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“Wonderful Stay” 5 of 5 stars
Review of Caribbean Resort And Villas

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Caribbean Resort And Villas
3.0 of 5 Hotel   |   3000 North Ocean Boulevard, Myrtle Beach, SC 29577   |  
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Ranked #14 of 214 hotels in Myrtle Beach
Columbus, Ohio
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Wonderful Stay”
5 of 5 stars Reviewed June 15, 2013

We just returned from a family vacation. We had a 3 bedroom oceanfront condo in the Cayman Tower. It was spacious enough for the seven of us. The condo was clean. The lady cleaning the room was great - she tracked down some coffee for us since we didn't remember to buy any at the store. We always needed extra towels which she provided quickly. The rooms are not exactly soundproof just like most hotels - you can hear alarms, showers, doors all hours of the night. It wasn't extremely loud. The pools, lazy rivers, hot tubs, and water play area for the kids was all great and clean. We didn't have any problems with the staff at all. Just make sure your door closes all the way when you leave. Ours didn't always shut properly.

Room Tip: We loved the fact that the room was oceanfront - we went out on the balcony every day multiple times...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Front Office Manager at Caribbean Resort And Villas, responded to this review, June 21, 2013
Dear FamilyVacation1998,

Thank you so much for taking the time to write a great review on TripAdvisor! We are delighted to hear that you loved the ocean front three bedroom condo and all the amenities we offer at the Caribbean Resort. I am so sorry to hear that the room was not sound proof enough. I would absolutely recommend staying the the ocean front four bedroom or angle three bedroom condo next time. These rooms do not have any other units beside them. Once again, thank you so much for your wonderful review. We hope to see you back here soon!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
Date | Rating
  • English first
  • French first
  • Any
English first
Richmond, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 14, 2013

After a recommendation and the reviews on Trip Advisor, I decided to book a 2 bed/2bath villa for a 5 night stay. We arrived on Sunday around 430pm and the check in process was quick considering how busy they were. We got our room at the Chelsea House villas and the room was just like I expected. It was very spacious and had the perfect layout for our family of 4 (2 adults and 2 kids ages 2 & 5). The location was perfect. Not too far up North and far enough away from the boardwalk area. Really close to attractions, etc. We were lucky enough to be in a front villa that when we were on our front decks we could see the ocean. We also liked having our own parking and not having to be in the deck or cross the street whenever we needed our beach stuff, etc.

Now the issues. While I can tell some renovations had been completed the unit we stayed in definitely needed some more updating. First, every.single.door in our unit had an issue. All 3 sliding glass doors were broken or missing something. The front door to the unit did not have an additional top safety lock (like most hotels) and this was a concern for us with our 2 year old who could easily open the front door. One of the sliding glass doors lock was broken, another was missing one of the additional locks, and the other got stuck off track and we could not close it. Even when it was fixed it was still incredibly difficult to lock. The door leading from the back deck to the courtyard was so swollen (it was wood) that it was extremely hard to open and you could see that others had the same issue because it was cracked. The good news is that every time we called maintenance they came and fixed the issue, no problems. In fact for the additional top lock they had some I think they use at the main hotel but these doors were not flushed so couldn't fit properly. They went out and bought a chain lock to put at the top. That definitely made us rest easier and we were very grateful.

An issue we called about several times and was never resolved our entire trip was Wi-Fi. We never had it in our room. Now, I know you are probably thinking you are on vacation, why do you need Wi-Fi, but it is helpful to look up things in the area (especially since this was our first trip ever to Myrtle Beach) and even on vacation my husband is always on call so if he needed to remote in to work, he would need the Wi-Fi. We were told that they had to reboot the servers, they called second level tech, we were going to get a new router, and a manager was going to call us. Well we never got the new router, nor a call from a manager. We wind up just using our smart phones as hot spots, but the problem with that is uses data from our plan. So we would use it very minimally.

The villa we rented came with a full kitchen. They had updated the counter tops, oven, and microwave. However, it definitely needed some replacing due to wear on the items they had in stock. They could add a couple of small items to make the stay easier. The dishwasher was a joke. It was definitely the kind of dishwasher you pretty much had to wash the dishes before putting them in the machine if you wanted them cleaned. Having the stackable washer/dryer was great and is a must have!

All of the wood on the decks was very worn. I think the wood and the doors could stand to be updated/replaced. I know the wear from not only constant use, but being so close to the salt water just wears down the materials over time.

The resort did have great amenities like all of the pools and water park. The kids had a great time. The staff (from front desk, to maintenance, housekeeping, etc) were all very nice and helpful.

Like I said our trip was good, but not great. Not 100% sure we will come back to this resort.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Front Office Manager at Caribbean Resort And Villas, responded to this review, June 19, 2013
Dear LIRich,

Thank you very much for taking the time to tell us about your past experience at The Caribbean Resort. I would first like to start off by saying how sorry we are for the maintenance and internet issues you encountered during your stay. I am not sure why there were so many issues with the locks in your unit but I will absolutely be sure to make our housekeeping and maintenance department aware. I am glad to hear that our staff was able to fix most of these issues in a timely manner. Thank you very much for mentioning how hard our staff works to make your vacation great.

I do apologize that the internet was not working properly as well. I know we were having some difficulty with the internet last week but we had it up and running within one day. I am so sorry that I did not contact you about the internet issue; unfortunately I was not aware that you were having problems with it. I would have been more than pleased to speak with you in regards to the issues you experienced. Once again I do apologize and I truly hope you consider staying with us again at The Caribbean Resort. I hope you give us the opportunity to make your next stay wonderful.
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2013

My buddy and I stopped in for a couple of nights while driving back from Miami and as usual, it was outstanding. 2 nights in the Dominican and 3 rounds of golf were perfect. D'Ann, in the golf department takes care of everyting you need and is always a pleasure to deal with! Been coming back to the Caribbean in October for our annual golf trip with 20 guys for the last 13 years and have never had a problem. Great, affordable rooms, great food next door, great beaches and pools and of course .. GREAT GOLF!

Room Tip: Ask for higher floor to get the best views!!!
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Front Office Manager at Caribbean Resort And Villas, responded to this review, June 15, 2013
Dear Tom R,

We are so pleased to hear that you had a wonderful golf vacation with us at the Caribbean Resort! We are so glad that D'Ann offered you great service; she truly is a valued staff member. Come back and see us soon!
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sunburypa
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2013

My family of nine are currently staying at this resort and what a great choice we made , The rooms in the Dominican tower are updated and everything seems to be clean.The water amenities are so much fun that we spend more time there than on the beach! In addition ,the staff could not be better , very helpful and courteous.It took me forever to decide on this resort but I'm so glad we chose this one also because of location.I now see that the closer you get to the boardwalk the more congested things are - and this is only the second week in June!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Front Office Manager at Caribbean Resort And Villas, responded to this review, June 15, 2013
Dear pennyhSunburypa,

Thank you very much for your amazing review on TipAdvisor.com! We are so glad to hear that you had a wonderful vacation with us at the Caribbean Resort. We are thrilled that you had a great time on our pool decks. We look forward to seeing you back here soon!
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Nashville, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 10, 2013

We just returned from our vacation with 12 at the beautiful Caribbean Resort - this was our first time visiting Myrtle Beach and we were quite impressed - the hotel staff was excellent - super friendly and helpful. We were traveling with two small children and were given brand new, out of the box, pack n play's - the staff even set them up for us. Facilities were clean and there were numerous pool areas to keep the kiddos entertained. We were very happy with our stay and plan to return.

Room Tip: The Cayman tower is closest to the water slide, but the Dominican is right on a pool as well - also...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Front Office Manager at Caribbean Resort And Villas, responded to this review, June 19, 2013
Dear Melissa C,

Thank you very much for choosing to stay with us for your first trip to Myrtle Beach! We are thrilled to hear that you had a wonderful vacation with us at the Caribbean Resort. Our staff works extremely hard to make your vacation great so thank you very much for mentioning their hard work. We look forward to seeing you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2013

We selected this hotel based on other people's reviews and we're so thankful! Everything was fabulous about our stay there. We stayed for a week and have already talked about how we would love to return next year for a stay here. The beach was awesome with pretty smooth sand and lots of good shell finds that were washing up to shore. We didn't end up using the kid's program, but it was really nice to see one of the coordinators going around to recruit kids to come experience some fun with her if they wanted. The room was perfect for us with an ocean front balcony and split rooms so that our teenager could have his own room with a murphy bed while my husband and I and our 7 year old had double beds in a separate room. It was soundproofed well which was nice. The kitchen was perfect and very clean. The bathroom was small, but worked well with separate doors for the sink area and the toilet and shower area. And I have to mention one of my must haves which is strong water pressure in the shower and they had it! Only suggestions would be for them to provide bigger, softer bath towels and more hooks/racks to hang wet stuff on.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Front Office Manager at Caribbean Resort And Villas, responded to this review, June 21, 2013
Dear Steph-Cincy,

We are so pleased to hear that you truly enjoyed your stay with us! Thank you for posting such a great review on TripAdvisor. We revamped our kids club program this year and it has been working out so great. I would definitely recommend trying the program out next time you stay with us. Once again, we are so delighted to hear that you enjoyed all that we have to offer at the Caribbean Resort. We look forward to seeing you soon!
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west virgina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 8, 2013 via mobile

We just got back today from our myrtle Beach vacation after stating st the Jamaican tower. I was pleasantly surprised the hotel was actually really nice, very clean decorated beautiful. Great location very close yo attractions but far enough way had privacy. The staff was friendly and accommodating. We got there at 7am and was able to check in at 10:30 am way earlier than the 3:00 check in time. After riding 10 hours with 3 kids we definitely needed rest. The main pool area was awesome. Lived the hot tubs and water slide the kids loved it. Would definitely stay again.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan M, Front Office Manager at Caribbean Resort And Villas, responded to this review, June 13, 2013
Dear FaithL,

We are delighted to hear that you had a great vacation with us! We are thrilled that you enjoyed all the amenities that the Caribbean Resort has to offer. Thank you very much for mentioning our great customer service. We hope you come back and see us soon!
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Additional Information about Caribbean Resort And Villas

Address: 3000 North Ocean Boulevard, Myrtle Beach, SC 29577
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Myrtle Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Myrtle Beach
#15 Family Hotel in Myrtle Beach
#21 Romantic Hotel in Myrtle Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Caribbean Resort And Villas 3*
Official Description (provided by the hotel):
Located on ocean front, the Caribbean Resort & Villas is comprised of four separate buildings: the Dominican tower, the Cayman tower, the Chelsea Villas and the Jamaican building. Our Jamaican building is a four story structure that offers ocean view and ocean front rooms. Our Dominican tower features suites with two doubles or one king bed, an upgraded full kitchen, and living room with a comfortable sleeper sofa and a breathtaking ocean front view. Our Cayman tower offers two-three-and four bedroom condos with various bedding to suit your every need. Our Chelsea Villas our located across the street from the Cayman and Dominican towers. These villas feature two and three bedroom condos (Bedding varies in each unit.) Our guests will enjoy our spacious oceanfront pool deck with indoor and outdoor pools, outdoor lazy river, tiki bar, Jacuzzis and waterpark with an adult-size waterslide and silly submarine. During the summer children enjoy our supervised activity program where they can create crafts and take part in fun games. We are minutes from area golf courses, restaurants and shops. ... more   less 
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Also Known As:
Caribbean Resort And Villas Hotel Myrtle Beach
Caribbean Hotel Myrtle Beach
Myrtle Beach Carribean
Caribbean Myrtle Beach

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