Let me start by saying this is a very nice hotel, I stayed there for my wedding on 10-11-12 along with my faimly and friends. I would give it 5 stars but after I left the hotel and was 2 hours away driving back to Ohio when we realized I forgot my wedding dress in the room. I called the hotel and told them what had happend and the guy told me he would have someone go get it and call me back. Well, 4 hours later I called him back and he told me they could send it back on Monday and he would call me the next day (Sunday) with directions on how to get it shipped back to me. After not hearing from him on Sunday I called again on Monday and when I told the woman that answered what I was calling about she said oh no one has called you yet? I told her no and she went on to tell me that they had found the dress bag but no dress. I asked her if the dress grew legs and walked out of the bag or what and she went on to ask me if I put it somewhere else? Needless to say I was irate, and they didnt seem to care one bit. So just a word of advice, this hotel has thiefs working in the place and the managment knows and does not care so make sure if your going to stay here you take stuff that you do not care to lose.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 26, 2012
Thanks for your comments. We would like to let you all know that the dress was in the bag and is being returned to the owner. It was a hanging bag and a slip dress that had fallen into the bottom of the bag. It was hanging in our office and when you unzipped the bag you could not see a dress. The desk clerk told her she had the bag but no dress. It has been corrected for the lady.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.