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“It's not great.” 3 of 5 stars
Review of BEST WESTERN Patriots Point

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BEST WESTERN Patriots Point
259 McGrath Darby Boulevard, Mount Pleasant, SC 29464   |  
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Ranked #12 of 18 hotels in Mount Pleasant
Greenville, S.C.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“It's not great.”
3 of 5 stars Reviewed November 27, 2012

First night was uneventful - there were very few guests in the hotel.
Second night I got back in around 11:00 and the place seemed full or close to it. When I got to my room I found that the cable was no longer working on the TV so I decided to retire early. Next morning I discovered there had been a leak from the bathroom above mine into mine. It soaked some toilet paper and tissues and a towel but since I was checking out I waited until check-out to report the leak and the cable. The front desk didn't seem too surprised by either event.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Green Bay, Wisconsin
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

this was a great hotel - off the beaten path of the city, easy on and easy off to the highway quiet and clean free breakfast every morning grocery store and little mall on the frontage road a mile from patriots point if you are going to fort sumter staff was very helpful the room which was a suite was great for the price all around would stay again there was a bus there for two nights, didn't know they were even there - it was like we were the only ones around

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 26, 2012
Thank you for taking the time to share you comments about us. We really appreciate you choosing us for your lodging needs and are glad you enjoyed your stay. We hope to see you again real soon.
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Fargo, North Dakota
Top Contributor
122 reviews 122 reviews
108 hotel reviews
Reviews in 103 cities Reviews in 103 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed November 15, 2012

Like the previous reviewer, we also noticed a smoke odor in our non-smoking room. Not bad enough to chase us out of the room, but we did let staff know about it--mainly so we wouldn't get blamed. We thought that our room may have been a smoking room at one time that was converted to non-smoking. The only other negative was the fan in the bathroom--it needed a good cleaning. Our second floor room had a bed that was clean and comfortable, but when we were leaving the next morning it looked as though the mattresses were being replaced as new ones were stacked in the hall. We found the staff to be friendly and helpful. The breakfast was adequate

We were in the area to visit Fort Sumter and the Boone Hall Plantation. This hotel worked out well for both and we would have no problem staying again.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 26, 2012
Thank you for sharing your feedback with us about your recent stay. Charleston is a great city and we're glad you picked us to stay at. We are continuing to make improvements and hope you will come back to see us again real soon.
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Rocky Mount, Virginia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 13, 2012

we stayed here 3 nights wanting to enjoy charleston before our cruise. when we 1st arrived we were put in the wrong room. i talked to trevis who sprung into action realizing i was right. he typed at the speed of light sparks flying from his key board. (you know his coworkers are going to razz him over that) he got us in the proper room. after staying in hotels as long as i have, i see the difference when things don't go right. trevis did an excellent job of fixing a wrong quickly and with ease. we encountered no problems at all. also the mattress were excellent and comfy. as we were leaving they got a tractor truck load of mattresses, replacement on a schedule instead of after wore out. another sign of a good hotel. this is also convenent to historic down town and they allow you to park your car for free and they shuttle you to the ship that is very nice also, great hotel!!!!!!!

Room Tip: 3rd floor has no ice maker
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 26, 2012
Thank you for your feedback. We're glad you enjoyed your stay and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pooler, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 11, 2012

I booked two NON-SMOKING rooms at this hotel last Nov. 3 through hotwire. I must say that the hotel has a great location, only a few-minute drive from Charleston Downtown.

We checked in late that night and were greeted by an unfriendly front-desk staff. He was on his cell phone when we stepped in and didn't look happy to see us. He asked to see my ID, so I showed it through the plastic sleeve of my wallet. He then got agitated a bit and said that he needed to have it. How would I know when he wasn't clear about what he wanted.

On the way to our room, the hallway all smelled smoke, and our room had strong cigaret smoke. I was deeply disappointed because prior to our stay, I called the hotel and specifically confirmed on our non-smoking room. The staff on the phone that day told me that all rooms at the hotel are non-smoking.

Despite a good location, I would never come back to this hotel because of unfriendly staff and dishonesty.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 15, 2012
Thank you for sharing your experience. Your comments are very enlightening. I assure you all of your concerns have been addressed especially concerning customer service. As far as the smoke smell we are definitly a nonsmoking hotel and deter Guests from smoking in our nonsmoking rooms by charging them fines. I apologize for other Guests that don't follow the rules and you suffered for it. It is not normal practice for what you experienced and hope you will reconsider us again in the future because we do care and want you to enjoy your stay.
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Gatlinburg, Tennessee
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed one night in order to catch the Carnival Fantasy out of Charleston the next day. We couldn't beat the price, we paid around 105.00 for the night and BW allows you to leave your car on their lot at no extra charge while your on your cruise.
The hotel and room was clean and the beds were comfortable. The inside is a little dated but not bad. They offer a complimentary breakfast that includes muffins, waffles, cereal, eggs, biscuits and gravy, yogurt, fruit, juice, and coffee.
The location of the hotel is very convenient to downtown and to the beaches. We would stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 7, 2012
I really appriciate your comments and am glad you enjoyed your stay and hope you had a great time on your cuise. We are renovating our rooms this winter and hope you will like our new updated design.Thanks for your business and we look forward to seeing you in the future.
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Durham, North Carolina
1 review
3 of 5 stars Reviewed September 11, 2012

The Best Western is situated around several other motel/hotel joints and is centrally located for points around Mt. Pleasant and Charleston with good access to the bridge across the river. The hotel is a definite upgrade from places like the Red Roof Inn: the lobby is pleasant if simple, a minimal breakfast was included, and the bathrooms are relatively well-appointed. However, our room had issues with extreme humidity, even though the air conditioner was turned on for the entirety of our stay. The humidity was so intense that the bedsheets felt uncomfortably damp and a musky smell hung over the slightly worn and tight room. The second room in our reservation didn't suffer from the humidity issue.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, September 15, 2012
Thank you for taking the time to share your recent experiences at our hotel. All comments are appreciated. We will focus on the problems you incurred during your stay and make any necessary improvements. We continuously want to get better so please give us another try in the future.
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Additional Information about BEST WESTERN Patriots Point

Address: 259 McGrath Darby Boulevard, Mount Pleasant, SC 29464
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Mount Pleasant
#7 Family Hotel in Mount Pleasant
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Guests will enjoy this hotel's convenient access to the Charleston Historic District without paying downtown Charleston hotel rates. Located in the heart of Mount Pleasant, the Best Western Patriots Point is only minutes away from the beautiful Historic District where visitors can stroll along the cobble-stone streets, shop and dine in beautiful Charleston. Hotel guests will also find Patriots Point Maritime Museum, Fort Sumter and the Patriots Point Golf Course and Marina nearby. ... more   less 
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Also Known As:
Best Western Patriots Point Hotel Mount Pleasant
Patriots Point Best Western
Best Western Mount Pleasant
Mount Pleasant Best Western

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