We have been staying at the Hilton Myrtle Beach (usually in the Royal Palms Condos) for several years. We are Hilton Honors Gold members and stay almost strictly at Hilton hotels because we have come to expect great service and accommodations. The Hilton in Myrtle is a special location for our family - my husband and I were married in the hotel 5 years ago with 100 of our guests staying at the resort and we have brought our extended family back multiple times a year to enjoy the resort since then. I have never had a complaint. We are recognized and greeted by bellman and waitresses who remember us each summer. The hotel has always gone above our expectations. Granted their is a line for elevators and the internet can be slow, but I can overlook these issues because the experience is always great overall.
This year, we found ourselves extremely frustrated by an aggressive pool staffer. While the towel attendants and bar staff are excellent, the "guest services" attendant, Tom, spent the week harassing anyone he could. He seemed to actually enjoy it. He asked to see your wristbands every 20 minutes, looked through coolers regularly, and removed towels from pool chairs if he determined you had been away from your chair for too many minutes. We were confronted by Tom at least 8 times a day. He indicated he "had it out for us". When I shared with the manager on duty my concern, he didn't validate or address the issue, which was disappointing and just shows the hotel stands behind such poor behavior.
The purpose of the hotels new wristband policy is to ensure others aren't using guest amenities. I get that. I abided by the policy, keeping a wristband on or near me at all times. With a 9 day stay and a 8 month old infant in tow, I found having something on my wrist became a struggle and nuisance. Reasonable "guest service" members allow you to attach your wristband to a pool bag, strap on your bathing suit, wherever you wanted just so they knew you belonged at the hotel. Not Tom. He got pleasure out of yelling at guests, threatening to kick them out, mocking guests who tried to breaks his laws, etc. If they didn't put the band exactly where he wanted it for that day, he made a scene. Several other guests expressed their frustration with his harassment that detracted from their relaxing vacation. I get the policy, but he way it is being enforced is harassing guests, not intruders.
Tom needs to go, or he needs to stop harassing loyal, paying customers. After 7 years of coming to this hotel, we probably will find somewhere more relaxing and less intrusive to stay next year, thanks to Tom. While his job is to keep intruders out, in result, Tom is keeping loyal customers from returning. Such a shame, especially considering our history with his hotel and it being the place we were married and now wanted our children to enjoy.
- Official Description (provided by the hotel):
- Hilton Myrtle Beach Resort is located at the north end of Myrtle Beach, SC. Our hotel offers luxurious accommodations featuring private balconies with ocean views. Hilton Myrtle Beach Resort also features golf, tennis, and a conference center perfect for groups of all sizes. All guests can enjoy access to Splash Water Park located at our neighboring sister property Kingston Plantation Resort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, TripOnline SA, Orbitz, Despegar.com, Travelocity, Expedia, Odigeo and Tingo so you can book your Hilton Myrtle Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Myrtle Beach Hotel Myrtle Beach
- Hilton Hotel Myrtle Beach