I booked two NON-SMOKING rooms at this hotel last Nov. 3 through hotwire. I must say that the hotel has a great location, only a few-minute drive from Charleston Downtown.
We checked in late that night and were greeted by an unfriendly front-desk staff. He was on his cell phone when we stepped in and didn't look happy to see us. He asked to see my ID, so I showed it through the plastic sleeve of my wallet. He then got agitated a bit and said that he needed to have it. How would I know when he wasn't clear about what he wanted.
On the way to our room, the hallway all smelled smoke, and our room had strong cigaret smoke. I was deeply disappointed because prior to our stay, I called the hotel and specifically confirmed on our non-smoking room. The staff on the phone that day told me that all rooms at the hotel are non-smoking.
Despite a good location, I would never come back to this hotel because of unfriendly staff and dishonesty.
- Official Description (provided by the hotel):
- Guests will enjoy this hotel's convenient access to the Charleston Historic District without paying downtown Charleston hotel rates. Located in the heart of Mount Pleasant, the Best Western Patriots Point is only minutes away from the beautiful Historic District where visitors can stroll along the cobble-stone streets, shop and dine in beautiful Charleston. Hotel guests will also find Patriots Point Maritime Museum, Fort Sumter and the Patriots Point Golf Course and Marina nearby. ... more less
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- Also Known As:
- Best Western Patriots Point Hotel Mount Pleasant
- Patriots Point Best Western
- Best Western Mount Pleasant
- Mount Pleasant Best Western