I am posting this from Savoy Building room 501 -- what happened to good housekeeping and a front desk that really cares?
We checked in on Friday, May 17th -- given this condo with a quick check in and no issues.
However, housekeeping seems to be a BIG issue! There is a thick layer of dust covering the bureaus and tvs in each of the 3 bedrooms, a dirty fridge, sticky stove, and fingerprints over the sliding glass doors/windows. I stayed in this same condo two years ago and it has completely gone downhill since then. Dirty walls, scuffed and gouged furniture, the cabinet doors don't hang straight or close correctly, etc.
On the beds, where notes stating that there is now limited housekeeping at this resort - first time I've seen that notice - only remaking of beds, taking out the trash and vacuuming done daily. Well, there has been a dead cockroach (aka Palmetto bug) in the same spot on the floor since we checked in -- it's in a high traffic area, so apparently our room hasn't been vacuumed daily...and I doubt at all! We've seen the housekeeping people and haven't seen them with a vacuum on their carts.
The ice maker in the freezer isn't working at all and for some unknown reason, there STILL isn't an ice maker in the Savoy building, so we've had to schlep ice buckets from the main building the entire stay. I made a call the first day, went down to the front desk twice in the next 2 days and have been "reassured" by each person at the front desk, they'll notify maintenance to have it repaired. We still have no ice.
Another iissue was in the Savoy parking lot -- we checked in and left a few hours later to attend a concert. When we returned at 1:30am, there was a red Suburban with Indiana plates and no parking pass parked in our assigned parking spot - with no open visitor parking spaces (there are 4 at this building), we returned to the main building lobby to ask where we should park. We were allowed to stay in the registration parking. Front desk said they would send security around to have the offenders move. I did see a security guard looking at the vehicle, but that was about all the help we got. The red Suburban remained in our assigned parking spot for 3 days -- each day, sometimes twice a day - we asked at the front desk about what was being done. I was told we could park in the metered parking lot beside the hotel, as long as we moved the car before 9am so we wouldn't be towed or charged -- umm, move where? There still is a big red vehicle in my parking spot! The 2nd day I was told they couldn't trace the vehicle because it wasn't registered at the hotel and didn't have a pass...and we finally gave up and started parking elsewhere. On our 3rd day here, they finally left.
These might seem like petty issues, but when we save all year for a nice week vacation at the beach, it shouldn't be issues like these that we have to deal with. Just disappointing the way this place has continued to go downhill. I haven't found anyone that cares to help this guest and get results!
Upsides: It's oceanfront, that's why we request the Savoy building; the pool area is really clean and monitored this year (2nd year we've had to wear the wristbands and saw security at the pool); there is some sort of tiki bar going in - will be nice to have the sawing and banging finished.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am saddened to hear about your experience with us and can understand why you would be dissapointed given your review.
We are constantly training housekeeping because as any good resort will tell you, training in this industry never ends! We always
find ways to improve what we do and help share that with the staff. It is my job along with the management team here at Long Bay,
to seek out our shortcomings and find a way to turn them around to provide the best level of service for our guests. I am sorry to
hear that we fell short of that expectation in housekeeping and will work with our housekeeping department to ensure we correct the
The Savoy building does have a smaller parking lot underneath it with assigned parking for each unit. I was made aware of the vehicle
parked in your assigned unit's spot and immediately left a message for that guest to please relocate their vehicle to their assigned spot
or to the main parking garage. I know that our evening manager Jennifer E. also spoke with you at the front desk and offered to let you
park in unit 401 or 403's parking spot as those units were unoccupied at the time until we could locate the guest to move their vehicle,
to which you respectfully accepted. We did not want to tow the other guest before giving them the chance to relocate their vehicle, but I
do apologize if it was a temporary incovenience. I can assure you that our goal here is to make as little work for our guests as possible!
We understand that a vacation is a time for family & loved ones to get together, relax and enjoy life! I don't feel as though these are petty
issues because we all vacation too and can relate. I would like to speak with you in more detail regarding your stay and if I can be of
any further assistance, please do not hesitate to contact me directly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.