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“Great hotel” 4 of 5 stars
Review of Sheraton Myrtle Beach Convention Center Hotel

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Sheraton Myrtle Beach Convention Center Hotel
4.0 of 5 Hotel   |   2101 North Oak Street, Myrtle Beach, SC 29577   |  
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Ranked #60 of 214 hotels in Myrtle Beach
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great hotel”
4 of 5 stars Reviewed November 26, 2012 via mobile

My husband and I stayed over Thanksgiving weekend. We booked through a third party site, but Matthew at the front desk was very accommodating in making sure we got exactly what we expected. He was very professional and informative and pleasant. The parking fee and garage location -semi attached- are not an inconvenience. The hotel is modern, everything worked and it is in a great location to Broadway at the Beach. Definitely most comfortable bed for a hotel. Enjoyed our stay , will return.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, December 6, 2012
Good afternoon ANB204, a very warm thank you from all of us here for taking time to send us such a great review. We're thrilled that you received excellent service from Matt, who is indeed a stellar associate here. We do hope to have you back with us again soon & have a fabulous weekend! :)
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525 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Gulfport, Mississippi
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

Beautiful rooms, the view facing the beach is beautiful if you are above the 8th floor. The breakfast in the club room left a lot to be desired and the happy hour snack weren't the best I have had at Shereton's in other locations.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, December 6, 2012
Good afternoon Lulutude, wow thank you so much for the terrific headline & incredible review. Thank you also for your feedback on the appetizers in the club lounge. We sincerely hope that you will choose to come back & stay with us when you travel to Myrtle Beach again :)
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Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 11, 2012 via mobile

I've recently attended a conference here so book a room for four nights.
The first room w a king bed smelled kind of stale and closed up ( windows don't open). View of parking garage roof - yucky.
I upgraded to an ocean view w two doubles- which had a nice view of the strip and ocean two blocks away. Clean and fresher air (tho windows still don't open and no balcony), which is too bad because it was beautiful weather.
I had read parking was free- but it was $8 a night- still not bad. Weird garage tho- elevator from garage does not go into building- you have to walk in the actual garage w traffic, didn't feel real safe and was very dark. Poor design.
Entry walkway needs repair and regular sweeping.
One small cafe and small bar, nothing special. Food so- so, go out into town.
Pool area deserted, need if repair and better lighting as it is in a far away area that also felt a bit sketchy.
Clean tho. Gym in good shape.
Housekeeping didn't refill Kleenex for two days, and we had water bottles for two days- but have been their quota.
Front desk employees were very kind and helpful. Great wifi. Amazingly comfortable bed and pillows. High Quality bedding.
Overall- an adequate experience for attending a conference, but for a vacation is want a little more.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, December 6, 2012
Good afternoon Mommaforbes, we sincerely appreciate you writing a review with honest feedback that will help us improve our product. We're also very happy that you enjoyed the bedding & the good service you received while here with us. We hope that you will come back & stay with us the next time you're in Myrtle Beach :)
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Washington, North Carolina
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012

I stayed here during what I assume to be a part of their peak season (August) for my birthday. The hotel was off the beach and a little out of the way, but I didn't mind that at all.

The room was very clean and the furnishings were nice and modern. I have never slept on a more comfortable mattress. The view wasn't extraordinary (the window overlooked the top of the parking garage), but it wasn't a big deal. I think that if you're here to see the beach, you should get out of the hotel and go see it. Not look at it from your hotel window. I could have stayed there for several more days if time and money permitted.

The pool was nice, but not as large as it seems in the pictures. Call it artful photography. It was still very enjoyable, as was the spa.

The only downside that I experienced was after we checked out. My fiance had booked the room through a third party booking site. We should have both known better than to do this. When he had checked in, he had provided a credit card for incidentals. Apparently the method of payment had gotten switched in the system, because his credit card was charged for the stay after he had already prepaid. We called the hotel and got them to reverse it. It wasn't a big deal, it just left us little money with which to get back to NC. As the front desk manager at a Hilton family property, I understand that this does happen more often than we like and it is a very easy mistake to make. The money was returned; no harm, no foul.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, November 9, 2012
Good afternoon lathamm07, we're all delighted that you took time to write us a great review! Thank you so much for highlighting our cleanliness & great service. As well as giving us feedback on a few things we could improve upon. We take all suggestions very seriously & its important that our guests tell us about their experiences. We sincerely hope you will choose to stay with us again when travelling to Myrtle Beach. Thanks again & have a great weekend :)
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 8, 2012

Visited my daughter in October. Great trip ! The hotel was exactly what we wanted. Room was clean and comfortable. Staff was friendly and responsive. Refrigerator wasn't working, Duh ! Not plugged in. Always check first, before complaining. Maintenance responded quickly and happily anyway. Lounge on 11 was wonderful. Highly recommend.

Room Tip: Ocean view always !!
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, November 9, 2012
Good afternoon chitownkids, a huge thank you from all of us here at the Sheraton for taking time to write us such a complimentary review! We're thrilled that you enjoyed your stay with us & highlighted the cleanliness & excellent service you received. We sincerely hope you will stay with us again on your next trip to Myrtle Beach :)
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Woodland, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed November 6, 2012

We found the hotel to be excellent in quality. The room was attractively decorated and the bed was comfortable. We were attending a conference and it was very convenient to be right on the site of the Convention Center. We found hotel staff, from check-in to check-out to be helpful and accommodating. We stayed on the club level and found the hospitality room to be inviting and the breakfast was very good. Location-wise, the hotel is conveniently close to other Myrtle Beach attractions. On the negative side, we used the buffet option for our dinner the evening we arrived, and found it to be adequate, but not great. However, we would stay there again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, November 7, 2012
Good afternoon abirchtreehouse, thank you so very much for the excellent review! We sincerely hope that you'll stay with us again & have a wonderful week :)
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justcallmeb
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2012

Pros: Beautiful room, great staff at the front desk, fast efficient service, delicious breakfast in the morning (8.95, but nice buffet with lots of options), nice pool and fitness center, allowed early check in since my room was ready ahead of time.

Cons: business center printer was having issues, and asked for help and it didn't come. We managed to get it fixed, but there are no instructions that all of the prior attempts to print are in Adobe on the bottom of the taskbar, and that you have to clear out everyone else's confusion before printing your own stuff. Parking isn't cheap either, and there is no direct walkbridge to the hotel. We were down there during heavy rain from the hurricane, and it was a bit difficult trying not to get drenched walking into the hotel.

Neutral: while I'm not sure if the military set this particular feature up or if it came with the hotel, the ball had a cash bar. There were two registers (cash only) that you had to get tickets at, and then redeem them for your beverage of choice. With almost 800 people at the ball, the lines were long and not nice waiting to get libations. Also, the price didn't seem terrible ($4 for beer, $5 for liquor and wine), the quantity was stingy. I'm not a huge drinker, but enjoy a glass of red wine with my dinner. This was served in a 7oz clear plastic cup and was less than half full, so essentially I paid $5 for about 3.5 oz of wine. If I knew the area better, I would have gotten a bottle of wine for $10, kept it in my room, and enjoyed a regular size glass. Again, not sure if it was hotel policy that governed the setup of the cocktail hour, size of the beverages and price, or if that was set up through the military, hence remaining neutral on this one.

Room Tip: Can be a bit noisy if you travel during the Marine Corps Balls (find out if one is going to be durin...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuliPray, Manager at Sheraton Myrtle Beach Convention Center Hotel, responded to this review, November 7, 2012
Good afternoon justcallmeb, thank you so much for taking time to write us a review. We're thrilled that you enjoyed your stay with us & thanks also for the feedback on business center so that we can get that addressed. We hope to have you back next year!
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Additional Information about Sheraton Myrtle Beach Convention Center Hotel

Also Known As:
Sheraton Myrtle Beach Hotel Myrtle Beach
Sheraton Myrtle Beach Hotel
Sheraton Myrtle Beach
Myrtle Beach Sheraton
Address: 2101 North Oak Street, Myrtle Beach, SC 29577
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Myrtle Beach
#24 Business Hotel in Myrtle Beach
#60 Top resorts Hotel in Myrtle Beach
#67 Family Hotel in Myrtle Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Myrtle Beach Convention Center Hotel 4*
Official Description (provided by the hotel):
The Sheraton Myrtle Beach Convention Center Hotel is attached to the Myrtle Beach Convention Center, for a combined total of 200,000 sqft of conference space. We are also only 10 min from MYR. ... more   less 
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