The location is the only positive about this hotel.
The building needs a lot of cosmetic repairs. The decor in the rooms is a throw back to the 70s. Also, I'm not sure why there were kids sitting at the desk by the ice machine.

Believe it or not exactly one year later my husband, cousin and his wife stayed at the same hotel in the very same room as we did in 2011. I was shocked to see we had the same room. You could tell there was some wear on the furniture and walls over the course of the year. This time the room was not in as good of condition as when I first reviewed it.

Our first problem was the sheets in the bedroom my husband and I slept in - we had to ask the front desk to send someone to change the sheets - it appeared that whomever had been in the room before left it looking as if the room had not been used -ergo housekeeping didn't change the sheets - yuck - hair and potato chips - I'm a lysol freak when I travel - and always spray the bedding as soon as I arrive.

Housekeeping arrived rather quickly and changed out the sheets - what I didn't know was the mattress cover was plastic and torn until almost bedtime. Fortunately the front desk provided me with some extra towels that I placed over the torn/missing part of the mattress cover to enable a better more comfortable sleep.

We also had to call maintenance twice during our stay - first for the remote control for the living room tv - the remote had to be completely changed - it was more than just the batteries. And then the lighting in the main bathroom was out.

We stayed during the time of the Tropical Storm Sandy so it rained most of our weekend. We noticed grounds keepers monitoring the pool area, but when we asked them for towels because there were no pool towels - it took a while to get them and even then there was only a handful brought with more people at the pool than pool towels available.

All in all this really wasn't a bad stay - it just was not as good as the first time and that's why I rated it average instead of very good. Granted they did repair all of our concerns in a timely manner - it just wasn't the standard we were expecting.

We also had purchased the stay that provided the breakfast each morning - what we didn't know - the breakfast buffet is only on weekends not during week days - therefore you get a discount off of your breakfast bill for week days. Their breakfast buffet is very good - substantial enough to fill you up to last for most of the day with biscuits, gravy, eggs - then the regular continential fair.

Would I stay here again - possibly. But I had to say that it would have to be in the Atlantica Condo section - not the other parts of the resort - for I have seen those rooms and they were not even up to par as the room we stayed in.

Everything you read about the negatives of this hotel are correct. Our first room was very dirty.
There were things in the bathroom that should of been cleaned, like the toilet, there were hairs on the sheets and nothing was dusted. Asked for a new room. This room looked better but upon further inspection things were just not that clean but at this point all the rooms were probably dirty so we stayed put. The worst was when we were packing to leave and I picked up my slippers and they were absolutely filfity. I can't even imagine what we were walking on for two days! The elevators smelled and made all kinds of squeezing noises, in fact one was out of order the next day. When we left on the room we did not leave " clean this room" sign out because we didn't want anyone in the room, but they came in anyway. There also were no amminities, no Kleenex, no coffee, cream, sugar, only 1 shampoo and no lotion. Have never been to a hotel that didn't have these small conveniences.
The good things about this hotel was the staff was very friendly and helpful and the breakfast at the cafe was excellent, along with the service.

We stayed here for the first time and were completely let down. The parking lot was ALWAYS full we always had to park ridiculously far away! Then the room was another disaster, the refrigerator barely worked, the shower had zero pressure, and on our last day a COCKROACH ran across our floor! Sadly that was not the worst of it I was in the room alone one day getting a shower and the hotel cleaning staff came in to the room, after I informed them I was in the shower and would like them to come back later the woman replied "I just need to get your towels then I'll be out" she then proceeded to reach in to the bathroom and grab what towels we had in there! I will NEVER go back!