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“Very nice stay and location!” 5 of 5 stars
Review of Holiday Inn Charleston-Mount Pleasant

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Holiday Inn Charleston-Mount Pleasant
3.0 of 5 Hotel   |   250 Johnnie Dodds Blvd, Hwy 17, Mount Pleasant, SC 29464   |  
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Ranked #18 of 19 Hotels in Mount Pleasant
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Very nice stay and location!”
5 of 5 stars Reviewed June 19, 2013

Quietest hotel stay ever and the place was booked full! I am a clean freak and found the room clean and comfortable. I must say the location is fantastic, close to the best beaches and attractions. We found the staff to be very helpful and friendly during our 5 night stay. The area seems very safe and non threading. Overall great stay/ value. Thanks Holiday inn!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management250, Front Office Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review, June 24, 2013
Thank you for your review of the Holiday Inn Charleston/Mount Pleasant. We appreciate hearing from our Guests. We look forward to your next visit to our hotel and the Charleston area.
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233 reviews from our community

Traveler rating
    52
    70
    54
    34
    23
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 16, 2013

My family and I had the worst stay ever at this hotel.

1 - the room keys lose the coding after 2 mins. When we checked in the front desk couldn't even get the keys to code properly. Someone from the front desk had to walk us up to our to let us in the very first time. My parents room had to be changed because the lock on their door battery died. We were here for 3 days and each days we had to have new keys made multiple times.

2 - For the first day we were there the 2nd floor elevator would not work.

3 - pool was cloudy with debris.

4 - lobby is very warm

5 - had a huge cockroach in my room on the final night if our stay.

On the first night I sent an email to the general manager from a card the front desk gave me explaining all of this. No response has been received.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management250, Front Office Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review, June 24, 2013
We appreciate your review and letting us know what you experienced as a Guest at our hotel. I am sorry that you experienced these problems during your stay. We are always working to make every Guest have the best stay at our hotel and your feedback helps us know where we can immprove our Guest's experience. We would love to have you and your family stay with us again in the future and look forward to seeing you at that time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, FL
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 14, 2013

I arrived at my hotel at 11:00 PM, and there was a sign at the reception desk stating that the attendant would be right back. I stayed up there for 15 minutes and no one showed up. Finally a maintenance person came to the desk and saw that I was waiting and asked how long I had been doing so. When I told him, he went in search of the attendant. When she finally showed up, there were no apologies, no smiles and no conversation. She simply launched into her diatribe about needing my CC, DL and registration number. She gave me a key card and sent me on my way. This was the worse reception I have ever received at a hotel Compared to the people of SC who were warm and inviting, this young lady was rude and uninviting. I don't think I will stay here again. A shame because I thought the chain had a good reputation. All I am saying is if you can't make the customer feel welcomed, then why are you in the hospitality industry?

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management250, Front Office Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review, June 24, 2013
Thank you for your recent review about the reception you received at check in at our hotel. This is not the type of Guest Service that we strive to give to each of our Guests. I want to apologize on behalf of our staff for the service you did not receive. The service you encountered has been addressed and will not be demonstrtated at our Guest Service area at Front Desk. We value our Guests and would like the opportunity to have you as our Guest when you next visit the Mount Pleasant/Charleston area.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

My husband & I stayed four days for our 2nd anniversary. The staff was wonderful, we had a king size bed and the room was very spacious and CLEAN which is so important to us. The only negative comment I have is that the water would not get warm. I took cold to Lukewarm showers so that wasn't to enjoyable. I never addressed the issue to the staff so I'm not sure if that issue could have been resolved.
Great Hotel for the price!! We would definitely stay again.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management250, Front Office Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review, June 29, 2013
Thank you for your review. I am pleased to hear that you and your wife had a pleasant 2nd Anniversary in the Charleston area. I have discussed the problem you encountered with the water temperature in the shower with my head Engineer. Thank you for letting me know about this problem during your stay. We look forward to your next visit to our hotel and the Lowcountry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2013

I stayed at this hotel over the Memorial Day weekend. I had stayed at the Holiday Inn Express, located next to this hotel, two years ago for Labor Day. Comparing the two, the downsides of this hotel is that it's older than the Express and that it doesn't offer a free breakfast like the Express does. However, the room was clean, the staff was responsive, and there is a restaurant that serves food if you would like to eat the hotel. Other positives about the hotel are that it offers free wireless internet access, free parking, a pool, and a fitness center. I didn't use the pool or fitness center, but they both look fine, although a bit small.

The hotel is located immediately over the bridge from Charleston, so it's really convenient to get to. Across the street is a Harris Teeter that's open 24 hours a day, which was helpful when we wanted to buy snack bars and water at reasonable prices. It's also a good destination for runners who want to run over the bridge.

Overall, for the price I paid for a holiday weekend (done through Priceline), it was a decent hotel and a pleasant stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management250, Front Office Manager at Holiday Inn Charleston-Mount Pleasant, responded to this review, June 24, 2013
Thank you for your recent review about your stay at the Holiday Inn Charleston/Mount Pleasant. We always strive to make the Guest experience the best. We look forward to your next visit to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2013

My family stayed at this Holiday Inn in Mount Pleasant and enjoyed our stay. Our room was great on the 5th floor with 2 beds, refrigerator and microwave. The pool area was large with space for my children to throw their beach balls around away from the area everyone was sitting.

The staff were very friendly at check in and greeted us every time we passed through the lobby. They helped us with reservation for tours and restaurants and showed us how to use the automated concierge in the lobby where we were able to purchase tour tickets. This was great because we did not have to stand in line to buy tickets for the Fort Sumter Tour or at the Yorktown.

The restaurant breakfast was great and our children especially liked the pancakes. I had the buffet one morning but enjoyed the omelets the most. We did have a drink in the bar one night while our kids enjoyed chicken fingers after a long day at the IOP Beach.

I would recommend this hotel that is so close to everything in Mount Pleasant and in downtown Charleston. Downtown is so congested with traffic it was great to be outside that area and take a taxi into downtown.

Room Tip: Ask for a room on the top floor that has the refrigerator and microwave.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 27, 2013

My fiancee and I wanted somewhere to stay for a couple of days while we explored downtown Charleston for possible wedding venues. This Holiday Inn hotel ticked all the boxes for us - reasonably priced, a short drive to downtown and it is pet friendly.
Our room was spacious, clean and had a great bathroom. The staff were polite and professional and happy to help.
We ate in the hotel restaurant on one occasion and the food was excellent. There is plenty of parking and wifi is free.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Charleston-Mount Pleasant

Address: 250 Johnnie Dodds Blvd, Hwy 17, Mount Pleasant, SC 29464
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 19 Hotels in Mount Pleasant
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Charleston-Mount Pleasant 3*
Number of rooms: 158
Official Description (provided by the hotel):
Take a video tour of our hotel. The Holiday Inn Charleston Mt Pleasant is at heart of it all, located just minutes from Historic Charleston. Our convenient location is easily accessible and known for being at the foot of the Arthur Ravenel Bridge. Our Holiday Inn hotel is conveniently located to Charleston s beaches, islands, plantations, golf courses and other Lowcountry attractions. In addition, we are convenient to shopping, ports and local businesses. Enjoy Festivals & events: Southeastern Wildlife Expo 3rd Weekend Feb Cooper River Bridge Run 1st Weekend April Spoleto Festival Memorial Day Weekend to June 10 Family Circle Cup Tennis 2nd Weekend April The Holiday Inn is surrounded by southern charm and fine antique reproductions found throughout the hotel. Our spacious guest rooms are filled with lovely antique reproductions as well, yet feature modern conveniences. Our hotel is designed to meet the needs of our corporate, group and leisure travelers offering exceptional service to our guests and amenities to meet your every need. If you re planning a meeting, banquet, wedding or family reunion contact our expert staff to make your event memorable. ... more   less 
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Also Known As:
Holiday Inn Charleston/Mount Pleasant Hotel Mount Pleasant
Holiday Inn Mount Pleasant
Mount Pleasant Holiday Inn

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