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“Unfriendly Staff and Non-smoking Room Smells All Smoke” 2 of 5 stars
Review of BEST WESTERN Patriots Point

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BEST WESTERN Patriots Point
259 McGrath Darby Boulevard, Mount Pleasant, SC 29464   |  
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Ranked #12 of 19 Hotels in Mount Pleasant
Pooler, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Unfriendly Staff and Non-smoking Room Smells All Smoke”
2 of 5 stars Reviewed November 11, 2012

I booked two NON-SMOKING rooms at this hotel last Nov. 3 through hotwire. I must say that the hotel has a great location, only a few-minute drive from Charleston Downtown.

We checked in late that night and were greeted by an unfriendly front-desk staff. He was on his cell phone when we stepped in and didn't look happy to see us. He asked to see my ID, so I showed it through the plastic sleeve of my wallet. He then got agitated a bit and said that he needed to have it. How would I know when he wasn't clear about what he wanted.

On the way to our room, the hallway all smelled smoke, and our room had strong cigaret smoke. I was deeply disappointed because prior to our stay, I called the hotel and specifically confirmed on our non-smoking room. The staff on the phone that day told me that all rooms at the hotel are non-smoking.

Despite a good location, I would never come back to this hotel because of unfriendly staff and dishonesty.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 15, 2012
Thank you for sharing your experience. Your comments are very enlightening. I assure you all of your concerns have been addressed especially concerning customer service. As far as the smoke smell we are definitly a nonsmoking hotel and deter Guests from smoking in our nonsmoking rooms by charging them fines. I apologize for other Guests that don't follow the rules and you suffered for it. It is not normal practice for what you experienced and hope you will reconsider us again in the future because we do care and want you to enjoy your stay.
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310 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Gatlinburg, Tennessee
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed one night in order to catch the Carnival Fantasy out of Charleston the next day. We couldn't beat the price, we paid around 105.00 for the night and BW allows you to leave your car on their lot at no extra charge while your on your cruise.
The hotel and room was clean and the beds were comfortable. The inside is a little dated but not bad. They offer a complimentary breakfast that includes muffins, waffles, cereal, eggs, biscuits and gravy, yogurt, fruit, juice, and coffee.
The location of the hotel is very convenient to downtown and to the beaches. We would stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, November 7, 2012
I really appriciate your comments and am glad you enjoyed your stay and hope you had a great time on your cuise. We are renovating our rooms this winter and hope you will like our new updated design.Thanks for your business and we look forward to seeing you in the future.
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Durham, North Carolina
1 review
3 of 5 stars Reviewed September 11, 2012

The Best Western is situated around several other motel/hotel joints and is centrally located for points around Mt. Pleasant and Charleston with good access to the bridge across the river. The hotel is a definite upgrade from places like the Red Roof Inn: the lobby is pleasant if simple, a minimal breakfast was included, and the bathrooms are relatively well-appointed. However, our room had issues with extreme humidity, even though the air conditioner was turned on for the entirety of our stay. The humidity was so intense that the bedsheets felt uncomfortably damp and a musky smell hung over the slightly worn and tight room. The second room in our reservation didn't suffer from the humidity issue.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, September 15, 2012
Thank you for taking the time to share your recent experiences at our hotel. All comments are appreciated. We will focus on the problems you incurred during your stay and make any necessary improvements. We continuously want to get better so please give us another try in the future.
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Hagerstown, Maryland
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 6, 2012

The only part of my weekend in the Charleston area I didn't like was the time I spent in the hotel. I had a very small room that was difficult to move around in. TV didn't work but I don't watch TV much so it didn't matter. The staff was very good but the hotel is kind of old and beat up. It's definitely a 2 star hotel as advertised.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, September 10, 2012
Thank you for your comments about your recent stay at our hotel. We are planning on renovating our guest rooms this winter and adding flat screen televisons which will update our look and make the rooms feel more spacious. We appreciate all feedback and will continue to make improvements. We hope you will consider staying with us again in the future.

Thanks,
Tiffany
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McClellandtown, Pennsylvania
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 25, 2012

We recently took our son and nephew to Patriots Point to see the USS Yorktown. We were very pleased with our stay at Best Western. It is in an excellent location for exploring both Mt. Pleasant and Charleston SC. We had a room on the first floor near the pool which worked out very well for us. The staff was very friendly and helpful with area attractions, the rooms were clean, the beds were comfy and the price was right!!! Would highly recommend this hotel!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, August 28, 2012
Thank you for sharing your feedback. We appreciate all comments and are glad you enjoyed your stay. We hope to see you again in the future.
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 16, 2012 via mobile

I would recommend this hotel. It was clean and the staff were pleasant and attentive. I had read other reviews about smelling smoke in the halls and we did not find this. The location is excellent and an overall good value.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, August 21, 2012
Thank you for sharing your feedback with us. We are glad you had a pleasant stay and we look forward to seeing you again in the future.
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Murrells Inlet, Sc
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 11, 2012

We booked ourselves into this Best Western because we were attending the PGA Championship on Kiawah Island and wanted to be close by and not spend a fortune to do it! It turned out that we also decided to play golf at Patriot Point Links just down the street from the BW, which was great!
We were very pleased with our accommodations. We had no noise issues whatsoever, had a nice breakfast in the a.m. and were very kindly treated by the Hotel personnel. There were casual restaurants a quick car ride away. Cost at BW was not cheap, but I assume it was up because of the tournament.

Room Tip: We were in Room #325...close to elevator and QUIET!
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany B, General Manager at BEST WESTERN Patriots Point, responded to this review, August 13, 2012
Thank you for your feedback. We take all comments to heart and focus on constantly improving. We are glad you enjoyed your stay and look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Patriots Point

Address: 259 McGrath Darby Boulevard, Mount Pleasant, SC 29464
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Mount Pleasant
#7 Family Hotel in Mount Pleasant
Price Range (Based on Average Rates): $
Number of rooms: 73
Official Description (provided by the hotel):
Guests will enjoy this hotel's convenient access to the Charleston Historic District without paying downtown Charleston hotel rates. Located in the heart of Mount Pleasant, the Best Western Patriots Point is only minutes away from the beautiful Historic District where visitors can stroll along the cobble-stone streets, shop and dine in beautiful Charleston. Hotel guests will also find Patriots Point Maritime Museum, Fort Sumter and the Patriots Point Golf Course and Marina nearby. ... more   less 
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Also Known As:
Best Western Patriots Point Hotel Mount Pleasant
Patriots Point Best Western
Best Western Mount Pleasant
Mount Pleasant Best Western

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