I had booked a vacation on line for Sand Dunes Resort and Spa because of the indoor water slides and the "other" extras included. However, after driving 15 hours with my 2 daughters and 1 of their friends we were excited to finally get into our room and start our vacation. I go to the front desk to check in and the girl at the counter had no clue what she was doing. I told her who I was and she checked me in and gave me our room key. There was a bellboy to help with our luggage and then we headed up to our room. Online I had requested a room on the fifth floor or below because my daughters are afraid of heights. So here we are in the elevator and we head up to our floor which happened to be on floor twelve!! My daughters were so scared they didn't want to get off the elevator (the room number did not indicate it was the twelfth floor). We go back downstair and I went to speak to the girl at the front desk who was clueless so I asked to speak to a manager. This other lady comes out doesn't apologize but suggest she has another room on the fifth floor, I asked if it was ocean view since this is what I paid for, she assured me it was. We went to the room on the fifth floor and it was disgusting I would not even let an animal sleep in that room, not only that but when we opened the curtains the view was the hotel next door with a huge palm tree blocking any view and the ocean was a tiny speck and there was no balcony. I went back downstairs and advised them that this was unacceptable and they advised there was nothing they could do. I asked to speak to a manager and this guy came over who didn't care if I was there it seemed to me that I was interrupting whatever he was doing, he advised there was nothing he could do so I asked for a refund, he said he could give me a refund but my bank would not put it back into my account for 10 Days!!! I was livid!!! It has now been 24 hours since we left for vacation and now we have no place to stay and no money to pay for another place to stay, that is even if there were any places that had any rooms available! Luckily, after my breakdown the bell boy advised to my daughter about another resort that is so much better than the Sands! Had I have known to check on Trip Advisor which is advertised everywhere in South Carolina I would have known NOT to book my vacation at the Sand Dunes Resort & Spa.... DO NOT STAY HERE!!!
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- Also Known As:
- Sand Dunes Hotel Myrtle Beach
- Sand Dunes Resort And Spa
- Sand Dunes Myrtle Beach
- Myrtle Beach Sand Dunes Resort