Conveniently located in the Coastal Grand Shopping Center, this property was close to quite a few attractions. We were going to visit the Pirate’s Voyage and the Cinemark theater during our overnight stay. The property was easy to locate. The customer service was great, both in the lobby and at the restaurant. We had the breakfast buffet, and there were a variety of foods to choose from. As with other HGI locations, were was a charge for the buffet. I was with a young child (under 5), and there was no charge for her. In the afternoon, they put out cookies in the lobby for customers.
At one point, when we were returning to our room, we had an issue with the elevators. I pressed the ‘up’ button, and while we waited, 4 other people joined us. At that point, we realized that the elevators were probably stuck. We all went to the front desk since we couldn’t locate the stairwell. The clerk seemed to know what the problem was (it sounded like some kids were playing games with the lift controls). She told us where the stairs were located right before she got on the phone to call for assistance. Our companions walked up to the 4th floor, but we had been put on the top floor, so we had to take an extra flight of stairs to floor 5. Fortunately after that, the elevators were functioning.
Checkout was efficient. They slipped the bill under our door. Even though we had breakfast after the bill arrived, there was still no need to visit the front desk to check out, so this was very convenient. The lobby and restaurant were clean and inviting. Parking was not an issue.