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“Outstanding Staff!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston

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Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston
2.5 of 5 Hotel   |   350 Johnnie Dodds Blvd., Mount Pleasant, SC 29464   |  
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Ranked #2 of 19 Hotels in Mount Pleasant
Pawleys Island, South Carolina
Top Contributor
95 reviews 95 reviews
72 hotel reviews
Reviews in 54 cities Reviews in 54 cities
149 helpful votes 149 helpful votes
“Outstanding Staff!”
4 of 5 stars Reviewed February 7, 2013

My husband and I stayed here for 3 nights. The location is convenient to downtown Charleston, Mt Pleasant shopping and an array of restaurants. The hotel is very clean. As an allergy sufferer I have a terrible time with artificial scents like room deodorizers and scented cleaners - the rooms in this hotel are fresh and clean without any of these!

However, the outstanding feature of this hotel is the staff. Every staff member we encountered went out of their way to greet us. A problem with the TV remote brought a staff person within less than 5 minutes! The staff and management are to be commended!

The only suggestions I have for the hotel are to increase the lighting in the rooms. They are quite dark. It is almost impossible to read on the sofa because the lighting is not good. The chair in the seating area in the room is useless because there is no lighting there. The other issue - probably not easily fixable - is that the heating/cooling system blows directly in the beds. We were surprised that there was no fruit for breakfast. I heard several guests comment on the lack of fruit. However, I had scrambled eggs and bacon and they were unusually good for this type of hotel "free" breakfast.

Ask for a room away from the elevators. We moved after the first night because we could hear the "ding" of the elevator bell all night. However, our second room was very quiet!

We would certainly stay here again.

Room Tip: Choose a room away from the elevator.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaganSimmons, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, February 12, 2013
Thank you so much for taking the time to write a review of your stay with us. I am glad that you had a nice time. I am happy to hear that the room met your needs (I know how tough allergies can be), and I am thrilled to hear that you had a great experience with our staff. We have a great team here, from housekeeping to front desk, and we are very proud of all of them.
I am sorry about the lighting and a/c issues in your room. I will address your concerns with management and maintenance.
I hope you will stay with us again should you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 reviews from our community

Traveler rating
    267
    127
    29
    5
    5
See reviews for
161
143
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Andover, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2013

Normally, I don't stay at Holiday Inns. They just do not have the reputation of a Hilton or Marriott. But, I read the reviews on this hotel in Mount Pleasant and thought we'd give it a try. I booked it online while we were driving there. 30 minutes later when we showed up, the gals at the front desk had our names and a choice of rooms to stay in. This place is excellent. The staff is very friendly and helpful. Also, it was in a convenient location. It is just off of Hwy 17 and easy access to the freeway/bridge to Charleston. Although it is within a couple of blocks of the bridge, I could not hear freeway noise in our room. ( we were on the first floor, second room in on the freeway side) they offer a complimentary breakfast. It was not so good. But, you can't have it all, can you?

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaganSimmons, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, February 12, 2013
I'm so glad you gave us a try and that you were pleased with your decision. It's good to hear that you found our staff to be so welcoming (we are very proud of our great team). I hope you will stay with us again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 29, 2013 via mobile

This was my second stay at this hotel. Clean and comfortable rooms. Excellent value. It was a very convenient drive into Charleston. The staff is very friendly and breakfast was good. I will definitely be staying again when in the Charleston area.

Stayed January 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaganSimmons, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, February 4, 2013
Thank you so much for taking the time to write a review of your stay with us. It is always nice to hear from a repeat guest. I am so glad youe enjoyed your stay and we hope to see you again soon.
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Chicago, IL
Senior Contributor
26 reviews 26 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 27, 2013

This hotel was quite nice; the staff was very friendly. The accommodations were clean and well kept and the breakfast was very substantial.

The location was quite close to Charleston & had a very beautiful view of the Cooper River.

Room Tip: Ask for a view of the pool. The area was very quiet.
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaganSimmons, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, January 29, 2013
Thank you for writing a review of your stay with us. I am glad that you found our location so convenient. I hope you will stay with us the next time you visit the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2013

This hotel has extremely nice staff and awesome service. The location is perfect for any activity you may have planned and it's close to the water which is very relaxing. The rooms are very clean and modern with obvious care taken to the cleanliness. I would recommend this hotel to anyone traveling with a family, for business, or for leisure.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaganSimmons, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, January 29, 2013
Thank you so much for taking the time to write a review of your stay. I am so glad to hear that you enjoyed your time with us and that you found our staff and location to your liking. I hope you will stay with us again should you return to the Charleston/ Mt. Pleasant area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
Top Contributor
105 reviews 105 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 22, 2013

We had a family party of 3 adults and 2 children. We obtained an excellent rate at the hotel website for a "suite" that provided plenty of bed space, microwave, fridge, free wifi, ample free parking and an impressive hotel "free hot breakfast". Our grandkids were thrilled with the welcome "goodie bags" (bottled water, snack bars, candy) provided by the friendly staff. It is easy to find, close to the bridge to downtown Charleston, on the free trolley line, a beautiful park is right next to it, Starbucks, Whole Foods, lots of nice restaurants & shopping nearby. We would have paid three times as much to stay in Charleston, paid extra for parking and $$ for breakfast and had to get 2 rooms. We will definitely return as we have family to visit nearby. It was too cold to use the outdoor pool.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaganSimmons, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, January 29, 2013
Thank you so much for your lovely review. I am thrilled to hear that you enjoyed your stay and that you found our staff to be pleasant and our location to be convenient. I hope you will stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 20, 2013 via mobile

I was very impressed with the quality of this hotel. The quality of the room and furnishings were first class and the location at the foot of the bridge to downtown Charleston gives you access to oid Charleston and Mt Pleasant.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaganSimmons, Front Office Manager at Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston, responded to this review, January 21, 2013
Thank you for writing a review of your stay with us. I am glad that we exceeded your expectations and that you found our location so convenient. I hope you will stay with us the next time you visit the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston

Address: 350 Johnnie Dodds Blvd., Mount Pleasant, SC 29464
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mount Pleasant
#2 Romantic Hotel in Mount Pleasant
#3 Business Hotel in Mount Pleasant
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mt Pleasant-Charleston 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
The brand new Mount Pleasant, SC Holiday Inn Express and Suites is located at the foot of the Cooper River Bridge, only 3 miles from Historic Charleston, SC. Providing Southern charm and hospitality to business and leisure travelers alike, the newly designed state-of-the-art property is the first LEED certified hotel in South Carolina - which allows our guests the opportunity to take part in the new “green” initiatives. Situated between Isle of Palms, SC (one of the top 10 beaches of the South according to Southern Living), and Historic Downtown Charleston, SC, the Holiday Inn Express and Suites is within walking distance to the new Mt. Pleasant Memorial Waterfront Park and perfectly positioned for exploring all of Charleston’s attractions. ... more   less 
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Holiday Inn Express Hotel And Suites Mt Pleasant-Charleston

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