Stayed here to attend a college orientation for CCU. I have never stayed at a Country Inn and Suites but have heard many people speaking positively about the friendly atmosphere, cozy lobbies and free cookies, so I was happy to be trying one out. From the very start, this hotel was a disappointment. First of all, the location leaves a lot to be desired - there is a strip club right next door, as well as one across the street. On the other side of the hotel is a budget motel and it is right beside a busy highway, so I am not sure about the safety of the area. The lobby was small and cramped, with no country home feeling at all. We went up to our rooms and noticed lots of strange odors in the elevator and in the hallways. Mostly, it smelt strongly of cigarette smoke. As we approached our rooms, the smell became stronger and stronger. The cleaning staff was in the hallway and we asked about the cigarette smell. We were told that although it is a non-smoking hotel, lots of people smoke in the rooms anyway and that they would spray our room with air freshener if we wanted. The rooms were average, nothing special, and smelt of smoke. The TV was the old fashioned type, and the remote did not work. Several calls to the front desk to report the remote problem went unanswered. When we came back the following evening, I found that the cleaning staff had left some cleanser in the bathroom - it appeared that they had left the job of cleaning the room half completed. My sister's room had towels left in the bathroom, one with large writing in permanent marker on it, the other with visible stains on it. Also, one of the beds was made up, the other left unmade. Strange. We did not use the pool or hot tub because they looked so cloudy and dirty.
Breakfast was typical of these types of places, nothing that great, and seating on both mornings was tight. There were never cookies available during our visit.
On a positive note, front desk staff was friendly.
I would never stay here again - the daily rate of over $100 is much too high for the caliber of the hotel, and its location is far from ideal. With all the great options in this area, I would search elsewhere for accommodations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 29, 2012
I understand from your letter that we did not met your expectation during your stay. I am sorry that the remote issue was not resolved and your housekeeping issues were not met. It is our policy not to remove any items left on the bed and that sometimes means a bed may not be made up. If this was not your case please except our apologies on that matter. I do want to assure you that we have never had any safety issuers at the hotel, We are not a large hotel and do have limited rooms so we do not have a large lobby area, however our breakfast room is left open for this purpose. With July being the high tourist season are hotel does run close to full during that time and sometimes those great cookies do not get made, and we get so busy that we sometimes fall short of our customers needs. As some of your matters we can not resolve we will certainly work on the ones we can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.