First the good stuff. On site restaurant, onsite club, 6 floor private parking structure. Staff constantly swabbing the floors from guests coming in from the pool. Indoor & outdoor pools & separate hot tub. Grounds very well kept.
Now for the rest...Stayed last week for a 6 day vacation. First 3 days were great, no problems. We stayed in a partial ocean view on the 15th floor. Room was spacious, bathroom very large. Everything clean & looked new. However, the 4th day we were woken up by renovations (hammering, electric saws, etc) before 8am taking place in the room directly above us. So much for sleeping in. I called down & was offered another room on the 6th floor. I was also told that renovations were only taking place on the 16th floor, but the were pulling carpet, etc right down the hall from us. I was a little put out that they didnt offer an upgrade for our trouble, but whatever. We were still having fun. After lugging all of our luggage & uprooting our small child we were put in a similar room, but not as nice with only partial renovations to the bathroom done & older linens. Still fine, we were there to experience the beach, not the room. We still heard reverberations from the renovations but was told that nothing could be done. When we settled in for the evening I tried to turn on a kids channel for my daughter & discovered that the tv only went up to channel 22 whereas we had 60+ channels in the last room. We called again & was told maintenance was on their way up. After waiting for about 45 min I called again... & again... & again. They never came. 2 hours after our first call we were finally told that something was wrong with that tv & that we were moving yet again. My husband went down & asked for an upgrade. We were given it, but the room had a funky smell from the fridge being broken & leaking all over the floor. Called on that after we discovered a towel in the bottom of it soaking up the excess water. The room was much smaller, the bathroom about 1/3 the size of our previous one & a crazy/drunk neighbor peeping around the wall dividing our rooms on the balcony when we opened the sliding door. The last 2 days the elevator to the parking garage was broken, but no notice posted. Had to walk 5 flights of stairs to retrieve our car every time we wanted to go out.
Staff is iffy. Either they were very friendly & helpful (hi April) or ignored you when you were standing in front of them to finish personal conversations. One girl looked like she rolled out of bed & came to work because her hair was standing on end. My little girl commented on it & she laughed saying she knew her hair was a mess.
The restaurant is inside the building, but not affiliated, so you need cash instead of charging anything to your room. The food is ok. The staff seemed bored & too casual with one kid running the register with his hat on sideways & his hand propped on his chin. No air in there, so the staff was sweaty. We ate there once. Had it had room charging, a more professional staff & some decent choices other than burgers & fries we would have eaten there much more often.
I had to adjust my dates due to a death in the family & was assisted, but paid an extra $20 per night for the trouble. I guess they had to make up for the lack of bookings.
I have to say, they have their no refund policy for a reason. I feel that the first few days & the last few days were 2 separate hotels. The first days were great, giving 4 out of 5 stars. The last 3 is 1 star. The staffs attitude had a lot to do with this. They just seemed like they genuinely didn't care if you were put out or not because they didn't have to answer to anyone. I'm from the Detroit area, & it's known for the rudeness of the locals. I didn't expect the same attitude while on vacation in the South.
I didnt expect a whole lot for $120 a night in a beach front hotel, but expected better than we received in the way of service. I would not stay there again, especially with all the walk in specials running up & down the grand strand.
Choose another hotel if service matters to you.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.