We booked this mini vacation through Grand Stand Vacation and Rentals, assuming booking through a booking service they would have a standard on the places they rented we mistakenly didn't check trip advisor.
The place has a nice layout and is convenient to the beach, the only positives about the place. Walking through the door my sisters husband killed a giant roach. my first impression was that the place was nice, then I discovered how dirty it was.
The beds were not made...maybe that is what they do here to show that they are clean, but it was weird.
I kept seeing bugs, which I later figured out was roaches. In the kitchen, in the bathrooms, all over. We traveled out to the back porch, which has the potential to be nice, the small kids can play out there and not have to worry about them because its screened in. However, the back deck's carpet was covered in ashes and dirt. The places' excuse was that people are aloud to smoke on the back porch, well that is fine, but do WE (new tenants, who do not smoke) have to bask in their filth can we get it vacuumed or something??
Later that day we discovered the washer door wouldn't open and the garbage disposal was clogged. We called the place and their maintenance people came over fixed the disposal and they knew about the washer (and still rented the unit). The guy was nice and proceeded to tell my husband it was waiting on a part and showed him how to open it for now...with a butter knife.
The shower curtain in the bathroom is covered in mold and there was sand all over the bathroom floor...we have yet to visit the beach as it has been a very rainy weekend. Again, basking in someone else's mess. The toilet seat in one of the bathrooms was also broken and every time you used it you almost fell off.
One night I was up, nursing my infant, I went into the kitchen and there were roaches all over the counter I was so grossed out I had a hard time going back to sleep. I also was looking on the floor for my child's pacifier and I found a pill on the floor. A prescription medication that was not ours. We had a toddler with us who could have easily put this in his mouth. If the condo had been properly cleaned it would have been found and cleaned up. Under the couches is disgusting, also.
Our trash can was full and we took it out (found bugs all in the bottom) but there were no more trash bags in the unit so my brother in-law called the office and asked if we could get some, they told us to come get them....he asked if someone could bring them here because of the children and she said there was no one to bring them here. I don't think it is unreasonable to have someone there to bring something the units that it should be stocked with.
We would have left but it is peak season and no where would take us for two nights and we paid a good price for our rental.
In the end it was disgusting and we are far from pleased. We will defiantly not be coming back and really regret not checking trip advisor.
- Also Known As:
- Heron Pointe Hotel Myrtle Beach
- Heron Pointe Hotel
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