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“What a joke!” 1 of 5 stars
Review of Shem Creek Inn

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Shem Creek Inn
3.0 of 5 Hotel   |   1401 Shrimpboat Lane, Mount Pleasant, SC 29464   |  
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Ranked #5 of 18 Hotels in Mount Pleasant
1 review
2 helpful votes 2 helpful votes
“What a joke!”
1 of 5 stars Reviewed March 14, 2013 via mobile

This was the worst hotel experience I have ever had!

The room was outdated. The noise from neighboring rooms was louder than I have ever experienced at other hotels (I spend 50+ nights each year in a hotel room). The Wi-Fi was not functional. The continental breakfast was absolutely pathetic.

When I brought attention to these deficiencies to the staff on shift, and later the property manager, I was treated as though I was an imposition.

Save your time and save your money and stay anywhere else.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShemCreekInn-Manager, General Manager at Shem Creek Inn, responded to this review, March 15, 2013
It is always hard to read a review such as this. We make every effort to make each guest have an enjoyable experience and I'm sorry we failed to deliver for this customer. This past weekend, we did have several complaints regarding noise, We handled the different situations to the best of our ability though I'm sure this was an aggravation for some of our other wonderful customers. If i'm not mistaken, we even compensated this reviewer by applying a discounted rate for the inconveniences they encountered.

While our hotel is an older property, we always look for ways to improve. In the Spring of 2011 we did a full room modernization and have had great feedback from customers about the results. We replaced all carpet, draperies, installed new artwork, lamps and chairs. We scraped the popcorn ceilings and changed to flat ceilings and purchased 32" flat screen t.v.s for all rooms.

Our breakfast is a free continental with limited items due to limited storage. We do offer a variety of breads, waffles, hot & cold cereals, fruit, coffee, milk and three juices. Our location is less than a half mile from two very good breakfast restuarants for the guests that wish to have a full breakfast.

As the Manager of this property, I take great pride in the products we offer and the customer service we extend to our guests. I'm sorry this guest had a less than desireable eperience though I do not recall speaking with them directly as they suggested.
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435 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Birmingham, AL
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2013

Recently stayed at Shem Creek Inn. Very clean, nice staff. Bathrooms are small. Good price and really convenient to Charleston. Don't pay the extra money for the "creek side" view. It overlooks a Tiki Bar and some shrimp boats. The other side is much quieter and overlooks a marsh. Be sure to view the sunset from the boardwalk.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShemCreekInn-Manager, General Manager at Shem Creek Inn, responded to this review, March 15, 2013
It is true that our Traditional Rooms which are on the marsh side, parking side, are less noisy than the creek side rooms. This is because of all the activity that goes on at the neighboring restaurants/lounges on both sides of the creek.

We appreciate your review and touching on that fact for future guests and readers. Thank you.
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Asheville, North Carolina
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 2, 2013

We always enjoy Shem Creek Inn, the atmosphere is great. The activity on the water is fun to watch. The rooms on the creek side have private balconies to watch the sights. There are great restaurants surrounding the Inn. There is a nice board walk on the marsh side. The rooms are clean, but show a little age, such as wall paper starting to peel in bathroom. The beds were comfortable, flat screen TV's. the location is great near downtown Charleston, and near beaches. The breakfast was okay, but free! The employees were very friendly and helpful.

Room Tip: We like the garden tub, creek side with wrap around deck.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShemCreekInn-Manager, General Manager at Shem Creek Inn, responded to this review, March 5, 2013
We are very pleased that you enjoyed your recent stay with us. Thank you for letting others know how awesome this area is. Summer is just around the corner and Shem Creek offers many adventures from Kayaking to fishing and walks along the boardwalk.
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Cary, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 17, 2013 via mobile

We really like this hotel a lot because of the location, the views, the friendliness of the staff, the cleanliness and the availability of a light breakfast. I switched our reservation to this place from one that was 15 miles away and paid twice as much. I am glad I did that.

The only things we didn't like about it here are that the walls and floors are rather thin and you can hear people talking and moving about in the middle of the night. I thought it was pretty neat that the place was surrounded by several restaurants and bars until that happened. The only other issue we have had here is that the beds are too soft for some of us, the others were really happy with them. I would definitely return and definitely recommend to a friend.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShemCreekInn-Manager, General Manager at Shem Creek Inn, responded to this review, February 20, 2013
We are very pleased that you chose to stay with us. Our location is in close proximity to the nearby restaurants. This is a huge convenience for dining and night life and not having to drive but it also brings added noise in the evenings. For those not wanting the noise, we offer marsh side rooms which is the same side as the parking area but also offeres salt marsh views and views of the boardwalk.
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Holland, Missouri
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 28, 2013

If you are looking for a quant off the beaten path hotel this is the place. Stayed for 4 nights (1/21-1/24/12) and the view of Shem Creek is wonderful. The staff is very friendly. The hotel itself needs updating and repairs as any of its age would but it is very clean. The continental breakfast is the bare minimum but the atmosphere makes up for that. I recommend trying Vickery's bar and grill next door for a wonderful meal. The bed was the most comfortable of any we stayed on during our 8 day trip down the coast. If you are looking for upscale this isn't for you but if you want friendly and comfy I highly recommend this place!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShemCreekInn-Manager, General Manager at Shem Creek Inn, responded to this review, February 1, 2013
Friendly, clean and comfy...what a great way to describe our unique little Inn. We are pleased that you enjoyed your stay and thank you for sharing your experience by writing a review.
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Troutville, Virginia
Top Contributor
102 reviews 102 reviews
18 hotel reviews
Reviews in 48 cities Reviews in 48 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 21, 2013

The Shem Creek Inn is at the center of the universe in Mount Pleasant. Great views from both sides. Nightlife all around, and some of the best restaurants in Mount Pleasant are within walking or very short dining distance. Breakfast is basic, and the elevators are slow, but the rooms are great, and as I said above, te views are wonderful. When I come back to the Charleston area, I probably won't think about staying anywhere else.

Room Tip: Pay the extra for a creekside room. There is noise from the bars along the creek, but it adds to th...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShemCreekInn-Manager, General Manager at Shem Creek Inn, responded to this review, January 25, 2013
Thank you for your review and including the awesome information for future customers to read. This is a very unique hotel in a very unique and picuresque setting. We look forward to your return
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Top Contributor
101 reviews 101 reviews
36 hotel reviews
Reviews in 69 cities Reviews in 69 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 19, 2013

After booking on hotels.com for an offseason rate of $70/night I was a bit skeptical. What a pleasant surprise!

The location is right across the bridge nestled among 3 eateries, The back deck overlooks a pool and the waterway . Five minutes from town makes this an ideal home base for touring,

The in room jacuzzi was an added bonus

Lauren, a fellow Pennsylvanian, was so kind and helpful. She even faxed documents for me which was extremely helpful.

Rooms have a small balcony; beds are extremely comfortable; and continental breakfast adequate.

When i return to Charleston, i will stay here again,

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShemCreekInn-Manager, General Manager at Shem Creek Inn, responded to this review, February 1, 2013
Lauren was very happy that she could assist this guest with their faxing needs. Just to clarify, we do not have jacuzzi's. This guest is referring to a room with a large garden tub (larger than residential garden tubs) though they are not jetted. Thank you for taking the time to review us and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shem Creek Inn

Address: 1401 Shrimpboat Lane, Mount Pleasant, SC 29464
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Mount Pleasant
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Shem Creek Inn 3*
Official Description (provided by the hotel):
Surrounded by lowcountry wetlands there is something here for everyone. From bird watching to seeing the change in the tides and watching the gracefullness of the dolphins jumping near the shrimp boats. Let our courteous staff welcome you to your home away from home. Offering you a clean and comfortable atmosphere with outstanding customer service. We are "Charleston's Best kept Secret". ... more   less 
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Also Known As:
Shem Creek Hotel Mount Pleasant
Shem Creek Mount Pleasant
Shem Creek Sc

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