we care about maintaining the value of the property, but it can be discouraging when the effort is not noticed or respected. I agree that front office check-in should be fast, friendly & efficient. I also firmly agree that pristine Housekeeping is vital to feeling comfortable anywhere on vacation. I routinely clean our unit on my first day back, but I usually clean where ever I stay. I agree it should not be necessary, but it makes me feel better as I know when I clean, it's done thoroughly & properly. When one rents a condo on vacation, it is not the same as staying in a hotel room. You usually get a much larger living space with full kitchen, washer, dryer & dishwasher. However you don't get daily maid service, you do need to pick up after yourself, take the trash out, wash the dishes you use,etc. If the proper items are not provided for you, such as toilet paper,paper towels, tissues or trash bags, etc, call the front office or housekeeping & ask. Please don't stop calling the rental company until you recieve satisfaction. They are getting paid to provide you with personal service, don't let them slide by without doing what they are paid to do. Lastly, FYI about bugs, the units are sprayed on a regular basis by Magnolia Pointe & our Association dues pay for that service. Trust me, NO ONE wants bugs in their unit, next to their unit or anywhere near their unit. Owners have no control on who stays in their place or who its rented to & can only hope that the people renting live cleanly during their stay. Monthly exterminator spraying can only do so much.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.