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Courtyard by Marriott Charleston-Mount Pleasant: Traveler Reviews

3.0 of 5
1251 Woodland Ave, Mount Pleasant, SC 29464
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Courtyard by Marriott Charleston-Mount Pleasant
Ranked #6 of 19 hotels in Mount Pleasant
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125 reviews from our community

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Traveler rating
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Date Rating
Asheville, North Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Nice Option Over Downtown”
4 of 5 stars Reviewed January 21, 2013

I stayed there for mainly due to location-right of 526 & the overall value compared to hotels in downtown Charleston.

Pro’s:

• Easy check in and checkout, fresh baked cookies at the counter.
• The hotel offers Paul Mitchell soaps and shampoos.
• There is a little bar located in the hotel as well.
• Small business center, able to print off boarding passes and directions
• Free Parking


Con’s:

• Hot water can be an issue when taking a shower


Overall a great value- only about 15 minutes to downtown Charleston. I would stay there again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jkkelly230Clearwater about Courtyard by Marriott Charleston-Mount Pleasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Beautiful hotel but paperthin walls”
3 of 5 stars Reviewed January 21, 2013

The hotel had a very nice ambiance to it. The bar, breakfast area, common area, gym, and pool area are all very nice. The room itself was very comfortable and very clean. The ameneties are very nice such as the outdoor whirlpool, wifi access, gym, laundry room, information/help desk. The big problems were: the not free breakfast, and the noise. We spent two nights here and our room seemed to be surrounded by teenagers on a class trip for the first night. I thought they were the problem but the second night we were surrounded by what was not as loud adults but I could still hear everything . The night before a marathon you need your sleep and unfortunately I am a light sleeper and my husband can sleep through armageddon. The loud teens and the slamming doors were annoying! I still have blood shot eyes from the two nights of bad sleep (though I have to admit we just got home last night).

Room Tip: I think the rooms on the top floor might be quieter- as I could hear the shuffling around of people...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask 369Wanderer about Courtyard by Marriott Charleston-Mount Pleasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great location, not quite up to Marriott standards”
4 of 5 stars Reviewed January 3, 2013

Overall very pleasant stay, needs renovations to rooms and lobby, needs more highly trained staff and updated towels. Could be a great property since it has a very convenient location. We had a room with a balcony which made room ventilation great. If it was updated like the new Courtyards it would be phenomenal.

Room Tip: Best rooms face west to the courtyard as expected.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask rwderm about Courtyard by Marriott Charleston-Mount Pleasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Xmas bummer”
3 of 5 stars Reviewed December 28, 2012

My family booked 3 suites and a king room over the holidays. The property is very nice but desparately in need of an update. The floor coverings were worn and threadbare, the furniture was non-functioning (drawers would not open/close) and the towels should have been given a decent burial a long time ago.

There is a gentleman working there who is given free rein to interact w/ guests. He seemed to be a semi-lunatic imposing his views on all guests/employees in a most disruptive way. Among other offensive things he did during our stay: LOUD conversations on his cell phone while in the dining room at breakfast. Every other Marriott employee was correct and respectful during our stay.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Claudia V about Courtyard by Marriott Charleston-Mount Pleasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Courtyard by Marriott Charleston-Mount Pleasant, responded to this review
January 2, 2013
Thank you so much for choosing Courtyard by Marriott Charleston Mt. Pleasant for your stay during the holidays. I am so sorry that you were not pleased with your experience at our hotel. The issues that you mentioned have been addressed with our housekeeping staff, and I am hopeful that any problem has been corrected..

Additionally, the gentleman that you referred to in your review was a guest at the hotel, not an employee. He is no longer staying at our location. It is truly our goal to exceed the expectations of each guest, and again my most sincere apologies that your stay was less than perfect. It would be my pleasure to speak to you further regarding your experience. Please don't hesitate to contact me directly at the hotel. 843-284-0900. Kindest Regards, Ashley Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Inappropriate behavior of staff”
3 of 5 stars Reviewed December 27, 2012

We stayed at this hotel for three nights over Christmas. A heavy set white haired man who seemed to be the manager was roaming around the lobby and dining room every day when we were there. He was very loud and made multiple inappropriate remarks that we just couldn't believe we were hearing--political comments, religious pronouncements etc. He seemed to think that everyone agreed with him (or should). He tried to be funny but he wasn't. What we expect in a hotel is service, not loud harangues. Our room was adequate but not very clean. The towels were worn, thin, and gray and should have been replaced long ago. The dresser drawers were broken. The dining room floor looked like it hadn't been vacuumed in days. Staffing may have been thin over the holiday, but Marriott should deliver better services or take its name off the building.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask 634caper about Courtyard by Marriott Charleston-Mount Pleasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Director of Sales at Courtyard by Marriott Charleston-Mount Pleasant, responded to this review
January 2, 2013
Thank you so much for taking the time to write a review about your stay at Courtyard Mt. Pleasant. Please accept my apologies on behalf of the entire staff for your less than perfect stay. I wanted to take this opportunity to assure you that the person you mentioned does not work for our hotel or Marriott International and was simply a guest at our hotel. He is no longer staying here.

If you have any questions or would like to speak to me further regarding your visit, please don't hesitate to contact me directly at the hotel.

Most Kind Regards,
Ashley Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charleston-Mount Pleasant

Also Known As:
Courtyard By Marriott Charleston-Mount Pleasant Hotel
Courtyard By Marriott Charleston-Mount Pleasant Hotel Mount Pleasant
Courtyard Mount Pleasant
Courtyard Charleston Mount Pleasant
Mount Pleasant Courtyard
Mount Pleasant Marriott
Address: 1251 Woodland Ave, Mount Pleasant, SC 29464
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Mount Pleasant
#10 Family Hotels in Mount Pleasant
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Courtyard by Marriott, Mt. Pleasant's newest hotel provides a sanctuary for guests. Offering luxurious bedding, 32 inch flat screen televisions with connectivity panels and state of the art meeting facilities. Featuring a library and lobby bar with a charming courtyard, pool and fire pit. Convenient to historic downtown, beaches, shopping and golf. Courtyard, it's a new stay. ... more   less 
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