Upon arrival at the Shem Creek Inn, we were pleased with the creek and park views, location and ease in finding the place. After parking and checking in, we were expecting a room with one bed because that is what the desk attendant told us we had in our room. Actually, he didn't tell us that -- he told our six year old that he should plan to sleep on the floor. We were surprised when we opened the room and there were 2 queen sized beds. We were happy the little one didn't have to sleep in the bed with us, but slightly disturbed that the front desk attendant had no idea what he was talking about. The decor in the room was mediocre and the room seemed clean enough. The balcony was cool, but the fact that the sliding door not only wouldn't lock because a HOLE represented the place where a door handle should be. A long broom stick was supposed to be adequate to secure the sliding door? I don't think so. After dinner on the town, we came back to see that there was a loud bridal party in addition to the boisterous bar crowds at the adjacent restaurants. Normally this wouldn't cause a problems, as we are not prudes. The walls were so paper thin that I could hear the man next door snoring at night. Needless to say, I didn't get a good night's sleep. When my 6 year old woke up about 8 am, he suggested we go downstairs and eat breakfast. I had a stale english muffin and he had apple jacks cereal. He took a few bites and found a hair. He found another. We then got another bowl of corn flakes for him... We found yet another piece of hair. I took this as the universe telling us we needed to eat in Charleston for breakfast. While I was looking for some cream (that apparently doesn't exist there) for my coffee, the desk attendant (who had only been attending her personal calls and not greeting any guests) came out to replenish the donuts... with her bare hands... and took one back to the desk to eat... in front of people. Too bad they're missing out on a lot of wedding business, as we could not fathom recommending this place to any of our guests. This place would have been ok for a $69 a night stay. Unfortunately, they did not live up to the pricetag.
One last thought: the parking lot was a mess of mud puddles, poorly marked spots, and one-ways that always seemed to be the wrong way no matter what direction you went.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This is an opportunity to use this review for continuted employee training. It will help them understand why we have procedures in place, why it is important to follow these procedures and how guests perceive our hotel and our employees. If I may, I'd like to clarify the scenario with regards to suggesting the child sleep on the floor. Our clerk and a gentleman checking in were "joking" about the bed situation. The man had already inquired if their room would be two beds, to which our clerk said yes. Then proceeded, in a joking manner and stated that it was one bed therefore someone is going to sleep on the floor. This was all simply trying to show some humor while checking in the guests and I assure everyone that this was not meant to be a hateful statement. I am sorry if it was perceived that way. I apologize about the cereal as well. We store this in the original bags, placed in plastic containers and poor right into the cereal dispensers. It is bothersome that the guest experienced this though and I truly am sorry. I would also like to address the balcony door. As people can read from past reviews, one of the largest complaints has been that the sliding doors to the balcony are difficult to open and close. We are in the process of replacing all of them and did a test door on a room to see how they looked. They will be amazing but the contractor forgot to order the door hardware, thus leaving a small hole where the lock should be. A pre-cut piece of wood was left for us to place in the track of the door to stop it from being opened from the outside until the hardware could be delivered. This absolutely should have been explained to this guest and again I am sorry. We welcome all reviews and this one is no exception. We will work diligently to improve and take pride in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.